Verizon is a popular destination for all your mobile, 5G home internet, and business needs. With convenient online and in-store options, customers can schedule appointments, place orders, and pick up their purchases at their local Verizon store. While the stores can be quite busy, making an appointment is recommended for a smoother experience. Customers have had mixed experiences at Verizon, with some facing technical difficulties and long wait times on the customer service line. However, the exceptional service provided by employees like Jay, Ryan, Leia, Collin, and Jackson has been widely praised. These employees have gone above and beyond to resolve issues, advocate for customers, and ensure a pleasant overall experience. Verizon's commitment to customer satisfaction is evident in the personalized attention and problem-solving efforts of its staff. Whether you're looking for a new phone, setting up 5G home internet, or addressing any other mobile or business needs, Verizon's Omaha location is ready to assist you with a wide range of services and a focus on exceptional customer care.
Tried to call phone support and was told there would be a $10 charge, seriously? Chat support was atleast helpful, but what could have been a 10 minute call turned into a 1 hour and 15 minute chat
November 2024
Came in to get a new phone and Peyton made my experience amazing! He answered all my questions and told me a lot of great information I didn’t know. He made the whole process very quick and easy! Recommend this store and recommend you ask for Peyton
May 2024
This was my first time visiting a Verizon store and it won’t be my last! Ryan (did I spell it right?) was so welcoming and helpful when I explained my situation to him, which he resolved swiftly. Thank you!
