{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“I have had Allo for awhile - and recently the quality of my service was intermittently degrading and this was happening more frequently. This past Friday it started cutting out entirely. Finally I called support at 7p on a Friday. I was able to get in line for a callback - got that call 5 minutes later. Tech was competent and helpful - almost got a tech out that night still. They called right away Saturday morning - came out, found there was a really poor connection outside the house, fixed it. I’m still not thrilled with their AlloIQ app or routers but service like this in 2026 deserves 5 stars. I’d been considering swapping back to spectrum but not anymore. Thanks guys!”
“The technician, Mathew was awesome! Not only did he explain everything he was doing and why, but he actually talked to me like a human being. It’s been a long time since I’ve experienced such great customer service!”
“Stopped in to this location after having a poor experience at a different location, and Jake was awesome. Did everything he could to help us out and instead of just giving excuses on why we may have problems, he actually explained the issues and then fixed the problem! Will for sure be making this our go to locatiin for phone issues from now on. Not to mention he even saved us a few bucks on our bill! Thanks Jake!”
“Taryn, Craig, and Jesus were absolute godsends. I could not be more grateful for their patience and help as they sorted out our tricky account. Thank you all so much! Best customer service and kindest people :).”
“Ashlynn is a phenomenal associate at the SouthPointe Verizon location! She helped my 85 year old Nanny with a brand new phone from start to finish. We are so grateful!”
“My old phone had a swollen battery and it was not possible to transfer my information to a new phone without taking the old one to get a new temporary battery to facilitate the transfer. Rick went above and beyond to help us with this. He helped us get an insurance plan so that we would not have to pay the full cost in that transfer. For reasons unknown, the insurance plan could not be verified at the repair place. Over the next week, Rick spent hours on the phone with the insurance company and the repair place trying to resolve the issue. He was very gracious and professional. Eventually we were able to get my information transferred in a satisfactory manner. I am very grateful for Rick’s concern and perseverance. I would highly recommend Rick and the O Street Verizon team.”
“Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course on the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there).We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.”
“Went in to pay my bill and the lady that helped me was amazing (Nicole Vanderpool) specifically helped me alot and gave me some great advice thanks again Nicole amazing service!!!”
“We went to the Spectrum Store to trade in our old phones for new ones. We had the great pleasure of having Jake be the one who took care of us.
He spent over an hour getting both my wife's and my phones activated, transfered to the new ones. He was absolutely very polite, knowledgeable, patient and interactive. Not once did he become surly or slightly disinterested in what we needed and did not push any up sales on us. KEEP HIM ON. Most everyone there working was polite and knowledgeable as customers were taken care of.
Had a very good experience there.”
“Trevor at the Spectrum Store in Lincoln made upgrading my phone much easier than I expected. He compared the available plans, explained the costs clearly, transferred everything to my new phone, and checked that it was working before I left. He was patient, friendly, and never made me feel rushed.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Jeremy and Chris were AWESOME! The best Verizon customer service! They both helped me get phones set up for my children and explained the best plan for my family!”