Verizon offers a range of mobile, 5G home internet, and business services at their Omaha store. Customers can conveniently schedule in-store appointments or place online orders for quick pick-up or delivery options. Many reviews highlight the outstanding customer service provided by the staff. One customer expressed their gratitude towards an employee named Nick, who helped ease their distress after a phone theft and saved them money. Others praised Brenden for his friendly assistance, allowing a quick transaction for a new phone. Nas, Mitch, and Kael received thanks for their calm and efficient handling of financial service issues, ensuring customers' services were restored. Kristin, the manager, was recognized for her exceptional service, helping customers even during busy times and maintaining a positive attitude. Overall, customers appreciate the helpful and attentive staff at this Verizon location, contributing to a satisfying experience.
Service was slow...however...they knew my issue and helped solve it.
January 2026
Long wait time only to be told to call customer service which is automated to resolve issues. I had called customer service before ever going to the store. Automated service does not help I wanted a person. Kinda wish I hadn't left my old cellular provider for Verizon.
July 2025
Service was quick because I had to return my old phone ( trade ) , staff not smiling … it was a poor customer service experience …
