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“The manager Scott and one of the employees, Mason, went above and beyond for me! I purchased something 2 days ago which became very hard to start after the first use. This particular product is usually a no return policy, but I explained the problem and that id be happy to trade it in for a higher quality one, to which he accepted and helped me learn the new equipment! Thank you for you understanding and help!”
“I visited Ace hardware today and Stacy was very knowledgeable and helpful! He is always there when I need assistance any time I visit the store l ready to lend a hand.”
“Geared to the DIYer, the merchandise isn’t all pro quality, but priced to sell!
Very responsive and kind staff. Not a busy location where other retailers have closed—apparently due to little area traffic.
(I like combining a Target run with an HF tools run. Target is right across the street.)”
“I been watching videos and have family nearby managed to get to catch the Saturday pancakes day! Didn't have any pancakes with my purchase, but was allowed to free roam the basement without supervision! Being a tool nut my nuttiness went crazy.
If you are a tool nut this is a must In Kansas City! I would love to stayed longer and listen to more stories.
If you want to decorate your shop,garage or home. This is a good place to start and you can pickup some tools to help with the remodel.
Now to plan my next trip to explore the madness of Harry J Epstein a hand tools store!”
“They still have decent products and there’s money to be saved, but they really need to step up their game. For example, Craftsman mechanic sets are cheaper and better quality. Even Walmart’s Hart and Hyper Tough lines are starting to outperform them when it comes to affordable, good enough tools for DIY and home projects.”
“Great experience at Westlake Ace! I went in looking for electrical supplies, and the employee was extremely helpful, knowledgeable, and professional. I only wish they had more discounts on tools, but overall this is a 5-star ⭐ ⭐ ⭐ ⭐ ⭐ store for homeowners and DIY projects. I’ll definitely be back!”
7:30AM - 8PM
311 W 72 St, Kansas City
Hardware Stores
“Wow, great service. About a month ago, I went in looking for some plants and vegetables. Charles, the manager, took 30 minutes to talk to me about planting and spacing, the time of year for certain plants, location, and sunlight. He took a lot of time to help me and I truly appreciate it. Wonderful service.”
“Great locally owned hardware store with staff that really knows what they are doing and how to help you. There are not a lot of places like this left so be sure to visit them for all your plumbing and home repair items.”
“This Westlake Ace Hardware has a great garden center in spring at reasonable prices. There are super friendly and helpful. My husband loves that they’ll cut old wavy type glass, which is important to him for his historic home renovations and repairs.”
“Rented a 45' knuckle lift today from PRS. Great experience from start to finish. Reasonable pricing, experienced staff and I will be back to use them again.”
“Great selection for a local hardware store! Has some vintage - older style hardware. Bookshelf clips / brackets, window sash handles, wood window locks. They make keys! The value and selection is incredible and they are always super kind and helpful. Check it out - dont let the busy street stop you - off street parking!”
“Excellent customer service. I’ve been a customer for many years and always love visiting the store, helpful staff, and I especially want to shout out Mike and Betsy.”
“Hi my name is Juan Garcia I had a great experience with a excellent employee name Vanessa f she was a wonderful help with me I think she deserves a raise thank you”
“Big shoutout to Anthony who saved Mother’s Day for me. I went to SEVEN hardware stores this morning between Belton & Prairie Village. I called EUSTON as my last ditch effort to find the part I needed. Anthony was so kind on the phone despite me being frantic & physically laid eyes on the part to ensure it was right, then had it waiting for me when I arrived to the store 15 minutes later. I’ll be making the drive here for hardware moving forward! THANK YOU ANTHONY!”
“This home depo has the best family of staff you will ever meat. They work together to ensure you leave this store with what you need. Sometimes you want to buy something there will be someone asking if you want a little advise between brands. That makes a big difference sometimes. I really appreciate and don't find this treatment or treasure anywhere else. Except maybe a place in Maysville MO, an old mom and pop kinda store. They help you get what your doing done. Above and beyond. ?”
“Best quality, best products, best customer service in town. From 8x8 cedar to a new custom table top glue up and Mill job; always amazing results. Customer for over 10 years...happy and loyal!”
“One of my favorite places to be whether I need wood drills gloves, or just to kill sometime a large variety of anything you would like from stoves fridges mowers weed eaters”
“I had the best customer service helping my elderly mother obtain cabinets for her kitchen island. They were so patient with us. Employee Araceli and Brenda! Thank you for your kindness! They did a fantastic job.”
8AM - 4:30PM
1501 W 31st St Ste 607, Kansas City
Hardware Stores
“This place sells wholesale and in bulk.I only needed two screws . They we kind enough to take time to help me find what I needed. Wish more businesses had this Customer service”
“What can I say. it's Home Depot. Do I really need to say more. They're helpful they don't always have everything I need but they direct me to where I need to go.
I just wish they were closer, then we would be neighbors.”
“The home depot took my return fairly quickly, there wasn't a long line. Everyone tried their best to be helpful. I spotted some dying plants and wondered if I could take them, and the staff were very professional in saying no. Apparently both she and I would get in trouble if I would take something like that. Two of their tools aisles are under construction (?) or it seemed like it was blocked off for some reason. I remember once I came in here looking for an extra large box, and they actually let me take it as well. Overall would recommend this Home Depot location.”
“I was not bothered and the man I spoke with personally realized I am not who some people tend to say I am... Which is always extremely refreshing. Thank you, Sir.”
“I own 5 Woodmaster tools. Two woodworking shops and several different types of equipment in our shops. I have tools we have already replaced after 20 years in business but my Woodmasters are still running strong. I only comment on tools I believe in!Bill St. PierreSt. Pierre Woodworking”
“Excellent service and products! The staff, especially Allen, bent over backwards to rectify my mistake in my order. Other businesses could learn a lot from their superior customer service model.”
“I rented a side cutter from here. It worked extremely well. They take great care of their equipment. The check-in and checkout process was seamless and they help me negotiate the best deal for the time that we spent. I highly recommend them!”
“Great brands and low prices! The Lowes Corporation gives their military discount all the time....not just a couple of days a year like Home Depot!! Lowe's also gave their employees the Easter Holiday off, which says a lot about their values as a company!! Lowe's for Life!!!”
“Had an issue with a brand new A/C and there was a lady there that went way above and beyond to try to help. She called back to follow up and help anyway she could. Although I decided to go another way than return the A/C that doesn't work,(Not a good return policy imo) got a mini split, I would like to says thanks to her. Hope she reads this and knows it really means a lot to customers she's out there.”
8:30AM - 5PM
7400 E 12th St #4, Kansas City
Hardware Stores
“Kaitlyn and staff came to the rescue after my case had some damage. They sent out new hardware, door and shelves quickly and now I'm back in business!The case is well built, lights up very bright & attracts so much attention! I plan on adding more as my knife business grows.”
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“I want to preface this by saying this place is a lil piece of heaven.. Everything about it.. The seed options, the spices, the building itself, the creaking floors.. I was in my Happy Place..
Sadly, The Staff what was there the day I went made everything else miserable.. I asked a question, I got looked at like I was a bother.. Not one person said Hello.. All 3 were rude and ruined my first experience in the Store.. I originally came in for a few Spices.. We wanted to look around a bit more but decided to just Check Out and leave..
I was so excited to go in there that day.. Husband even drove 45 mins out of the way so he could take me.. Staff is EVERYTHING..”