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“Nice lady at the front name Constance (Connie) is very polite and patient. She’s very knowledgeable about retail and is the passport agent there. She gives customers chances to correct paperwork instead of rejecting password appointments. I highly recommend her to help customers with anything. Customers come in are very disrespectful to the staff I have never seen her loose herself dealing with the public can be very challenging.”
“Amazing customer service! Never have to wait for longer than a minute even if there is a line. I drive here over other locations because of the service and speed!”
8:30AM - 7PM
178 E Hanover Ave Suite 103, Cedar Knolls
Mailbox Centers
“Absolutely wonderful customer service. Two gentlemen helped me with Amazon returns, even going so far as helping me figure out how to cancel a return in the Amazon app so I could change the return location. Super helpful and considerate!”
8:30AM - 6:30PM
623 Eagle Rock Ave, West Orange
Mailbox Centers
“The Associates at the UPS Store on Eagle Rock Ave. Are polite, courteous, kind, patient and always willing to go above and beyond to help you no matter what the need. I am ver grateful for all they do!!!”
8:30AM - 6:30PM
45 S Park Pl, Morristown
Mailbox Centers
“Well informed staff and excellent packaging.
Used for local pickup of an auction item from a nearby auction house and shipped to Chicago. Very pleased with response time and careful handling from Brian, my team contact.”
“Man, big shoutout to this UPS Store. Every time I pull up, they get me right, no stress, no headache. Gotta give special love to Nada tho — she the real MVP. Super helpful, quick with it, and actually cares about making sure everything’s straight. Not too many places you walk in and feel like they really look out, but here it’s different. Appreciate the good energy, I’ll definitely keep coming back.”
“this store is very much friendly and very much convenient to give returns. They will help in everything. Kusu is especially very great in helping people. I can give 1000 star rating to this store.”
“I was able to shred everything I needed for a reasonable price. Thank you so much to the young lady who helped me from the phone call to the in-person interaction. Excellent customer service — I’ll definitely keep coming back to this location!”
“Always have a positive experience in this store. Manager Sam always very helpful and able to help with whatever I need. Great customer service which is harder and harder to come by these days. Much appreciated. Keep up the good work!”
“I don’t know where to start but this store is making me love UPS again!! The gentlemen running it are gold! They should be training other employees around the globe to serve the public the way they do.
Thank you from the bottom of my heart, unless all UPS employees start providing this kind of outstanding customer service, this store will be the only one I use from now on. Highly recommend.”
“I visit this location a lot and realized it deserves a review. Outstanding customer service. I'm sorry I didn't catch his name, but this morning a gent with long hair and a beard took care of a return of a big, heavy box for me. I was prepared but hadn't attached the label, so it could more easily be scanned. He printed my receipt and sent me on my way in less than a minute. Wouldn't let me affix the label or move the box for him or anything. A+ for kindness and service.”
“My favorite post office . The staff is very friendly and always helpful. Everything is done clearly and quickly, no fuss . Love the place . I wish this office to prosper and the staff to be healthy and happy !”
“This UPS location is the absolute best. I've been coming here about two years now. The staff is always polite, professional and helpful. I live closer to another UPS store but I drive a little out of my way to this location because of their customer service. However, I had a recent experience (October 2024) with the manager's wife that surprised me. He and she are of Asian descent. The other two staff members were busy with other customers, but she wasn't. She kept glancing at me but would not assist me. A white gentleman walked up and she immediately serviced him. That really surprised me, but I guess it really should not have given people are people and will show you how they feel about you by their actions. I actually spoke to the manager about his wife's behaviour but he keep assuring me her actions weren't what I thought they were. He really didn't know what to say because he kept repeating himself and could not explain why she did what she did. lol Overall, this is a really good location. I just ignore the manager's wife when I see her...and him, too. lol”
“My go to shipping service provider.
My only complaint is that the store receipt does not provide a UPS scannable code to integrate with the UPS Customer App.
Took my packaged item and return email. One scan later and I'm in & out in less than 5-minutes.
Very efficient with efficient and polite staff.
I highly recommend their services.”
8:30AM - 6:30PM
16 Mt Bethel Rd, Warren
Mailbox Centers
“I highly recommend the Warren UPS location. Kenny is unbelievably helpful every time me and my wife come to the store. He is extremely welcoming, kind, patient & is extremely efficient. I am never waiting long even when there is a big line. I am a repeat customer and I have nothing but great things to say about the staff here. Great location and the store is always clean and organized. This is my top pick spot for UPS.”
8AM - 6:30PM
16 S Ave W, Cranford
Mailbox Centers
“I would like to recognize Jackie and Lorenzo for their outstanding customer service while helping with my 11-month-old daughter’s passport photo. Taking a photo of a baby is not an easy task, but they were incredibly patient, kind, and accommodating throughout the process. They made the experience stress-free and went above and beyond to ensure we got a photo that met the requirements. Their positive attitude and willingness to help were truly appreciated. Thank you, Jackie and Lorenzo, for providing such excellent service!”
7:30AM - 6PM
55 Union Pl, Summit
Mailbox Centers
“I have been a customer for over 40 years. For the last 14 I have had a UPS PMB box for all my mail needs over the years. I will continue using all your services.”
8AM - 6:30PM
1056 US-9, Parlin
Mailbox Centers
“Having worked in customer service for years, I have a high standard for excellence—and Brie exceeded it from the moment I walked in. She was incredibly attentive, diligent, and knowledgeable. Her exceptional service is a rare find, and in my opinion, she should be training others to reach her level of professionalism.
Keep rocking, Brie!”
“They have really turned this place around! It’s like night and day compared to the folks that were running it before. They have been quick, friendly and organized every time we’ve gone in lately (we’ve gone at least several times since the staff changed over :).”
“Best USPS in the area. Only strange part is when the lot is full and the post office is empty. Maybe Dunkin Donuts customers parked there? Going to miss Glen. Happy Retirement to him!”
8:30AM - 6:30PM
235 Main St, Madison
Mailbox Centers
“I drive 45 min out of my way to do business with the Madison UPS store. Dan, the owner and the behind the desk worker, is hardworking, friendly, and helpful! He takes such great care of the items I ship, he greets his customers with such kindness, and he helps his customers with patience and understanding. I appreciate him, the work he does, and the service he provides. Thank you, Dan!”
8:30AM - 7PM
202 W 7th St, Plainfield
Mailbox Centers
“I love this UPS Store in Plainfield! The staff is always super friendly and helpful. They really go the extra mile to help with any issues and even give you options that fit your budget. The store is always clean, parking is easy, and it’s so convenient to get in and out. Excellent service every time!”
8:30AM - 7PM
136 NJ-10, East Hanover
Mailbox Centers
“The service from Sheila and Carlos was like nothing I’ve ever seen. I came in with a king size mattress that would’ve cost $500 to ship and Sheila and Carlos laid on it with a vacuum to the bag and sucked $300 out of the cost. I’m a young girl and they knew i needed it to be as low priced and possible and they delivered on a mission. The passion packed in that box was worth every dollar. I’ve never seen people so determined to ship my package. I’m so glad I went here I’ll never go anywhere else.”
“I have been a customer at the UPS Store in Livingston for a few years, and under the new ownership, the service has been outstanding every time. The staff consistently goes above and beyond—they are friendly, organized, and always willing to help. They make shipping and printing simple and stress-free, and returns are processed quickly and efficiently. I also have a mailbox at this location, and they handle my mail with the utmost professionalism. This is definitely my go-to spot. Highly recommend!”
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“Always a great experience at this store - I go often for returns and the self service kiosk is super easy but if I need help from the gentleman, he is always willing to help!”