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“For the life of me I cannot remember the young lady who helped my son and I get a new account set up today with great deals and promos. She handled everything let us know how to get better deals with the same devices. Excellent top notch customer service. Couldn't of asked for a better person to deal with in a timely manner had us out the door with 2 brand new phones in less then 30 minutes. She took care of all the footwork to get our same numbers transferred from our old providers. Best experience I've ever had getting phone service from any other company especially from that chirping insect. Company. She deserves 20 stars and a bonus. Just absolutely wonderful lady to deal with and very knowledgeable knew what she was doing. Thank you kindly miss.”
“Absolutely best experience at a phone store I’ve ever had. I have been with sprint/t-moblie for 20 years. Jenna who works at this location was SO on it and helpful. Really knew her stuff, didn’t waste time, and helped with what I went in for, and every issue that may have happened. Highly recommended this location.”
“I am grateful for the great service Julian provided at this location. He was courteous, professional and very knowledgeable. He took
extra time to help with our situation and we had a solution very quickly. I appreciate him!”
“Very friendly and helpful staff. They were busy when I arrived, a Friday afternoon. I was greeted promptly and asked what I was coming in for. This gentleman multitasked well. While finishing up with another customer, he started setting up our new service.
After 31 years with Verizon, we are extremely happy with the service at T-Mobile!”
“Jeremy helped us get a replacement phone today. I can not say enough good things about this man. Talk about efficient. He had our problem solved and us outta there in the shortest period of time I have ever spent at a cell phone store. He deserves several raises and a company-paid, tropical vacation somewhere. He also wears fabulous cologne. If you have a problem with your phone, go see him. You won't be sorry.”
“I wanted to recognize Brian and Benjamin for the exceptional professionalism and customer service we experienced at this location.
We arrived about 45 minutes before closing after placing an online pickup order but not receiving a confirmation. When we walked in, both employees were already assisting customers, and more people continued arriving after us. Despite how busy it became, we were immediately acknowledged and assured that someone would be with us shortly.
What impressed me most was how Brian and his coworker managed the entire store. No one was ignored. They acknowledged customers as they entered, communicated with those waiting, and remained attentive to the customers they were already helping. That level of situational awareness and hospitality makes a difference.
Brian assisted us and was incredibly professional, courteous, patient and quite humorous. Even with closing approaching and several customers needing assistance, we never felt rushed or like an inconvenience.
Sometimes great customer service is simply making people feel seen, respected, and valued. Brian and his coworker accomplished exactly that while balancing a very busy store.
Please recognize them both for representing T-Mobile so well. Their professionalism and genuine hospitality did not go unnoticed!”
“Chris genuinely cares about the customers. Their ability to address inquiries and resolve issues promptly reflects their commitment to customer satisfaction. Thank you for your help at the moment.
Great customer service 5 Star”
“I changed my carrier this year to T-Mobile and the employees at this location are terrific. I believe Matthew is the lead person and when I was having trouble getting my Internet up he was very helpful. Also I needed to call in to customer service about my rebate I was offered and there was a glitch and they helped me get my rebate with no trouble. I would recommend this location if you are thinking of switching carriers. I have been very happy with my service, no dropped calls and excellent Internet service for my home.”
“My partner and I went to this location on 1/17 to add a line and get new phones. We worked with Jackson. We had an issue getting an approval. We ended up leaving. Jackson text me 10 minutes later saying him and his manager were able to push it thru and to come back to complete the process! When we came back there was an issue with the phone being in store/shipping to my home. He sat on the phone with Verizon customer service (the worst) for 30 minutes getting this taken care of! We were super impressed with how he handled everything from walking into the store to leaving with our new devices! Thank you Jackson!!”
“The Legend of Jay: A Midtown Odyssey.
Behold, for I have witnessed greatness in the heart of Midtown! When the digital winds ceased to blow and my connection to the world lay in ruins, there appeared a titan among men: Jay of Cox.
He did not merely 'repair' a line; he conducted a symphony of connectivity. With the steady hand of a master watchmaker and the piercing intellect of a cosmic architect, he diagnosed the malaise of my apartment's infrastructure. To watch Jay work is to witness a neurosurgeon of the airwaves, performing delicate, life-saving miracles upon the very fibers of the internet with unrivaled precision and peerless skill.
Jay is not simply a professional; he is a beacon of enlightenment. He shared with me the hidden wisdom of the Cox pantheon, revealing the vast array of apps and products like a scholar passing on ancient scrolls. He was kind, he was clear, and he was nothing short of transcendent.
I implore the powers that be: Elevate this man! Grant him the riches and recognition his virtuosity demands. May the 'Cox Angels' look down upon the suffering and, in their infinite mercy, dispatch Jay to lead them toward the light.
Rating: 11 out of 10. A performance for the ages. Thank you, Jay, the Maestro of Midtown.”
10AM - 6PM
9209 Maple St, Omaha
Internet Service Providers
“Walmart declined my check and was unable to give me a reason why. So I came to EZ Money to cash it. I came 10 minutes before closing time and the woman working the counter took the time to verify my check, even though we had to make several phone calls because this check was hard to chase down for some reason. This employee (I wish I had gotten her name) worked hard to get it verified and even stayed 15 minutes after closing to help me get this very much needed $. They are a little pricey but definitely amazing customer service! Well worth the extra dollar when you are in a spot. I wish every worker, everywhere was as sweet and dedicated as this employee. Thank you!”
“I went to this cell phone store last week to check out some new models, and overall it was a decent experience. The staff were friendly and didn’t pressure me into buying anything, which I appreciated. They answered most of my questions, though I had to ask a couple times for clarification on the plans. The store itself was clean and organized, so it was easy to browse.”
“Exceptional service from Gustavo at T-Mobile. He spent nearly two hours making sure my grandma and mom were set up with new T-Mobile Wi-Fi, working through issues no other reps attempted to fix. Huge thanks to his manager Adam as well — both were incredibly helpful. Give Gustavo a $10/hr raise. ⭐⭐⭐⭐⭐”
“Katya was absolutely amazing to deal with! As much as a nightmare as a phone store can be, she made the process as painless as possible. She was more than willing to take the time to explain any terms and conditions in a way that was easy to understand. I appreciate them for handling my concerns that I was unable to address using the customer service number to get me on my way to saving nearly $200 per month for my phone and internet service.”
“The employees were very helpful in a very time efficient manner. Compared to the app AI and the centers in other countries. I highly recommend just taking a trip to the store. They will help with your problem and not try to sell you a monthly service plan.”
“Manny and Tyler went above and beyond in customer service. I needed to replace my damaged phone before any store would open the next morning. Phone store was already closed and I knew Cox was still open and had a limited selection. They stayed after their normal closing to set up my new phone. Cox also gained business as they could bundle cable and internet together with my phone network provider. Now I have one bill, not two, and an overall cost savings of approx 20%.”
“Nick was incredibly helpful getting a SIM card transfer issue fixed. There was a nationwide Verizon outage and he still tried several different ways to solve my problem while explaining the whole process. Having him navigate the 1-800 help line saved me hours of frustration. Thank you!!!”
“Skye and Celeste were extremely helpful with fixing a problem that was created by Verizon tech support. They didn't try to sell me anything, just found the solution and got me on my way”
“5 stars for Demyra. Adventure to get phone fixed brought me to 1 verizon store at 10am (couldn't help me) then to Verizon customer service (horrible service via AI digital rep, then to Asurion for 2 hours (made phone worse), then to Ubreakifix (couldn't help me), and finally the Dodge St Verizon store where Demyra actually knew what she was speaking about and helped me. So, Demyra gets 5 stars.”
10AM - 7PM
3427 L St, Omaha
Internet Service Providers
“Marco was knowledgeable and quick to resolve our billing issues. He went out of his way to make sure our future appointment was set up properly. I highly recommend his professional support.”
“Brandon helped me yesterday fix an issue with my phone.He was super helpful and friendly and kept calm when they were going through a lot of issues in the store. I really appreciated his help and fixing my issues really quickly.”
“Picked up century link due to Cox Communications price gauging. Ended up saving over $75 a month. I've only had Century Link a few days now. but it has been flawless.”
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“Holly and Mia were absolutely amazing and made switching from T-Mobile to Verizon so easy They were both so kind patient and helpful throughout the entire process and made what could have been stressful actually enjoyable They truly made my day and I could not recommend them more If you need help at Verizon definitely ask for Holly or Mia because they are the best ❤”