“Best experience I’ve ever had at any Verizon store. You have to ask for Bella (Denville, NJ location). She was pleasant, very helpful and really knew all of her stuff. She helped me save almost $20 on my monthly bill!! It’s honesty and helpfulness like this that increases customer retention and satisfaction.”
“My son and visited the Verizon store to create a new account for him so that he could transfer his line to it. But Omar the salesperson advised us that it would cost us more, so we didn’t do it. He also made us aware of a promotion that allowed many of my family members to get iPhone 15 for about $5/month, which we did.
In all, we were very satisfied with the experience.”
“I had a problem with my phone charging. I took it to Cell Doc and the person working there Kadir fixed my problem immediately. It only took him 15 minutes to fix it. This is not the first time I took my phone to them. They always fix my issues and they are not expensive at all. I will always use them.”
“Customer service was excellent and we got some really great deals, some of which were suggested and provided by Verizon for being regular customers. Just keep in mind that getting a new phone usually requires an appointment and is a 2+ hour process.”
“Recently had my first experience with the Madison Verizon store and it couldn't have been better. Incredible customer service from David and test of the team, who helped navigate what can otherwise be a very confusing process. Will only go to this store going forward (even if I ever move).”
“Me and my wife had a great experience with George, who helped us more than any other phone service professional ever has. He was fantastic and if we need help in the future we’ll be happy to go straight to George.”
“A guy named T helped me get my new iPhone. He is very professional and very patient handling my problem from switching to AT&T from the Competitor. He did worked even after store hours just to get it done. T Williams went above and beyond. Customer service was 1000% satisfaction guaranteed!!! Thank You T.”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“I want to thank Maggie and Marcela for providing the best customer service as possible. They help me a lot, especially Maggie since she helped me two days so I can get my new iPhone running. Will highly recommend this metro to friends or anyone around. You guys really have professional workers and with a great heart aswell.”
“I couldn't have chosen to update my new phone today without the incredible help, patience, and expertise of the store reps who were rockstars today, Aleudys and Ben. These two were so kind and diligent in helping me to update my very old phone to a new one. Sometimes customer service jobs are thankless and arduous experiences for everyone involved, but these two were gems today. Aleudys gave me all of the information needed to make a wise decision in my update and patiently guided me through the transfer process. Ben's expertise helped to guide when the process hit some hurdles. All in all, to be helped by either of these reps will be a good experience for the customer and the company.”
“The main reason was Mahlon. He is a star employee. I hope that he is recognized because he single handedly saved a ton of sales in that store in the 3 hours I was there. He was patient, professional and so nice. It's rare you find employees like him so make sure he is well rewarded and appreciated!”
“Doris from Lake Hiawatha, NJ was amazing. Went through all phone line options and why she felt upgrading our lines would be beneficial based on our situation. She went through the math with us (did all the math on paper so I could visualize plan changes). Doris went the extra mile, answered all our questions, and was very pleasant to chat with.”
“Fixed to perfection. Rafael at the front desk and the tech in the back were very nice. This is the second time i visit and never had an issue. Highly recommended”
“Christina was awesome! They didn't have the exact phone I wanted, but she was able to track it down at another store. She was friendly, professional and patient.”
“My experience at this AT&T store was excellent. The customer service was superb. Ryan was polite, professional, and very knowledgeable on services as well as device information. He made the decision making process very easy for me.”