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“I was ready to leave Verizon due to some issues and went in the store to figure out what I needed. Ended up having an amazing experience at this store with Brenden there helping me. He walked me through everything I asked. Showed me a breakdown of my bill and gave me all the different options. Ended up with a new phone and a lower bill!”
“Susan was great! She was very detailed, informative and helpful. She is what customer service should be and I appreciate that! I'm happy w/my service as well.”
“Rashunda made our experience of upgrading my iPhone so easy! She is helpful kind, tech savvy, and so patient! I would 100% recommend going to her for all of your AT&T needs, but especially for iPhone upgrades!”
“I just came to set up my phone with a plan and store there was packed with customers. But the Ryan there dealt all other customer and help me set up my phone with a plan and he also did explain me about the plan. Wonderful guy and recommend this store and especially to look for Ryan.”
“I had a problem with my phone due to accumulated dust & lint in the charger port. The tech on staff was able to just pull out a tool, get the junk out of there, and the phone was charging again, good as new. The whole service call lasted only a few minutes and I was ready to go once more. Amazing service!”
“Stephen Thomas was wonderful! He worked with us on resolving a complicated issue with our cell phone, which were quite challenging. At all times, he was professional, pleasant, and he fixed our problem in the best way! I would definitely recommend this T-Mobile!”
“As a St. Louis citizen with anxiety and depression, I am easily stressed by poor customer service. That being said, I thrive on premier customer service and that is exactly what I received at T-Mobile S Kingshighway. My Sales Clerk, Antonio, presented himself as professional, knowledgeable, and expeditious. Antonio quickly assessed the issues with my phone and rectified the matter. Five stars is not enough to rate a clerk and a store that treated me so well. The assistant manager even asked me to let her and the staff know if I needed anything further. This level of customer service definitely makes me glad I switched from Metro because I am assured that the staff at T-Mobile are dependable and supportive. Thank you all for your time.”
“Amar was amazing! He helped me with all of my issues and even got me a free watch to go with it! I highly recommend this store to anyone close by, and look for Amar!”
“The couple of times I had to recently go in, each time was top tier customer service! These young men and women employees at this location should be getting some type of bonus/raise compared to what customer service is looking like nowadays!!!!”
“I called looking to buy some ear buds, they didn't have them in stock. I asked about the release of the next newer ear buds. She didnt think they were out yet. When I arrived she found me and told me that she was wrong and they did in fact have the pro 4. I also got them for the exact same price as the pro 3. So 10-10”
“The guys were amazing, I came in a little close to closing time, but they were willing to help me, esp with the budget I had in mind, and he gave me such a great discount on the home Internet. 10/10”
“Sam and Gabe were spectacular. Got me all set up with 2 new watches for me and my wife, and gave us the brand new home internet. Will be coming back for all of my T-Mobile questions!”
“My girlfriend and I had a great experience at this location! The store manager heard our issues that we were having with another company, and offered us an amazing solution! We walked in with questions and came out T-Mobile customers! The representative that was also helping us was very nice as well!”
“Blake and Jerry were incredibly kind and helpful while adding another line and upgrading to a new phone! My old iPhone was terribly slow to transfer my data, but Blake and Jerry were beyond patient and continued to troubleshoot until the process was complete. They were also sure to get us the absolute best deal possible.
Excellent experience!”
“From NWI, just so happened to be in town and came here to transfer my data to my new phone, Dustin was an absolute angel and was very kind & patient. been with t-mobile for 6 years now, and that was by far the best experience I’ve ever had! would happily drive from NWI again just so he could sell me my next phone”
“Shout out to Alex Walker, Sr. Manager at the Verizon store at 1050 S. Kirkwood! Our 90-year-old aunt lost her phone and received a new one, but we had no idea how to set it up. Alex was incredibly kind, patient, and knowledgeable. He took the time to get her phone working and even coordinated it with her tablet. He made the whole process easy and stress-free. We highly recommend Alex and this store!”
“I visited this location about a week ago and it’s been on my mind to make sure I give feedback on my experience. From the moment I walked in I was greeted by everyone, the store was clean and well organized. I was able to work with Isaac who was very kind & professional. He gave me options & told me about the offers that best fit my needs. I didn’t feel like “just a sale” in this interaction; I genuinely got help and it worked out for me & (I hope) for him, too. I do plan to go back and work with Issac in the future for other services I’m interested in. Thank you Lindell T-Mobile for helping me get through a stressful moment.
I was not incentivized or asked to do this. If my experience was bad I would’ve said something so I’m saying something bc my experience was WONDERFULLY MADE by a young man who probably thought he’s just doing his job.”
“Greg is the one and only reason for giving 4 star. He was so humble and knows exactly how to treat a customer. He is calm and a real problem solver. He should be at higher positions definetly.
We took 4 lines together, in this case it should be 25$ per line and taxes somewhere 5$ each. But the bill came out was 348$ only for 3 lines. Greg helped us fully and made it right and also other guy helped us but he was a bit rude. Greg stepped in and he completly sorted our issue. Thanks to Greg.
We got same kind of estimate for nxt month too. We have to visit again and I'm not comfortable if there was no greg next month. Hope he'll be there.”
“Today I came into T-Mobile store with a huge issue after your many upgrades my talk-to-text would not appear on my phone I came in the store 1980 the expert name is Antell. No other store experts could fix. Antell came and worked with my phone 20 min. She fixed it I can drive handfree again. Intelligent is a true expert. A big thank you.”
“Miss Harshi was a very very big help to me very compassionate very great. Miss Harshi also is a big great awesome asset to the Mobile boost company I'm very much needed in the community. She's the top business person in customer service at boost Mobile.”
“We were helped in your store in Kirkwood, MO, BY Jim. He is one of the nicest, most helpful, congenial persons We have ever met. We have had nothing but A hassle with our ATT ACCOUNT, AND HE WAS SO KIND AND GRACIOUS TO US AND MADE US FEEL LIKE WE HAD KNOWN HIM FOR A VERY LONG TIME. NOT EVERYONE HAS HIS PATIENCE WITH OLDER CLIENTS.
WE ARE SO GRATEFUL FOR HIM HELPING US. Eileen and Sandy.
Five stars!!”
“Professional, AMAZING Service! I want to convey how happy I am to have come to this store on S. Grand. Brandon is Amazing! A consummate professional. I am happy to be back with the Apple family and back in business!”
“I’ve been too many Spectrum stores and I’ve got to say this one has by far had the most helpful and knowledgeable staff and extra extra props too Aniyah, Camirah and Tyler for all the help they gave me and made the process easy and smooth will definitely be coming back”
“I really like this place they have relate and patient with me because sometimes I don’t understand and they tell me what I don’t understand what it’s about and I really appreciate it”
“I love my spectrum mobile at $29 plus insurance. It’s nice to have the iPhone 12 Max Pro. I do periodically have internet issues since I moved. Got to thank you for being retired after between in-house and contracted or Independent Reseller. I need to retain that status again! My location on similar experiences via web, YouTube blogging or website could be informing customers of the awesome company has grown since being Charter Communications! If you have a problem just remember that it really depends whom you get the chance to speak with in any business for that matter. Thank them for their help and try again! This is the best company that has awesome service that connects you with the world! Thanks!”
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“This store is wonderful. We drove 2 1/2 hours to get there and they were able to get my account unlocked after customer service had accidentally locked it and we had already spent over 12 hours on the phone trying to get it figured out. We were out of there in less than an hour. Seth definitely knows what he is doing. Couldn’t recommend more.”