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“I had such a frustrating experience trying to resolve my issue before coming to the T-Mobile location. I first tried going through the app, then a live representative who even mirrored my phone to troubleshoot, then tried online again — and after all of that, I was told I needed to go into a store in person. I went to another location first, and while they were helpful, they could only partially help me with what I needed.
Then I came to Willowbrook Mall and Trevor completely changed the experience for me.
Trevor actually listened to my entire situation and took the time to advocate for me instead of brushing me off or giving up. This was a LONG and complicated process, but he stayed patient, professional, and determined the whole time. He even called corporate himself to keep pushing for a resolution. His assistant manager, Fabio, also stepped in and supported the process, and together they really fought to help me.
You can tell they genuinely care about customer service here. I never felt rushed or dismissed, even though my situation was complicated and time-consuming.
Update: with their help, I FINALLY got what I wanted. 😊
I 100% recommend this location. Huge thank you to Trevor and Fabio for going above and beyond to help me!”
“Brandon was and is amazing. He is very knowledgeable and wants to make sure that when you leave you are satisfied. He was very patient when he had to call customer service three times. He was very cordial and greeted all who entered the store.
Whenever I have a need for Verizon services, I will definitely seek Brandon’s guidance.”
“David was great and incredibly helpful. He quickly helped me solve my issue and made sure I got the best possible solution. However the lack of AC in the store is ridiculous and makes for unfit working conditions!”
“After being rudely dismissed from the Wayne store, I decided to take a drive over to the Butler store. Walked in and Juan and Adrian immediately welcomed us and were eager to help in any way they could. Adrian is seriously an angel sent straight from heaven. He spent four hours with me trying to fix my phone all while helping the ten other people who walked in needing help also. He was a one-man show and was holding it down like a boss. He was so kind and so helpful and I am so grateful for him. I highly recommend this store. T-mobile, give this man a raise!”
“I don’t know what to say is just that the staff and the manager was extremely patient and respectful great sales people also I only came to look at phone not to purchase but I left with a new phone and saved money on my bill”
“Gemelis and Ruben helps me today was extremely helpful even though I was irate at the time explained everything to me was very impressed with her professionalism”
“He was so helpful! I came in because I was having trouble transferring service to my new phone. He did it quickly and we had such a great conversation!! Absolutely recommend coming here!!!!”
“Allen in the Little Falls store was a lifesaver. He fixed problems that the shady Boonton Store created with our account. He was patient, helpful, and courteous and took his time with us. We are extremely satisfied with Allen, the service, and the whole staff in this store.”
“I just walked in and Dishant was the nicest salesman I’ve ever met. Not pushy just accurate. Almost like he knew what phone I would like. He accommodated the whole sale. Helped me to transfer all the apps from my old phone to the new one.
Phone case was also perfectly matched. I will definitely recommend this T-Mobile store.
Excellent salesman !!!!”
10AM - 8PM
885 NJ-17, Ramsey
Internet Service Providers
“I have to write and praise three gentlemen at the Ramsey location. I went in a few weeks ago and the manager Joe (who helped me several years ago) assisted me. He was patient and answered all of my questions ( I had a lot) professionally. I purchased a phone, tablet and watch with his help. Once I received the items I went back into the store and was sad to learn Joey was on vacation. However, with the help of Aneudy I was pleasantly surprised. He offered the same professionalism and care and support as Joey. There was another man named Jesus whom also would jump in and answer questions if Aneudy had to assist another customer. I do believe these three gentlemen should be praised for their efforts. I will be back in the future and will send friends ans family their way!Thank you!!!!Sincerely,Donna L.”
“I would love to thank Nahed the lovely Egyptian girl , she was very knowledgeable and offered what I really needed .. of course I couldn't say no because of her lovely smile and beautiful eyes, she even set my expectations on the high bill and said just to save the shock and not to come back but she doesn't know I will always come back for her ♥”
“Huge shoutout to the incredible team at T-Mobile Passaic! 🙌 Their patience, kindness, and expertise in resolving my issues and upgrading my service were truly exceptional. Special thanks to Kedwyn, Louisa, Stephanie, and Henry for making my experience so positive! You guys are the best! 💖 #Staff #Patience #Kindness #Resolution #Upgrade #Service #Experience”
“The employee was really helpful and knowledgeable about all the phones and plans. She explained the difference between all the plans and what would work best for my needs. I was really happy with the plan and service I received from the saleswoman. I believe that Boost mobile will be my carrier for a long time.”
“These guys are wonderful. Chris was awsome..i had an issue at the Garfield store i sensed they just didnt want to assist us..I knew they were just give me bs. Went to Clifton store on Lakeview great bunch of guys!! In and out in less then 10 minutes!! Chris is the best!”
“I just had the best experience with Ricardo at this location. He was extremely friendly, knowledgeable and helpful! He took the time to ensure I received all the credits and promotions in my package. He had so much patience and accommodated others in between to make everyone happy. The way he juggled everything and everyone was very impressive to say the least! He deserves a 100 stars!”
10AM - 8:30PM
177 3rd Ave, Paterson
Internet Service Providers
“I shattered the screen protector on my phone just as the Cubs and Blue Jays game was playing. The last thing I wanted to do was leave my house, but I had to not only did they help help me extremely fast, but they also had the Cubs and Blue Jays game playing in the background for the customers to watch while waiting! This was amazing. Definitely a main reason I will be Back. Unbelievable, fast service and expertise. Didn’t miss a minute of the game thanks again !”
10AM - 8PM
382 NJ-3 B6, Clifton
Internet Service Providers
“Had an awesome , pleasant experience with the Verizon specialist Robert. He answered all my questions took his time, explained my options.No forced selling felt like I was working with a friend I knew for years. It truly is the way phone purchasing should be! Keep up the awesome work Robert.”
10AM - 8PM
1538 NJ-23, Butler
Internet Service Providers
“I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.”
“Emil was very helpful and knowledgeable with the promotions they have running, I've been dealing with issues with T-Mobile for years so I'm happy he was able to help me”
“Thank you for the great help. I walked into the store and Aya ? was there for helping me. She’s a good stuff. She explained everything for me and the team were really welcoming.”
“Luckily walked in when it wasn’t busy and Carlos M. (Senior Manager) was available. Helped me right away. My issue required him to connect with Verizon over the phone and he kept me posted every step of the way. Without going into details, Carlos went the extra mile so I could walk out of there without a worry.
Thanks, Carlos!”
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“My card expired so I had to update the information. Used the T-MOBILE app. What a hassle.
Stopped in to T-MOBILE in Wayne, NJ on Hamburg Turnpike. Explained my situation to sales representative, Aaron. He verified my id, took care of problem and had me on my way in less than 7 minutes. Polite and professional. Excellent!...eap”