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“Becki is exceptional! She is absolutely incredible! She went through all of the pricing options. After I talk to my husband, we will definitely be back! Thank you, Becki!”
“They guys worked with me when I was in a jam smashing my phone and being a business owner makes that phone even more important they hooked me up and gave me lots of advise on how to get my stuff transfered over I was in and out less then 45 min”
“Excellent and fast service. All associates I spoke with were helpful and knowledgeable and open to answering my questions. I am very happy with my plan and the service.”
10AM - 8PM
72 Storrs St, Concord
Mobile Phones
“I had an outstanding customer service experience at this T-Mobile branch and wanted to recognize Customer Service Representative Brittanie and Branch Manager Mr. Irwin for their exceptional professionalism, courtesy and support.
Brittanie patiently assisted with my router and phone needs, along with all of the logistical, setup, and transitional issues that these kinds of upgrades and changes often involve. She was courteous, knowledgeable, and incredibly customer-focused throughout the entire process. She informed this customer of promotions, customized plans, rebates, rewards, and assisted with a thorough router and phone setup. Moreover, she explained everything clearly and patiently, and she consistently made sure everything was handled correctly and seamlessly from beginning to end.
What impressed me most was her calm and professional demeanor, ability to multitask and the way she made this customer feel genuinely valued rather than rushed. The entire experience felt guided, organized, and supportive every step of the way.
Kudos as well to branch manager Mr. Irwin for assisting with certain aspects and helping make the entire experience a true team effort. Together, they created the kind of customer experience that made this customer feel like a VIP.
Even though I was personally assisted by Brittanie, it was impossible not to notice the respectful and compassionate way both Mr. Irwin and Mason, another representative, welcomed, guided, and assisted older customers in the store. They treated them with exceptional courtesy, patience, and dignity — something that truly stood out and reflected very positively on the culture of this branch.
The branch itself was clean, comfortable, attractive, and had a welcoming atmosphere that reflected the professionalism of the staff.
Excellent service all around. Highly recommended.”
“Dealt with Bryce. Had an amazing experience, explained all the details patiently he’s a great asset to your organization. I encourage you to give him a pay
raise”
“Ryan the sales Rep was awesome and very knowledgeable. No pressure sales, he allowed me to take a paper copy of the quote home to think on. Went in the next day met with him and got the new phone as well as my own phone plan with him. He explained pros and cons of each step and got me to where I wanted to be payment wise. Would definitely recommend working with Ryan.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“We came in with what seemed to be an impossible iPhone fix and 20 minutes later we walked out with a perfectly restored iPhone!!
Could not possibly have been happier!
Thank you so much, Joe!! ??”