The United States Postal Service location at 401 Church St offers walk-in passport services and is one of over 30,000 retail locations providing delivery across the country. Customer experiences at this office vary. Some reviews highlight very helpful and positive interactions with staff, noting that issues were resolved and praising specific employees for their positive attitude. Other experiences mention difficulties, such as a single employee managing a full lobby alone or a supervisor appearing annoyed. For passport appointments, there is no check-in process and some confusion, with a suggestion that a simple sign would be beneficial. While some visits are smooth, others involve long waits or perceived rudeness, though the passport agent was pleasant during the actual appointment.
What's the point in paying for 3-day shipping if it takes 2 days just for you to accept the package and then you don't send it for another 4 days...last I checked that makes 6 days, what did I pay for?..🤔
September 2026
Every year I miss weddings, birthday cards and tax info. This time it's a missing passport with tracking number. 55 years old. 4 states several cities and towns and I've never had this much trouble
August 2026
Yesterday was my first visit to this location, customer service was friendly and efficient.
