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“I was recommended this location it is one of the best I have ever been to everything was beyond exceptionally great switch over got better deal and left with new phone”
“When I lived in Bloomfield I would go to Boost mobile all the time I no longer live in Bloomfield but because of the courteous service with the owner I'll travel to Bloomfield just to go to his store”
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“The gentlemen that helped me Wednesday even was extremely helpful and went above and beyond to make sure I walked out with my phone. He had to stay past closing time because there was a problem transferring my phone number and he made sure the issue was resolved. I am very satisfied. Thank you!! A+ service!!”
“Jason was extremely friendly and helpful. He patiently worked with us while we waited for information from our previous carrier, accommodated changes to one of our lines, and completed the transfer quickly once everything was ready. Great experience overall.”
“Incredible Experience! I was assisted by Josh and he was extremely attentive and a wonderful support! Maintained a professional environment and continued to assist in all aspects.”
“Danny at the T-Mobile store was incredibly helpful. He made the whole process of activating my new plan simple and stress free. He explained everything clearly, and really went out of his way to save me a headache. Great customer service and a smooth experience thanks to him!”
“Steven was extremely helpful and quick to address an issue no T- mobile rep was able to assist with online or via chat
leaving 4 stars with breakdown of:
strong 5+ for Steven
negative -5 for T-mobile, which really dropped below any bottom line of expectations
a BBB complaint re: this Company will follow”
“recently, my wife and i came into the lexington ave. store for a phone issue. Nyah Houston and Jess A. assisted both of us with our upgrades and was patient, knowledgeable, and incredibly efficient. they made sure everything was set up correctly and answered all of our questions without ever making us feel rushed.A+++++++.”
10AM - 10PM
685 8th Ave, New York
Internet Service Providers
“Just went to this shop today, Anthony served us and he was amazing, gave us great service and would definitely be back! The other staff members were also very helpful and welcoming !”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“I visited this location to upgrade my old phone to a new one and had the best experience I could have asked for! Issac and Santi were beyond helpful when walking me through the whole process and getting my new device set up. They were patient in answering all my questions (even the silly ones) without sparing the details. Not only that, they were just lovely people with stellar hospitality and even better conversations!
Thank you Issac and Santi for all your help!! I will absolutely recommend this location to a friend thanks to the staff alone and will be coming back if I ever need more assistance!”
“בעזה״י
I had a really excellent experience at this store
Tenz provided me with an outstanding, professional, courteous and understanding customer-service experience in switching over my phone service and taking advantage of a special offer. I felt he really understood my needs and was able to work with me and make all the pieces fit.
Although my case required quite a bit of work, experience, knowledge and stamina, Tenz was super friendly and professional and stuck with me until all the i’s were dotted and all the t’s were crossed
I really don’t have words for the gratitude i had walking out of the store that day and i appreciate Tenz and his whole team for helping me get set up with a new phone and with new phone service through T-Mobile
I’m currently the proud owner of a new iPhone 17 that i love and am really thankful for the great experience i had in getting it and in getting it set up at this location
May G-d bless everyone with health, success and happiness and may everyone enjoy a peaceful and prosperous 2026”
“The Tmobile store on 110st and Broadway is very clean and the associates are very helpful. Had the pleasure of meeting Jennifer. She’s very professional, great energy and is ready to help the customers as they walk into the store. Thanx Jennifer for assisting today.”
“Angel was a huge help!! I would recommend asking him for help he gave us all the needed information & had excellent customer service ! Definitely needs to be in management.”
“Me and my family visited Verizon today and we were assisted by the kind and professional Yosef who helped us switch over three of our lines to Verizon as well as getting new home Internet and throughout the whole process. He was very kind and helpful. He answered all of our questions and we will definitely return to have service with him again.”
“I was assisted by SUZEN, a very kind, attentive and, above all, professional lady. I recommend her. She was very patient and solved my problem. Thank you very much and the manager LISSANDRA, an excellent person, also helped a lot with the situation I had. They helped me translate it into customer service. I appreciate both of you for your patience and professionalism.”
“I'm a long time customer of T-Mobile (first Sprint). I bought a phone in ebay and needed a sim card and went to this store. Since I was already there, I asked if I could get the phone activated and transfer all the data/apps. The store manager, Gisselle, happened to be the available person to greet me and respond to my request. I didn't expect such a fantastic service. Not only she's super experienced and knowledgeable (17 years of experience in the phone industry), but also so patient and kind and just nice! The whole process and transfer took approx 45 minutes. So, I had time to chat with her, while she would come and go to answer to other customers, while my phones were in the process. In any case, the staff in some phone stores are known for being cranky. Not here!!! Just the best experience. Thank you.”
“While at New York Flagship I had the best service I have ever had in my 10 years as a loyal T-Mobile customer with a gentleman named DANIEL ROBLES. He was the most knowledgeable, detailed, brilliant, considerate, helpful, kind and thorough and pleasant young man I have had serve me in my highly complicated and challenging needs. This gentleman exceeded all expectations I had walking into your Flagship Store and I am so grateful for his diligence and absolute devotion to the process of completing the endless tasks I required of him. THE BEST SERVER IN YOUR ENTIRE ORGANIZATION. THANK YOU. THANK YOU. THANK YOU. I will never leave T-MOBILE because of the service I received with along with a winning smile, from DANIEL ROBLES. Yours truly,
Carlene Watkins Weinberger”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“I been coming to this place for 5 year the best customer service ever ☺️ very generous, place always clean very respectful from the manger Zakir to the employee AJ,Petar,Malachi and everyone else best place to come to get your phone and more ?”
“He was so helpful! I came in because I was having trouble transferring service to my new phone. He did it quickly and we had such a great conversation!! Absolutely recommend coming here!!!!”
“I recently switched plans and upgraded to the new iPhone 15s at T-Mobile, and I couldn't be happier with the experience. Edgar and Paul went above and beyond, staying past closing time to ensure that all the information from my daughter's old phone was seamlessly transferred to the new one. Their dedication and excellent customer service made the entire process smooth and stress-free. Thank you, T-Mobile, for providing outstanding service and making the transition to my new phone effortless!”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“Outstanding experience working with “Shemar” at the T-Mobile location on 28th Street & 3rd Avenue. Shemar went above and beyond, working diligently to make sure my issue was fully resolved. His professionalism and commitment to excellent customer service should absolutely be commended. He was patient, and understanding. I give “Shemar 5 stars” for outstanding customer service — thank you for such a great experience!
Thank you!!”
“I must commend the extraordinary experience I had with Christian at the WNY store. Christian exemplified the very best in customer service -we was not only highly knowledgeable and technically proficient, he was unflaggingly patient, and personable, taking a genuine interest in assisting me through my experience switching my mobile service to Optimum.
I cannot recommend Christian more highly and hope that Optimum recognizes him for his truly exceptional customer service. It was my great pleasure to have met him.”
“Jazz is amazing, so patient, knowledgeable, and thorough. All my questions were answered, and then some. Best experience I’ve ever had at a brick and mortar location. This is my favorite T-Mobile store, without a doubt.”
“So I truly want to take the time out and give a special THANK YOU to “VICTORIA @ the store number #4611. 260 E 161st she was phenomenal. Beautiful customer service!!!!”
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“The Best T-mobile in new jersey is locate on 286 main st Hackensack, NJ. Best service ever the manager mrs. CARLA was full of acknowledge and help me alot to resolve my situation. I recommend mrs.CARLA & T-MOBILE at 100%. A+, 5 stars.”