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“The Verizon store wlhas always welcomed me well
However w&en I went to return my Fios WIFI the manager said that they do not hand returns that the store on route 36 in West long branch handle it. I argued the point that in the past many people have brought there units there and were accepted. He stood his grand and said sorry but we don't. I told him that Head office instructed me to bring it there. Mind you I Live very near the store that accepted it item. I went out of my way for nothing and wasted gas and time in doing it. So Infinity was just two stores over and they had a special on the simular unit and it came with a Galaxy tablet and a Watch for way far per month then Verizon. So now They just lost a customer to Infinity. And my signal is stronger. Bonus...”
“And once again, I get excellent service from the store. Ryan from the Bloomfield store, help me out, and he was awesome. He was being lent to this store. He is definitely an asset. The store has always been much better at customer service than the store on route 36 in west long branch where I picked up my brand new galaxy 26, and they didn't offer anything no case no screen protection.”
“Omar was extremely helpful, knowledgeable and patient. I was getting nervous that the process wasn't working, but he fixed everything and made me feel better. He is terrific. Great Employee!”
“I really do not get the negative reviews here! Their service and support is hands down some of the best. We have been working with them for several years and have never had an issue they were not able to help us work thru. From sales to installation to support, no surprises. Does sound like there was an over zealous sales person at some point. I would definitely recommend them.”
“I wanted to thank Xfinity and the amazing team that they have here. I'm simple and quick with what I want and Charlie Ross was able to make my visit as smooth as possible!! TY!!”
“My daughter cracked her screen on her iPhone 14 and then the screen went black We were in a pinch as she was going back to school the next day and all I can say is the people at the Verizon store in Hazlet were absolutely phenomenal Thank you to both Rashi as well as the manager Chris, as we were able to get a great deal on a new iPhone 15 and have a ready to go back to school with new phone”
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“Stepping into the Lincroft Verizon store can sometimes feel like a chore, but Tarshiek completely changed that experience for me today. They were warm, incredibly patient, and actually took the time to listen to what I needed instead of rushing me through. It’s hard to find customer service that feels this genuine anymore. If you're heading to this location and want someone who truly knows their stuff and makes the whole process effortless, definitely ask for Tarshiek”