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“Love Zagg Willowbrook. I usually have Erso taking care of me and he is completely amazing! Always providing excellent service, so friendly and awesome!!! I would never go to any other Zagg location. True Excellence!!! Thank you Zagg Team Willowbrook!”
“Pug was knowledgeable and very professional. He made me feel welcomed really took the time to understand my needs. Highly recommend. If I could leave 6 stars I would”
“Faizan was very helpful and patient. He was professional at all times, and he’s very funny too! He set up my new phone with ease and answered all of my questions!!! Very nice person!!”
“Chris helped me and my son with a new phone -with patience and care. He was multi tasking to get up finished up while he was trying to help other customers waiting in line. He was fantastic!”
“I had the best experience with Elijah at Verizon! He was so kind, patient, and genuinely cared about helping me. He made everything simple and stress-free, and I felt completely taken care of. It’s rare to find customer service this thoughtful. Thank you, Elijah, you’re awesome! I truly appreciated your help and support today… please give him an awesome raise :)”
“Verizon of Madison is the class act of customer service—our family has purchased many phones, problem solved and received cost saving recommendations. We can’t praise Dave enough who stands out with his vast knowledge and skills. There is nothing he can’t solve, and he juggles phone calls and multiple people with ease. Everyone who has worked there is professional….HIGHLY recommended in all regards!”
“I visited this store a few years ago and had a terrible experience, so I was hesitant to return. Unfortunately, I had an emergent situation that required me to go back. This time, however, I was assisted by the store manager, Leo, and his assistant, Alexandro, and the experience could not have been more different.
Leo and Alexandro were two of the most impressive individuals I have ever dealt with at AT&T. They were extremely professional, attentive, and knowledgeable. Not only did they immediately address my needs, but they also managed several customers, myself included simultaneously with precision and teamwork. At no point did anyone feel neglected or rushed.
I was thoroughly impressed by their professionalism, the cleanliness and décor of the store, and how well-organized the entire operation was. Leo and Alexandro clearly run an exceptional store, and their leadership and customer service skills set a very high standard.”
“The service and wait time at the Short Hills AT&T store is top notch! Keiana was so pleasant to work with. Her patience and knowledge helped make my situation less stressful! I highly recommend going to this AT&T store for all your cellular needs. Ask for Keiana!!!!”
“I had a problem with my phone charging. I took it to Cell Doc and the person working there Kadir fixed my problem immediately. It only took him 15 minutes to fix it. This is not the first time I took my phone to them. They always fix my issues and they are not expensive at all. I will always use them.”
“Jodi and his team are always incredibly helpful and always look out for their customers as if they are family. We have been going there forever despite living in nyc because of how he treats us! Will always go back!”
“Customer service was excellent and we got some really great deals, some of which were suggested and provided by Verizon for being regular customers. Just keep in mind that getting a new phone usually requires an appointment and is a 2+ hour process.”
“Denzell Whitest, helped me with upgrades on 2 phones, when I was visiting from California.
His patients and knowledge was outstanding. Made me comfortable while we were transferring data. I could not of asked for a better experience. Also it was July 4th
I have been with AT&T for years and this has been the best customer experience ever.
Thank you Denzell”
“Had a great experience upgrading today. The staff was super helpful and walked me through the entire trade-in for my iPhone. They made sure all my data was wiped and gave me a clear receipt for the credit. Professional, friendly, fast, and transparent service. Daniel was great!”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“Professional, patient, knowledgeable staff!
Manager Jordany, Kevin and Mana were extremely helpful in assisting me with an upgrade for a new phone, staying within my price range and transferring my data. I highly recommend this AT&T location!!”
“I had my iPhone screen replaced last week here. It took only 45 minutes and it was much less expensive than apple. I'd recommend this store if you want to get your phone screen replaced asap.”
“Had a great experience purchasing my daughter’s first cell phone at this store yesterday. There was no wait time at all and we were greeted immediately. Nelson was extremely helpful and knowledgeable. He took a lot of time to help my daughter pick what she wanted, and explained certain features to her. He made sure we knew we could come back and see him for tech help any time. This process could not have gone smoother, and Nelson is a great asset to this location.”
“I've ordered a couple times from techrabbit now, after initially finding a super good deal on a smart watch. This place seems super legit, free shipping (yes its slow, this is why its free) but everything has been as advertised and super good deals so far. Needless to say, I recommend”
“AJ at the AT&T store was very professional! He helped set up my new 15 Pro Max as well as my daughter’s. AJ was friendly and was able to answer all of our questions. We left the store with smiles on our faces!”
“This is the AT&T store on Route 10 in East Hanover. They were all friendly. I went in to set up my new Android. The gentleman was very helpful and patient unlike the person at another AT&T store I had recently been to.”
“Doris from Lake Hiawatha, NJ was amazing. Went through all phone line options and why she felt upgrading our lines would be beneficial based on our situation. She went through the math with us (did all the math on paper so I could visualize plan changes). Doris went the extra mile, answered all our questions, and was very pleasant to chat with.”
“I've been a AT&T customer for some years and wanted to share my experience with the Wayne Willow brook store. Alejandro and Mike were extremely customer service oriented as I was having trouble with my existing phone. They guided me through a solution for my prepaid phone and only to find out that I need an upgrade. We discussed what my needs were and found out the best way to go was to purchase a new one. All my questions were answered in a professional manner and ended up with a nice phone. I would highly recommend going to this store for future phone electronic needs.
Thank you to Alejandro and Mike For giving me all the information so as to make the best decision.
Happy Customer
Dave B”
“I needed help transferring a phone number from a business account to my own account (OK'd by the business). I was very impressed by how smoothly Saad got things sorted with verizon.”
10AM - 7PM
3130 NJ-10, Denville
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“I came to upgrade my phone to the latest model 17 Pro Max. The salesman was very helpful and tried to get me the best price for my trade in. We then purchased a new screen protector and cover. I also continued my lost or stolen insurance coverage. He then downloaded all my information from my old phone to my new one. He did all the work. I would return to this location again if I need support with my phone. Thank you
Adeline Terwilliger”
“Lovinssky (Lead) and Pierre (Trainee) were both knowledgeable, personal, friendly and most of all patient. This team is a credit to Verizon’s West Orange NJ location and is the reason I will return to this location when phone or Fios service is needed.”
“My old iPhone 12 mini could no longer charge. I was in crisis mode and needed a new phone immediately. In the past, I’d had some pretty negative experiences purchasing new phones. I reluctantly went down to the local AT&T store. I worked with Gabriel. He was friendly, intelligent, informative and quickly helped operationalize a plan to charge my broken phone, secure a reasonably priced replacement, put together the items I needed to cross over to the iPhone 17, have it conveniently shipped to my house, and even suggested a high quality case I could order via Amazon Prime. Thanks for your help, Gabriel!”
“My husband and I needed new iPhones (ours was the 8?). So we chose to visit the Rte 22 Union store. Ryan was so helpful and spent almost 3 hours with us. Even though it was time for his dinner time break, we were not rushed. We purchased 2 iPhone 14 Pro’s. His level of service was excellent and he was so patient as he explained everything. Then later when we got home, our watches would not pair with the phones and appeared to be frozen. I recvd a text from Mr Sanchez (I believe) from the store asking if all was well and if we enjoyed the experience. I wrote him with my watch issue and he assured me they can help if we came back. Which they did ! Saved us a trip to the Apple Store which I dread. Definitely recommend this location. ?
Today … 7/17/25. A year later …
I took my friend here. Sheldon was very helpful with my friend’s phone that was hacked. He also said that the store in short Hills Mall did not remove the previous SIM card so that was one of the reasons why she had a problem the day after going there.. and what she thought she did which was pay off a previous phone to get a new phone that was not incorrect as well. He helped her with that because he said that the person that was helping her never removed the other phone and she still paying for it so he was very informative. And we appreciate what Sheldon did today for us. Thank you so much.
They don’t have a lot on display.
I remember the last visit , we arrived and they were just robbed of most of their items. So maybe that’s why they don’t have much product on display. Everyone there is helpful.”
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“Our family prefers coming here. Fast, friendly, and no nonsense! We had trouble with multiple corporate Verizon stores and such a 180 difference here. Thank you Pablo!”