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“Jake and Nick are awesome! Very kind, helpful and patient. Love, love, love. Transferring from an android to an iPhone is very stressful. Nick and Jake are making this an easier experience for me. So thankful for their help!”
“My daughter needed a new IPhone, so we met at T-Mobile and we’re helped by a sales technician named John. He was amazing. Before my daughter unloaded her two toddlers out of the car, John advised her she just needed to go to the Apple Store and they would honor her warranty and get her a new phone right away. John then reviewed my plan and found away to update the plan I was on, get me a new IPhone for next to nothing extra per month, and helped me through the whole process. I would recommend John and their T-Mobile store for anyone looking to upgrade their phones or just get information on a new plan that they might qualify for. Warren”
“I am only giving 5 stars due to everytime i came in for any of my Verizion needs! Collin Has been so wonderful. He deserves a promotion. I have never meet anyone that know tech like he does.i only have returned due to him always helping me out.”
“My husband and I came in to combine phone plans and were helped by JJ and Casey who were AMAZING! We (of course) forgot every user ID and password to all of the accounts needed to make this happen, but JJ and Casey were able to recover all of our information and help us through what is normally a very frustrating process. My husband even said “you guys are so much better than my previous provider, I’m glad I’m switching!” We’re saving over $100/mo by switching :) Plus they told us about deals and promotions we qualify for. 10/10 recommend. Thanks again for your help fellas!!!”
“This Verizon location is my go to. They’re beyond helpful, professional and kind. Alex is awesome and I appreciate his wonderful costumer service. Makes it easy and you can count on the whole team!”
“I had an amazing experience with Boost Mobile thanks to Angie! She was incredibly helpful, patient, and knowledgeable. She took the time to explain my options and helped me find the perfect plan that fit my needs. Her customer service was outstanding, and she made the whole process smooth and hassle-free. I highly recommend Boost Mobile, especially if you get the chance to work with Angie—she truly goes above and beyond for customers!”
“The store was not busy so we got full attention from both Michael and A.K. right away. They were good at explaining the advantages and disadvantages of the many offers and plans available, and we were able to make a selection without having to go away to do our own research. Great customer service!”
“I hate going to the store bc some retail personnel always promise or lies about their promotions. This time i really have to because my daughter’s phone got broken and had to buy a new one. Giovannie the retail store manager did a great job explaining everything to us. He understood what i need and didn’t expect us to spend more. We got a great deal and my daughter is really happy to her new phone. I hope all the retail personnel are all like that. Transparent and not pushy to sell just to get big bonus.”
10AM - 7PM
2900 Clear Acre Ln Ste N, Reno
Mobile Phones
“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
“Daniel and Patty and the team are extra milers. You couldn't get better service or kinder people. This was a world class store. I am beyond satisfied and happy. Frfr.”
“The customer service is amazing at this location. I was in a very unique situation trying to get my phone upgraded and the representatives at this location handled it very professionally through the whole process. Anna in particular made sure that I was taken care of. Thank you for a great experience!”
“Angelina was very attentive with millet, she helped me a lot to transfer all my information that Avia Perdido I highly recommend the girl Angelina is very kind and beautiful”
10AM - 7PM
495 Keystone Ave, Reno
Mobile Phones
“Returned back to TMobile to see what could be done with my phone. Tyler was in the store and assisted me with my situation. He made everything right. He not only explained my contract to me, he also guided me to an amazing phone that I couldn't be more thrilled with. It's everything I needed and because of him everything I wanted. He has a very genuine personality, and that makes everything vibe just right. I went in blind and now I see what I've been missing. Super duper high-speed data. Yeah buddy...I was able to stop and guide a tourist today while out picking up lunch. Maps opened in a snap, and she was on her way....true story. Any previous carrier I used before and there are many....couldn't match this with a 10-foot pole and a friend pushin....
LOL. Thank you Tyler...??”
“Alex was absolutely phenomenal!!! He was very kind and very easy to work with. He went over all of our options to see the best way we could upgrade me to a new phone to the iphone 15 pro max. My phone did take a while to transfer all my information and it was close to closing and Alex was SO VERY welcoming and could tell he wanted to fully take care of his customers no matter what time it was. All in all I could go on and on about Alex. We will definitely be back to do business with him again.
THANK YOU!!”
10AM - 7PM
2875 Northtowne Ln F, Reno
Mobile Phones
“My husband and I came here to get a phone for our son. Antonio helped us today and was polite, professional, knowledgeable and provided exceptional customer service and a positive experience. Thank you! ?”
“Ashton and Aaron are the only reason I am currently staying with T-Mobile. I had been forced to bounce between other T-Mobile stores and the apple stores to sort out an e sim issue on my phone and these guys were more help than I could have asked for to get things figured out”
“Ali was very helpful. She knew what she was doing answered all our questions. She went above and beyond and very polite. I'm very satisfied with her help. The store was very clean. Recomend this store.”
“our customer service agent Gabriel was knowledgeable, attentive, and delightful to work with. I myself I’m not very technically inclined so it was so nice to have such a patient and kind representative who was so generous with his time. Overall, it was one of the best interactions I’ve had with Verizon so thank you Gabriel represent one of the reasons why I’ve been with this company for so long. Despite them taking away their customer service phone line they clearly are still hiring great talent on the floor”
“Love this place - resolved a very hard issue in like 10 min. Austin and Fatima were so kind and so fast, I’m glad I came here because they have the ability to solve problems”
10AM - 7PM
3502 S Virginia St Ste A1, Reno
Mobile Phones
“This is the best store in Reno, with the best team of professionals, They speak English & Spanish, and I will always return here when I have questions and want upgrades. They should train the other stores! Parking is great too!”
“The manager Kristian at the store was extremely patient with my teenager. He answered all my questions and was kind enough to repeat so it was clear to me. Definitely recommend this store. Thank you Kristian for your professionalism, kindness, and patience.”
“The girls were multilingual, extra helpful and professional. All ten minutes before closing. Not one eye roll or sigh, nay curt comment nor short reply. My my my. Muuaah.?”
“Shopping for a laptop and eBook reader and had a good experience. The store was clean, well-organized, and had the items I needed in stock. The staff were helpful and knowledgeable, answering my questions and offering recommendations without being pushy. I liked that I could try demo models before deciding. The checkout process was quick, and the prices were reasonable with good”
10AM - 7PM
4385 Neil Rd, Reno
Mobile Phones
“Came and got an upgrade , opened on time, got in and out in 15 minutes with my new phone , glass protector installed like a pro. Excellent Service 10/10. Worker on 1/6/2025 deserves a raise.”
“Helpful staff that maintain a relaxed and welcoming atmosphere. I bought internet and the whole process from start to installation took only 2 hours, it was a lot cheaper than At&t as well.
Thanks for all your help Cesar.”
“Got my new phone here and the staff was very helpful and made sure my new phone was completely set up and all data was transferred without issues. Store is always clean and I am always helped as soon as I walk in.”
10AM - 7PM
495 Keystone Ave Ste C, Reno
Mobile Phones
“The tech at Cricket heard the noises my husbands phone was making before we reached the counter....she fixed the issue in 30 seconds, no lie...she was great...Cricket gets better all the time!”
“Wonderful experience, had an amazing lady named Lynz help me out for the T Mobile switch over and regardless of all the hoops she had to jump through for me she was very patient and she was able to get me merged over! :) sooooo happy with the service she provided.”
“Adriana was fast and got me a phone got it all set up for me she was just wonderful and I give her five stars I love this store I carry four lines with Metro wouldn't want to switch to anything else thank you Adriana”
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“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”