Verizon offers a welcoming environment at their Springfield location for all mobile, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff who go out of their way to assist with questions and upgrades. Many reviews highlight the patience and understanding shown by employees, making the experience enjoyable for both new and returning customers. While the in-store service receives high praise, some customers have noted a lack of easily accessible contact information for the store. Overall, Verizon aims to provide a positive experience with convenient options for online orders and in-store appointments.
We had a great experience here. Kelli helped us buy two new phones at the line and get lots of accessories and answered every question incredibly thorough. She was kind and terrific.
January 2026
Went to the store on 01/10 without expecting to switch service providers. Long story short. I was immediately greeted by Ben. He helped me take nearly $100 off my phone bill with AT&T. The process was quick and painless. I appreciate the professionalism and smoothness of this transition. Would definitely recommend.
October 2025
Good experience at this location Reese was cordial, helpful and knowledgeable
