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“We were on the road and did not have internet. I called Connect10 and Tyler answered the phone he overnighted the modem and the next day we had fast internet. We have used this all over the country and always had great connection. If it is slow I just live chat and within a few minutes they have found a better carrier and the internet is good for working or steaming. I highly recommend Connect10 and the personal quick response to any issues.”
“Chris helped me and my son with a new phone -with patience and care. He was multi tasking to get up finished up while he was trying to help other customers waiting in line. He was fantastic!”
“We had to return a modem and decided to go to the Optimum store in East Hanover. While we were there Ashley waited on us . I mention to Ashley about how high the cost of our cable was. She asked me what we watched and worked up a package for us at a great savings with more channels!
Then she asked me what I was paying for my cell phone. Once again she gave me a great plan with Optimum. Thank you Ashley for this great customer service, savings which allows us to stay with Optimum.”
“This was my best experience with a cellular store. Steve and Dave were not only extremely knowledgeable and helpful, they were nice and kind. Very patient with me as we looked through the options of my plan to add a new line. I would highly recommend visiting the store if you have any purchases, upgrades or questions. I couldn’t ask for a better experience. Thanks again Steve for all your help.”
“I was genuinely impressed by the exceptional level of service. When I encountered an issue with my phone, they patiently stayed to ensure it was fully resolvedsomething I found truly commendable.
In particular, Brian’s thorough explanations and his considerate approach toward those less familiar with technology clearly demonstrate a level of professionalism that significantly enhances the overall customer experience.”
“I WANT TO GIVE CHRIS, JULIAN AND BLANCA A HUGE SHOUTOUT AND THANK YOU FOR BEING THEMSELVES AND ASSISTING ME AND MANY CUSTOMERS THAT I HAVE BROUGHT TO T-MOBILE I APPRECIATE YOUR TIME AND PATIENCE TO MAKE SURE WE ALL WERE HAPPY AND YOU ALL KEPT SMILE ON OUR FACES KEEP UP THE GOOD WORK BECAUSE YOU ALL ARE AWESOME MUCH LOVE SAM”
“Fernando was extremely patient, thorough and kind during our transaction yesterday. I had a rambunctious 1 yr old who couldn't stay still. He solved the account password issues and uploaded my former carriers pay off bill so easily. He should definitely be considered for a promotion.”
“Joe has been troubleshooting tech troubles in my house on my devices for about 4 years. He works on my computer, Samsung phones, Samsung televisions and car blue tooth set-ups. Joe is patient and methodical. His fees are reasonable and he is sensitive to costs. I have had security breaches on my computer that he has corrected and set up protections to avoid future problems. He is pleasant and I trust him. Joe responds quickly to requests. I have used Geek Squad a few times but I prefer to call Joe because he comes to the house and does the work right away and is more reasonable than Geek Squad. He is certainly a lot faster. I recommend Joe 100% , he is an expert in his field, he is a nice man and his fees are reasonable.”
“I had a great experience today at this location. Had just spent over two hours on a chat with customer service, trying to resolve a connectivity issue without success. Then fortune struck when I was sent over to speak with Tee. She asked about my visit and I explained to her what brought me in. She went right to work and within a few minutes resolved the problem. Tee was efficient, while being friendly and professional. It was a pleasure meeting her today, and she made my day a bit easier. Thanks Tee!”
“Thank God or Deshaun and Heidi. They have such great spirits. They could physically see how stressed I was and was able to get my new phone restored. I was in apple across the hall for hours. Thank God I was able to get a new phone free of cost. Heidi and Deshaun kept me in a positive spirit. I'm sitting her currently waiting for my new phone to update. I needed some kindness today and they showed it.”
“Great experience and personal experience interacting with Shaveen. She was able to help me solve my issues almost instantaneously. Highly recommended and knowledgeable with phone.”
“The team here are all great! I had an issue returning my iPhone and they worked tirelessly to help me resolve it. Eboni especially provided the HIGHEST level of service and made sure everything was handled correctly.”
“I had the Good Fortune, pleasure and opportunity to do business with Jadiel. Jadiel has all the talents of an outstanding customer service person. While answering all my repeated questions he never showed attitude, impatience, or aggravation while handling all of my issues, being a woman of 78 years of age and not at all versed in these new technologies. His knowledge was very obvious in his explanations of what was needed to make my new phone work where I can handle it. Jadiel's major concern was to assure me that he and I would accomplish and resolve these issues and that's exactly what happened. Jadiel is an asset to that location. I have already told my friends that if they ever go to this location in Livingston make sure you let Jadiel be your person.”
“If I could give Brian a 10 I would. He went above and beyond to make sure everything on my phone was correct. He treated me with so much respect and kindness.
I told him to keep his demeaner and he will go far. He was working at the Middlesex office for the day but I had to let Morristown know they have an employee who is a diamond in the ruff. What an asset you have.”
“Luis definitely deserves a big raise he made a difficult situation very pleasant. Such a pleasure Sam has been there since the beginning and has great knowledge along with a great personality. He has abounding patience which is very appreciated.”
“Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.”
“Jennifer Gilfillan , Senior Manager at
the East Hanover Verizon Store is top notch! I was trying to close out my father’s account after he passed away. After several phone calls to Customer Service and a visit to my local store I was still no further in the process. As I was driving home from work I happened to pass the East Hanover location. I decided to take a chance and stopped in. I luckily had the pleasure of meeting Jennifer who was kind and empathetic and understood my frustration. She called Customer Service and after speaking to a few representatives and spending a lengthy time on the call my issue was resolved! Thanks to her professionalism,knowledge and persistence she has gained a loyal customer at this location. Although I live 40 minutes away I will definitely drive the distance for such great service!”
“Joseph helped me twice. Not just a great guy, but is very knowledgeable when it comes to technology and Verizon. Got two new phones, he made the process seamless and satisfying. Would 100% go back to him and that store.”
“I'm so happy I came to this location. Jeilidy was amazing!! She helped me switch my old phone to my new phone. It took forever to switch all my photos and information but she always kept checking in on me while I waited for the switch, which I really appreciated. Of course I had a million questions lol but she answered them all with a smile on her face and she is super knowledgeable on everything I asked. Also when I walked in I was greeted by Mario and he was so nice too! Great location!”
“Not a big review writer but had to comment on the service I received at Short Hills Mall Verizon today. Patrick is just awesome! So knowledgeable and professional, friendly and helpful. Every Verizon store needs a Patrick!”
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“Faizan was very helpful and patient. He was professional at all times, and he’s very funny too! He set up my new phone with ease and answered all of my questions!!! Very nice person!!”