Lowe’s is the go-to place for all home improvement needs in Reno, NV. Customers can find a range of products, including gardening supplies, appliances, paint colors, and patio furniture. However, experiences with staff can vary. While some customers have praised the amazing customer service, particularly highlighting an employee named Syd for her outstanding knowledge and assistance, others have reported issues with staff being unhelpful or distracted. Several customers expressed frustration with the lack of knowledgeable assistance, as some associates relied on the Lowe's app without providing effective help. Additionally, there were complaints about the quality of plants, with recommendations to inspect them carefully before purchase. Customer service struggles were also noted, particularly regarding order pickups and communication issues, leading some to question if they would return. Despite these challenges, there are positive aspects, such as good product availability and pricing, and a few employees who stand out for their helpfulness. Overall, while Lowe's offers a wide selection and some knowledgeable staff, there is room for improvement in customer service and staff training.
Went to buy a fridge. Friendly staff. We found the best price for a basic fridge. The salesperson helped me load it up to my trailer. With a credit card application we got a $100 discount.
December 2025
Love this store. The Reno site has the greatest drive thru yard and the employees are all very knowledgeable and respectful.
December 2025
The employee was helpful during the purchase process.
