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“Brenden Ramm went out of his way and after his shift to call me back and answer a number of questions about my son’s phone…thank you Brenden so very much, what a great example of wonderful customer service you are! ????”
“Susan was great! She was very detailed, informative and helpful. She is what customer service should be and I appreciate that! I'm happy w/my service as well.”
“I have been there 3 times and everytime I get to work ith Annette. She is great! She helped with a phone transfer from an old carrier and the last two times was upgrading my phone. She is patient, kind and helped us out each time. She is a great employee and deserves all the accolades.”
“I went into this store today and had Ari as my mobile expert. She was beyond helpful and wonderful. I went to 3 other t mobile stores and had 2 customer service calls prior with no success with my problem. Ari LISTENED to my issues EXPLAINED the solution to me, got me on way quickly. 10 stars to Ari”
“I just came to set up my phone with a plan and store there was packed with customers. But the Ryan there dealt all other customer and help me set up my phone with a plan and he also did explain me about the plan. Wonderful guy and recommend this store and especially to look for Ryan.”
“Stephen Thomas was wonderful! He worked with us on resolving a complicated issue with our cell phone, which were quite challenging. At all times, he was professional, pleasant, and he fixed our problem in the best way! I would definitely recommend this T-Mobile!”
“Simply the best internet service in the city. The only one that had a locked in price and true gigabit speeds. On top of that they have customer service that is above and beyond any internet provider I’ve ever dealt with in my life. If you have the option to use their service, it’s the absolute best.”
“We had a great experience with Brendon at the T Mobile store on Clayton Road. We got helped right away. Bren was friendly, efficient and helped us figure out we could get our old phone traded in, which saved us a lot of money.
Thanks so much, Bren for your great service! On a scale of 1 to 10 you get 12”
“The couple of times I had to recently go in, each time was top tier customer service! These young men and women employees at this location should be getting some type of bonus/raise compared to what customer service is looking like nowadays!!!!”
“Two separate purchases in one week. Both times I was assisted by sales associate Luke. Great customer service and great trouble shooting. This is my new goto store for support.”
8:00 AM - 3:00 PM
816 Horan Dr, Fenton
Internet Service Providers
“After a really bad experience with another company digging utilities, I must say that Rob not only handled himself with grace, but did a great job. He was on time completed the job within a very reasonable timeframe and informed me along the process. I can’t thank him enough and appreciate all he does.”
“I called looking to buy some ear buds, they didn't have them in stock. I asked about the release of the next newer ear buds. She didnt think they were out yet. When I arrived she found me and told me that she was wrong and they did in fact have the pro 4. I also got them for the exact same price as the pro 3. So 10-10”
“I Just Love Terry at T-Mobile he helped me get a phone plan that I was looking for and could afford I just went there this afternoon and his Boss Moe helped me out as well I Love that Store and I will Recommend it to Anybody that's having problems with another phone company and their service I will recommend them to go to T-Mobile on Loughborough and see Terry.”
“I went to T-Mobile to get my little sister a new phone and had one of the best customer service experiences ever with Tavii and Yana. We were in and out quickly and all of our questions were answered. I highly recommend visiting this location.”
“Blake and Jerry were incredibly kind and helpful while adding another line and upgrading to a new phone! My old iPhone was terribly slow to transfer my data, but Blake and Jerry were beyond patient and continued to troubleshoot until the process was complete. They were also sure to get us the absolute best deal possible.
Excellent experience!”
“My girlfriend and I had a great experience at this location! The store manager heard our issues that we were having with another company, and offered us an amazing solution! We walked in with questions and came out T-Mobile customers! The representative that was also helping us was very nice as well!”
“From NWI, just so happened to be in town and came here to transfer my data to my new phone, Dustin was an absolute angel and was very kind & patient. been with t-mobile for 6 years now, and that was by far the best experience I’ve ever had! would happily drive from NWI again just so he could sell me my next phone”
“We've been using for a few years to provide data to access remote security cameras. We had poor connection speeds with a different phone/data provider in a remote area and Brown Dog was able to provide a connection that has been reliable and effective. We've expanded to other locations and have a third pending. It's an economical solution especially if you aren't trying to connect to a traditional home or office space. Customer service has been great, never had an issue in the years we've been a client.”
“Aja Johnson made my port-in smooth and stress-free. After online support left several issues unresolved, she stepped in and fixed everything patiently staying even after the store closed to make sure my account was fully set up. Genuinely went above and beyond. Thank you, Aja!”
“Miss Harshi was a very very big help to me very compassionate very great. Miss Harshi also is a big great awesome asset to the Mobile boost company I'm very much needed in the community. She's the top business person in customer service at boost Mobile.”
“Today I came into T-Mobile store with a huge issue after your many upgrades my talk-to-text would not appear on my phone I came in the store 1980 the expert name is Antell. No other store experts could fix. Antell came and worked with my phone 20 min. She fixed it I can drive handfree again. Intelligent is a true expert. A big thank you.”
“Very helpful and professional. My dad needs a new number and I know that I would need some help. Greg at Verizon Creve Coeur was there and did a flawless job. Thank you”
“I almost didn't go to this store due to negative reviews and I'm glad I went anyway. I was welcomed immediately and helped within minutes on a Friday morning. Tristan was friendly, but kept to the business at hand. I felt no pressure, was just given good information without ever feeling uneasy and he solved my issue quickly and simply. I would highly recommend this Verizon location.”
“I had made the choice to upgrade my phone to an iPhone 17 Pro from my Samsung 25Ultra Note, and then changed my mind. I had done the initial upgrade over the phone. I was immediately regretting my choice and tried to cancel, but was told the iPhone had already shipped and all I had to do was reject it when FedEx delivers it. Not trusting FedEx I went ahead and signed for the phone. Not realizing that FedEx has a specific delivery service for high end devices and such. So I called Spectrum and was told I needed to return the phone through a Spectrum store. The store tried to help but the system said I need to ship it back. I called into Spectrum again from my original phone, and the rep on the phone was telling me I had to call from another phone because mine would be turned off so they could put it back on my account and remove the iPhone which I had not even opened the shipping box. At this point things started getting really ridiculous on the call center side, and this is where Samantha the store manager stepped in. Though she was doing training, she stopped what she was doing and went above and beyond to help me get this issue fixed without anymore run around. Christian, was the store representative I started with, and he was also doing his best to keep the lines of communication going and tried to move things along as quickly as possible. Meanwhile Tyler is handling and helping other customers.
What I witnessed in this store was superior customer service from Christian, Samantha, and Tyler. I know what Christian and Samantha did for me, and I could also see what Tyler was doing to help a few other customers who were also having issues. One customer in particular was in quite a situation but he and Samantha found a way to help her.
This will now always be my go to for any kind of upgrade, or any other issue. The customer service is superior and by far one of best experiences I could possibly have given the extremely frustrating situation. They made it so much better and easier to handle.
If you are going to do an upgrade, do it from this store. And remember, they are there to help, so be kind.”
“Great Atmosphere, Very Pleasant Staff, I was even comfortable while waiting to be seen, because I could sit and watch Cable on the flat screen or look at new phone merchandise!”
“I had great experience in this store, the girl helped me set up the Internet service for 1G instead of my old 500M, it’s great deal, and she is very very patient when helping me. I will come back again if I need Internet related services.”
“I had some issues accessing my online account as well as billing questions. I was connected with Adriena (sorry if mispelled ?), and she was able to help me get acces to our account in minutes! She also helped me save some money monthly! Very helpful and kind :)”
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“My company recently switched from AT&T to Verizon. After the transition I couldn’t make calls from the new company phone. Many hours were spent with our internal telecom team that couldn’t figure out the problem. Today I popped into Verizon on Brentwood and Paul fixed the problem in less than two minutes. Thank you to Paul who was knowledgeable and courteous! He was a life saver.”