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“I recently switched from a different carrier after 8 years and have been having issues with my service. I came to this location after purchasing my phone elsewhere. Sabrina was so unbelievably helpful and treated me as if I was a customer buying 5 phones from the store. She spent time with me, fully explained everything and how to possibly avoid the same issue in the future. She went out of her way to search for more answers and is following up! I've never experienced top rate service at any cellphone carrier location when the employee knew from the start there was technically nothing in it for them. I was so pleased I was looking for something small to buy just to thank her and she explained that wasn't necessary and I am 100% certain I will get the same treatment at this location in the future whether I am adding 10 lines, just paying my bill or having technical difficulties again!! We will be coming to this location only for all upgrades and anything else in the future!! Thank you Sabrina for being you and taking such good care of me!”
“Very detailed explanations and polite individuals here. Fast workers fixed my iPad and my Xbox series s took em 3-4 days but everything is up and working properly. If you need your electronics fixed please call them.”
“It was a great experience. The customer service was amazing and the tech really knew what he was doing and talking about. My phone screen looks great and it was fast. Under 30 minutes and he was done. Kyle did a great job! Affordable as well.”
“I have been with t-mobile for some number of years. have been to a number of store but the store in leavenworth on Marion has the best employees all very helpful and friendly”
“The young lady Rachel at this store was an excellent representative, she was very knowledgeable about the services offered and helped me find the one that was best for me with a very positive attitude. In the future i will be sure to deal with her again if given the option”
“Every time I come here, the customer service always is top tier. The employees always make me feel heard and taken care of. Kyle just helped me and answered all of my questions in a way that made sense. 10/10.”
“Every time I have needed help this past year basically all of 2023 The girls that work there are bad with names. But they are so amazing at what they do and they have helped me so much. And I appreciate. How kind they are. If it wasn't for them. I would not have a new phone today. If I could I would give them 10 stars.”
“Worked with Joshua across two days to get my wife an upgrade from an old iPhone on a grandfathered carrier to one from the latest-generation. He was great, no surprise fees as he was transparent about everything. Didn't give any qualms when we asked him to reapply the screen protector (first time had a small bubble leftover). Would like to work with him again if need be. Everyone else was also helpful in the store.”
“I would also like to mention that is some of the best service that I have from anyone in a long time this store is the best Jackie the supervisor her manager and and Mike they are fantastic they know what they're doing and kudos to both of them and thank you so much Metro I've been with you a long time thanks for the good service I sure do appreciate it I will pass the word alone thank you all very much and have a great day oh and I almost forgot going in there I walked out with more knowledge about what I was doing with this phone and had to do something and told me anything is it must have been good because it works I've learned something from them to their very helpful so I recommend them to everyone please do got a good store there with the rest of them would follow suit their wonderful thank you bye and one for that”
“I am a new customer previously switched from metro pcs and I have had some pretty frustrating inconveniences from customer service phone support errors made but I want to shout out specifically to Asya at this location who kindly provided customer support to correct the errors. Her helpful patient and understanding demeanor helped when I was ready to want to jump ship. She took the time to solve the issue and was polite to what became a large line of customers waiting behind letting each of them know the wait time they were looking at. I noticed she hadn’t gotten an opportunity to eat a bite of the lunch she brought in over an hour prior and never mentioned her own sacrifice or being hungry. Her manager was nice too. If upper mgmt is smart they will treat their excellent employees well to keep them on staff especially while they’ve got the errors they do online and via phone support.”
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“Tomas at the Platte City branch was even keeled, pleasant and took the time to sit down and go down rabbit holes to help answer questions and make sure all things were taken care of.”