Lowe's Garden Center has received a mix of reviews highlighting both exceptional service and some frustrations with processes. Many customers praise the staff for their friendly and helpful attitude. Notably, Decal and Adrian received specific commendations for going above and beyond to assist customers, making their experiences more enjoyable. One customer expressed gratitude for Decal's support in finding a washer and dryer combo after a long wait. However, some reviews point out challenges with Lowe's extended warranty service. A customer shared their difficulty in getting a refrigerator fixed, despite receiving helpful assistance from a representative named Chris. This situation led to some dissatisfaction with the warranty process. Additionally, another customer noted a pricing issue related to a recent refrigerator purchase, feeling disappointed about the 48-hour price adjustment policy. Overall, while Lowe's Garden Center is recognized for its helpful and friendly employees, some customers have faced challenges with warranty services and pricing policies. The store is appreciated for its knowledgeable staff and positive shopping experiences, especially in the gardening section.
Matt in the Hardware department did a fantastic job of helping me with my lock and key needs!
January 2024
Placed an online order. Was confirmed, and it was ready 2 hours later. I arrived the next day to pick it up. My items had not been set aside. They wanted me to wait while they shopped. Then, they gave me a hard time to cancel the order. Skip online ordering here. It is not worth it.
December 2023
Decal was a superb team member who went above and beyond for us. We were 2 weeks without a washer and dryer and he set us up with a combo that we are going to be very happy with. Thank you Decal, you truly helped our family! I'll always recommend this Lowe's because of your outstanding service
