The United States Postal Service location at 11662 Gravois Rd is a retail office providing secure, reliable, and affordable mail and package delivery, including walk-in passport services. Reviews describe a generally friendly and well-organized staff who are proactive in helping customers, such as assisting with passport applications, guiding people through mailing processes, and helping to save time. Specific employees are noted for their great customer service skills, going out of their way to be helpful with packaging and documents. The experience is described as phenomenal by some, though there are occasional mentions of a long line and a need for maintenance in the back parking lot. While the passport photo service was once not working, the staff's efforts to make the process easier are consistently highlighted.
This is the best USPS location in the area. The employees are friendly and efficient. They scan my packages in quicker than any other location I use.
July 2026
Excellent experience at this USPS. Staff were amiable and patient, clearly welcoming to both new and old clientele alike. At other USPS locations, we have had negative experiences as our shipping is often quite complex, but the staff here were very patient and helpful with us. I would strongly recommend them and this... read full comment
June 2026
really good usps - i showed up 30 minutes after closing, expecting to use the self-serve but the lady cleaning the facility took my package and scanned it for me! she was really nice and a breath of fresh air compared to the usual disgruntled staff at these places.
