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“Gabriela is very helpful, she's very friendly and she goes above and beyond to help you resolve any problem that you have with your account. Very profesional. It's a pleasure to have her.”
“URSB Bank provides a local bank feel with all the amenities of a national bank. I’m very Thankful and grateful to be welcomed to this community and I’m excited to grow with them . I have been thoroughly impressed by the personal touches that the staff provides to their customers and feel honored to be part of it . Our business is new to the bank and already we know we made the right choice!”
9AM - 12PM
2 Holmes St, Carteret
Banks
“My experience today went very well. No issues at all. Didnt have to wait long to be attended. Great service for me. Even when I messed up on a particular account. Devin was there to help & resolve the situation. Greatful for your help. Very professional. Explain everything carefully & slowely for me to understand. Sorry for the wait on my end. Overall, great service. Thank you so very much.”
Banks
Banks
Banks
“I was at the branch today to handle an issue with my debit card. Ms. Charlene was very helpful in explaining what the issue may have been. I remembered that someone tried to reach out to me during work hours about a suspected fraud issue with my joint account, but I forgot to call them back when I was able to. I acknowledged my fault, and inquired what I should do to correct this. She asked a Hispanic coworker, who is always very curt and sarcastic in her responses. I try not to deal with her whenever I go because she has very poor customer service skills (in my opinion). She was of no assistance in my situation, nor did she seem to care where to direct me to for assistance. Ms. Charlene had my husband use his debit card outside to see if it would work (which it did ), and she told me to call the 888 number on the back to help me out. Everyone else is great there!!!”