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“Branneky may be the most helpful hardware store on Earth. They have about anything you may need and their skillful staff at the service desk is glad to help anyway they can to get your job done. No other hardware store offers the services and products like Branneky. If you're a tradesman in STL, you need this ace up your sleeve.”
“Honestly I feel from reading the other comments either I got extremely lucky or this company really adjusted its values. I ordered several products from them and needless to say the process was a dream. I will definitely be ordering from them again. Great company, great prices, amazing customer service. Can’t beat it.”
“I rented a Dingo machine while working out of town. The rental process was straightforward, and I was headed back to our jobsite fairly quickly. Upon arrival, we unloaded the machine, and it ran fine, but after about 10 minutes, it would sputter and stall. I called Jeff from the rental department, and he showed up quickly. He believed the fuel gauge was off, so he went to get more gas. This still didn't fix the problem. It would start but soon sputter out and stall. Jeff called their mechanic Darryl, and he came out and found the problem and said he wouldn't leave until we were able to finish our task. We quickly were able to move our equipment into place and load the rental machine back up with no issues. The customer service here is phenomenal, and they were quick to address the problem so we could get our job back on track. We will definitely rent equipment here next time we are in the area. Things don't always run smoothly on the jobsite, but the way they handled this minor inconvenience was top-notch. Thanks again, Handyman True Value Hardware!”
“Trying to solve a problem or not sure what you’re looking for? The service desk folks and other roving staff will know. This is a place for experts to find what they need and homeowners to figure out what will work. The friendly, helpful Handyman staff is always ready to assist. I highly recommend Handyman Hardware in Florissant, both stores.”
“This is a really great store with great customer service. I went in yesterday for screws to help fix my broken chair and after explaining my situation I was assisted by Austin who took the time to help me find the screws needed to fix my chair. He was very professional and very helpful. My shopping experience here was successful and easy.”
“They have great selection of products and decent prices. Customer service quality depends on who you ask..some of the ladies there are very helpful and a couple hate their job and aren’t helpful and lack common sense. It’s best to not need any help, honestly.”
“What an amazing store! The staff here are extremely knowledgeable and helpful. I made several trips when moving into the neighborhood and they assisted me with the smallest of items yet their inventory is massive. Not many places exist like this anymore….no wonder they has been in business (at this same location) since 1914. They are fantastic! Thank you, Todd and Joseph!”
“Tom Theiss exceeded our highest expectations when handling our hardware order for our new home. He is an honorable guy who really cares about his clients. It is a pleasure working with Theiss and we strongly recommend doing business with him. Terry and Paul Flotken”
“Great prices and some quality tools. My Hercules drill is great, battery life is great! You get a 5 year warranty! Bauer tools and drills are pretty good, they don’t stand behind their product as much.”
“I took a class this morning, and ADRIAN was my teacher. I called yesterday (Friday) being very upset about my 2 - 3 month bad experience with a different woodworking supply store regarding a class that I really needed to take before taking an online course (the one of my dreams - so excited) in November. When I called I spoke with TIM, who could not have been more so down-to-earth, kind, tuned-in, and helpful. He asked, "Can you come in tomorrow morning?" The class was the best class, AND teacher who taught me esoteric details that , I swear, opened a blocked pathway in my brain. I've been trying to break through it for a couple of decades! He left nothing out. Have you ever taken a class or read a how-to-book where you don't find out until later that they intentionally left out key points or steps that would make you or break you. Status or job security has to be the reason. Walking to my car after the class I was thinking, "This is the first day of the rest of my life." That sounds cornball - it even surprised me! I was, and am, over-the-moon with this experience. Also(!), the store itself is like a child's dream candy store to a woodworking enthusiast or professional. And the STAFF is top-notch. They are good guys, and that is saying a lot these days.”
“Great customer service. Friendly staff who are willing to answer questions and they don’t make you feel like an idiot for being a novice or a newbie. The store is packed with all kinds of things you didn’t even know you needed. I recommend Rockler for your woodworking needs in the St. Louis area.”
“I Had 2 Lawnmower Blades Sharpened There. Excellent Job They Did. Great Friendly Staff and The Hardware is Loaded with All Types of Hardware Items including hard to find Items. I Love this Place.”
“The little neighborhood hardware stores are always amazing. Though it's a small store, I'm pretty sure they have more products that I'm looking for than the big box stores. Always helpful and super knowledgeable!”
“Staff is helpful and patient with my questions about various products. I haven't found anywhere in or around St. Louis that has 1/4 of the selection and I know the only hope you may have to beat the prices is rolling the dice online.”
“Great family owned store. Ward and his wife are very knowledgeable and helped me build out my new compressor. All the parts that I needed were in stock. They even helped me load it. Will go back.”
“I will NEVER shop at Home Depot or Lowe’s again unless I’m forced to for some reason. Schnars has 10/10 customer service. Let me tell you about my great experience.I needed a new weed eater so I walked into Schnars. I was immediately greeted by a gentleman who I believe is named Jacob. Not in an aggressive sales way, but more of a helpful greeting.I set my sight on what looked like a pretty good deal, but was kindly directed to an even better deal which would save me money and get me a blower, weed eater, and 2 batteries for a great price, which turned out to be an obvious choice. They threw in a free Echo hat just because they are nice . Honestly, I needed another hat, so I was happy.Turns out I forgot the second battery that came with the set. A few hours later I was SHOCKED to see that the same gentleman showed up to my door step just to personally deliver the battery to me. Who even gives such great customer service anymore?Anyway, I felt compelled to leave this review because I’ve now been there like 10 times and have had a great experience each time.”
“Every time I go to this Ace store someone helps me out above and beyond the call of duty. The associates are very knowledgeable and helpful. I only wished that I was closer to this store.”
“The Frankenpumpkin event was awesome. Kids absolutely loved it and enjoyed themselves. Went inside to browse and was asked by multiple employees if I need assistance. All the staff was super friendly and more than happy to help. Will definitely return for future purchases”
“Decided to stop by here and see if I could get a nice tool set put together for my son for Christmas and this store did not disappoint. I found everything I needed plus some. The staff was very nice and helpful.”
“These guys go above and beyond to help their customers, I’m from Nashville and been in St. Charles for a couple month installing overhead doors at a facility here and their customer service is second to none. They will for ever be my go to place when I’m on St. Louis area even if I have to drive across town, they’re worth the trip.”
“Such wonderful history of the building, shared with me by the owner!So well organized, neat and clean. Great ideas from the owner, who actually made time to help with my curtain rod problem!Certainly not a big box store, but a trip back to when a customer was treated as a guest, not as another$$ sign”
“If anyone read my last message. Please forget it.
This new one is: these guys do the best they can. Sometimes it takes a while getting parts needed. They have no choice.
I know they do a good job just have trouble getting parts needed.”
“Very personal feel. Old school personal touch coupled with the latest product and plants. Note that this is a smaller Ace than most but the gardening area outside offers lots of choices. And free fresh made popcorn ?. Been going here for 30 years. I do miss the shop cat that used to live in this Ace.”
“The staff was super friendly, and even helped me load the soil onto the flat bed cart with me. After I was done checking out, there was a younger lady in the garden area who was told to go on break, and offered to help load the soil in the truck with me, since the guys that usually do it weren't around. I didn't want her to have to go to work while on her break, but she insisted. That kind of work is hard to come by.
Then the guy that usually does it, finally comes out of hiding, and the girl asks him to help. He says yes and even pushes the heavy cart for me to where I parked and loaded it into the truck with me.
I was very impressed with how everyone was working together. That is what I call true teamwork.
I will definitely be coming back to this location.”
“Great store when looking for cabinet or door hardware. Incredible selection and good resource when looking to match existing or historic fixtures. A little pricey but high quality hardware so really depends what’s important to you. Either way, worth a visit to get ideas and explore options.”
“Honestly,I stumbled upon this place when the big box stores consistently messed up my orders and deliveries. This place gives great advice and customer service. The lumber has been top notch, delivered right to your truck or project.Beyers Lumber has gained a loyal customer. I wish I could keep them my secret weapon, but when somethings this good you need to share it with the world.”
“I called ahead of time to make sure they had the fuel filter and fuel hoses that I needed. Scott is cognizant of the fact that one’s shopping experience doesn’t always start when you go through the front door, sometimes it starts on the phone. I was impressed with Scott’s product knowledge, that he really appreciated the call. Jesus knew exactly what I needed and even suggested that I replace the hose clips with hose clamps, which I did. As I started to walk away with my old, nasty fuel filter and hoses, Jesus said, let me throw that away for you, sir. I had great service from the beginning to the very end, as I told Scott and Jesus, I have found my new “go to” lawnmower place, having recently moved to this area. Ron”
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“Truly, I am not joking when I say that menards is one of my top reasons for living in the Midwest. At this specific one, sometimes it's a bit hard to find somebody to help you, but not unreasonably so. Also, I really appreciate that menards stays out of politics unlike home depot.”