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“Amazing customer service! Never have to wait for longer than a minute even if there is a line. I drive here over other locations because of the service and speed!”
“Absolutely wonderful customer service. Two gentlemen helped me with Amazon returns, even going so far as helping me figure out how to cancel a return in the Amazon app so I could change the return location. Super helpful and considerate!”
“The Associates at the UPS Store on Eagle Rock Ave. Are polite, courteous, kind, patient and always willing to go above and beyond to help you no matter what the need. I am ver grateful for all they do!!!”
“Excellent customer service! The staff went above and beyond to help me find the perfect box and explained all the best shipping options for my needs. They handled everything with great care and packed my item securely, so it arrived in perfect condition with nothing damaged. The delivery was right on time as promised. The team was friendly, patient, and very knowledgeable. I will definitely be coming back for future shipping needs and highly recommend this location to anyone looking for reliable and professional service!”
“Well informed staff and excellent packaging.
Used for local pickup of an auction item from a nearby auction house and shipped to Chicago. Very pleased with response time and careful handling from Brian, my team contact.”
“Man, big shoutout to this UPS Store. Every time I pull up, they get me right, no stress, no headache. Gotta give special love to Nada tho — she the real MVP. Super helpful, quick with it, and actually cares about making sure everything’s straight. Not too many places you walk in and feel like they really look out, but here it’s different. Appreciate the good energy, I’ll definitely keep coming back.”
“I was able to shred everything I needed for a reasonable price. Thank you so much to the young lady who helped me from the phone call to the in-person interaction. Excellent customer service — I’ll definitely keep coming back to this location!”
10:30AM - 3:30PM
4 S Orange Ave, South Orange
Mailbox Centers
“I visit this location a lot and realized it deserves a review. Outstanding customer service. I'm sorry I didn't catch his name, but this morning a gent with long hair and a beard took care of a return of a big, heavy box for me. I was prepared but hadn't attached the label, so it could more easily be scanned. He printed my receipt and sent me on my way in less than a minute. Wouldn't let me affix the label or move the box for him or anything. A+ for kindness and service.”
“I don’t know where to start but this store is making me love UPS again!! The gentlemen running it are gold! They should be training other employees around the globe to serve the public the way they do.
Thank you from the bottom of my heart, unless all UPS employees start providing this kind of outstanding customer service, this store will be the only one I use from now on. Highly recommend.”
“had a great experience at UPS thanks to Warren. He was friendly, professional, and very helpful throughout my visit. He provided excellent customer service and made the whole process quick and easy. It’s always appreciated when someone takes the time to be patient and welcoming. Thank you, Warren, for your great work!”
“Awesome experience. Haya was so helpful!! Went to a UPS franchise store,( I work for them) Staples and a couple of independently owned print shops and no one could help me print my military records, all supplied by the Defense Department via CD.
Also, presently, almost no one uses or keeps up to date versions of Adobe or like staples, who didn't support CD to print operations all.
Thanks to Mail Box Store who printed and sorted my whole military record by directory!! Over 500 pages!! Thank you again for all your help!!”
“I would like to recognize Jackie and Lorenzo for their outstanding customer service while helping with my 11-month-old daughter’s passport photo. Taking a photo of a baby is not an easy task, but they were incredibly patient, kind, and accommodating throughout the process. They made the experience stress-free and went above and beyond to ensure we got a photo that met the requirements. Their positive attitude and willingness to help were truly appreciated. Thank you, Jackie and Lorenzo, for providing such excellent service!”
“Always a great experience at this store - I go often for returns and the self service kiosk is super easy but if I need help from the gentleman, he is always willing to help!”
10AM - 3PM
1056 US-9, Parlin
Mailbox Centers
“Having worked in customer service for years, I have a high standard for excellence—and Brie exceeded it from the moment I walked in. She was incredibly attentive, diligent, and knowledgeable. Her exceptional service is a rare find, and in my opinion, she should be training others to reach her level of professionalism.
Keep rocking, Brie!”
“They are the best most helpful, and friendliest packaging , and shipping store in the area. They do a great job, and are always helpful and fair. Support your small local businesses, especially when they work hard and deserve it. I've even used them to transform VCR tapes to DVD, and used their fax services too.. Five Stars *****”
10AM - 3PM
55 Union Pl, Summit
Mailbox Centers
“I have been a customer for over 40 years. For the last 14 I have had a UPS PMB box for all my mail needs over the years. I will continue using all your services.”
“This review is a full 10 stars. I brought in a photo of my mom, who passed away 15 years ago, to have it screen‑printed. The UPS Store followed my direction perfectly and even made an executive decision that improved the design beyond what I imagined. The final print came out fantastic. I’m truly grateful for their care, quality, and timing—they went above and beyond my expectations.”
“The BEST UPS store. Open 7 days a week, which is a plus. But most importantly the kindest, friendliest, polite, and extremely helpful staff by far. I've been to many stores and none have been this helpful or kind. Highly recommend!”
“They have really turned this place around! It’s like night and day compared to the folks that were running it before. They have been quick, friendly and organized every time we’ve gone in lately (we’ve gone at least several times since the staff changed over :).”
10AM - 3PM
235 Main St, Madison
Mailbox Centers
“I drive 45 min out of my way to do business with the Madison UPS store. Dan, the owner and the behind the desk worker, is hardworking, friendly, and helpful! He takes such great care of the items I ship, he greets his customers with such kindness, and he helps his customers with patience and understanding. I appreciate him, the work he does, and the service he provides. Thank you, Dan!”
“The Rockaway New Jersey store on Route 46 provides excellent customer service. Their Staffing is always Pleasant and most helpful. They make it a very easy and enjoyable experience. Highly recommend this store for all your shipping and other needs.”
“Best USPS in the area. Only strange part is when the lot is full and the post office is empty. Maybe Dunkin Donuts customers parked there? Going to miss Glen. Happy Retirement to him!”
10AM - 3PM
136 NJ-10, East Hanover
Mailbox Centers
“The service from Sheila and Carlos was like nothing I’ve ever seen. I came in with a king size mattress that would’ve cost $500 to ship and Sheila and Carlos laid on it with a vacuum to the bag and sucked $300 out of the cost. I’m a young girl and they knew i needed it to be as low priced and possible and they delivered on a mission. The passion packed in that box was worth every dollar. I’ve never seen people so determined to ship my package. I’m so glad I went here I’ll never go anywhere else.”
“I have been a customer at the UPS Store in Livingston for a few years, and under the new ownership, the service has been outstanding every time. The staff consistently goes above and beyond—they are friendly, organized, and always willing to help. They make shipping and printing simple and stress-free, and returns are processed quickly and efficiently. I also have a mailbox at this location, and they handle my mail with the utmost professionalism. This is definitely my go-to spot. Highly recommend!”
“Nice that this location is open until 6p on Friday (unlike many others that close at 5p). That being said, the lady there wasn't too excited at the end of what must have been a long day.
At least all the supplies upfront were stocked.”
“I just want to give a great big thank you to the young man who helped me out today. I was confused about canceling a return but he took the time to help me. I believe he told me his name is Kay. Thank you Kay for helping this Sr Citizen. You
made my day.”
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“Great customer service, always a friendly smile, fast and efficient services. I come here to return packages as well as printing and it’s always a pleasure, we’re very lucky to have them in our neighborhood.”