Best Buy is a popular electronics store where many customers enjoy shopping for gadgets and appliances. Customers appreciate the wide selection of products and the in-store experience, especially when staff are helpful and patient. For example, some customers have had positive interactions with employees who assisted them with product choices and provided genuine advice, making their visits more enjoyable. One customer praised an employee named Pedro for being patient and helpful, even going beyond the store to assist. However, there are concerns about the quality of service at some locations. Several reviews mention that employees are no longer on commission, which seems to have affected the level of engagement and motivation. Some customers felt ignored or that staff were too busy to help, especially during slow days when assistance was hard to find. Others expressed frustration with employees giving incorrect information, such as about TV mounting holes, which led to confusion and inconvenience. A few customers also reported rude management and unhelpful attitudes from staff, which negatively impacted their shopping experience. Overall, while Best Buy offers a good variety of electronics and some excellent customer service, there are issues with staff knowledge, helpfulness, and store management at certain locations. Customers hope for better strategies and more attentive service in the future to improve their shopping experience.
Great customer service. Bought a Canon printer and paid to have Geek Squad come set it up with delivery. Great service all the way around. I will do a separate review for Geek Squad
March 2026
Sales associate was knowledgeable and very helpful.
March 2026
Gabe was MOST HELPFUL and knowledgeable in electronics & took the time to set me up right! Thanks Gabe
