Home Improvements in Reno, NV

“I was very shocked with customer service rep (axel) , this kid for his age is very impressive!!! I would like to just say thank you axel for making my exchange stress free !!! You will be going very far in life with that attitude.”

“I went to Home Depot on Thursday morning to purchase various items for a project I’m having built—a small roof-like cover over my air conditioner to help protect it from bird droppings.

I brought a photo of what I wanted to build, and I was absolutely amazed by the service I received. Three incredible Home Depot employees—Ed in the Paint Department, Mike in Delivery, and Byron in Order Fulfillment—worked together to help me with every detail of the project. They went above and beyond, right down to helping me determine the correct size nails I would need.
They also thought of things I hadn’t even considered, such as recommending that I paint the wooden posts because of the weather conditions here. They offered suggestions and advice that went well beyond simply helping me find the items on my list. Their teamwork, knowledge, patience, and willingness to help were truly exceptional.

I cannot thank Ed, Mike, and Byron enough for all of their help and advice. They made what could have been a confusing project so much easier, and I genuinely appreciated the time and effort they put into helping me.

I sincerely hope Home Depot recognizes these three employees for their outstanding customer service. Whether that means a bonus, reward, or simply some well-deserved recognition, they absolutely deserve it. Employees like Ed, Mike, and Byron are a wonderful reflection of what great customer service should be.

Thank you, Ed, Mike, and Byron, for going above and beyond!”

“If your looking to pick up an order quickly on a Sunday absolutely never do curbside pick up in the middle of a Sunday, I waited in my car for 20 minutes just end up going inside to the counter and physically pick it up from the online order counter. It's not the employees fault I just think they could use an extra couple people working online orders over the weekends to accommodate the diy weekend warrior rush”

“I needed to get an adapter for my new fridge’s water line. I had no idea what I was looking for, thankfully an older gentleman named Michael helped me get the right parts for the water line! There was no way I was going to figure it out myself. Thank you for saving me a headache and multiple trips to the store, Michael!!!”

“I ordered custom blinds and we(them/me) had reversed the measurements on the width and height, since it was a special order, refunds are not allowed. The returns cashier, blinds/curtains specialist, and manager(needed to approve the return) we're all amazing. This Home Depot goes above and beyond to take care of their customers. I never hesitate to buy from this store because if I need to take something back, these guys have a lot of empathy and treats each transaction case by case and makes judgements that go beyond store policy. Thank you store 3311! Your team rocks!!!”

“Overall i do like Home Depot. A couple week's ago I came into this location needing to get a tree stand and a Christmas tree. There were 4 employee's standing near the Christmas area so i walked up to ask a question and all of them walked away. One female employee happened to walk by and asked if i needed help with anything. As I explained what i was in search of,she walked me to the area. I picked out my tree and she said I'll send out the guy who cuts the ends off the tree. I waited almost 20min. Never buy Christmas tree's here. The tree i bought lasted a little over 2weeks. I kept water in it & used the tree reserve and it didn't last.”

“My favorite Lowe's in Reno area. Went to the one up by Scheels and pretty much got treated like I was interrupting this old boys morning of using a price gun to mark suckers. Went down south Reno, picked up the tools I needed, no drama.”