Cricket Wireless Authorized Retailer offers a welcoming environment with a dedicated team that provides outstanding customer service. Located in Springfield, the store features a friendly crew, including Tyler, Kailey, Chance, and Bailey, who are known for their helpfulness and expertise. Customers appreciate their willingness to assist everyone, including learning Spanish to better serve a diverse clientele. The staff makes the process of switching carriers or purchasing new phones smooth and efficient. Many have shared positive experiences, highlighting how quick and knowledgeable the team is, often completing transactions in under 20 minutes. The store is described as comfortable, with a friendly atmosphere that makes customers feel valued and at ease. Whether seeking a new phone or assistance with plans, customers highly recommend visiting this Cricket location for exceptional service.
Very friendly and helpful employee. He had good answers to all my questions.
November 2025
Had a great experience at this location! Angel had great energy and was super helpful getting my plan transferred over
April 2025
Just had the best costumer service from Kailey at the n Glenstone store. She was so kind and patient. Made sure everything all data transferred to my new phone, explained new features as well as troubleshooted a pesky “phantom” old Apple id. A+ Kailey!
