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“I came in yesterday and I couldn’t find something sterling helped me out I really appreciate him helping me find what I needed because when I do go in Home Depot it’s very hard to find things”
“Wanted to take a moment to thank Jeff. Jeff helped us purchase a patio set today. He displayed patience, emotional intelligence and represents first class customer service.”
“Head salesman john williamson (Moorestown NJ) did the job the right way by having me purchase the correct lumber for my deck 2x8x12 pressure treated wood. His expertise was 2nd to none. His performance was like that thereof Wesley.Snipes in 1 of his action packed thrillers with his Co-star author Kevun Strangio (Fairview)”
“Looking for garden supplies and received excellent assistance from Frankie Garcia of the lawnside store. Not positive of spelling of last name, good service is hard to come by these days.”
“Kids workshop. Today was a reinforcement on why we shop at Lowe's. Louie & Paula were super representatives and were amazing helping my wife with the project. A+ from our family! I couldn't do a survey because we didn't have a receipt for today, but I wanted to make sure they got the credit they deserve.”
“I found everything I was looking for. The staff I spoke with were very nice, but not very knowledgeable.
The cashier handled a difficult and loud customer with tremendous grace. The garden center was a pleasant surprise, and their succulents are very robust.”
“Its just so easy to find things at a great price. Excellent customer service in paint area and checkout from my experience. I love their moving boxes in quality and pricing.”
“Helpful staff in flooring - today Briana went above and beyond to help me cancel and reorder my items. She took the time to find my original online order item, found it in the store and then made sure everything else I had ordered online was reordered promptly. She represents a worthy member of your team and should be commended for her kindness and thoughtful dedication.
Thank you again Briana!”
“Always a great experience, every employee has been helpful. Out of the 100s of times I’ve been here never had a bad experience. I come here often to remodel my home and have been to each department”
“Expected to arrive at this Home Depot around 9pm, an hour before they close. I live in Philly, and am about a 20min drive from this location. One detour and two wrong turns later, I arrived 20-30min before they closed. I'd had a very long, and frustrating day, and walked into the store completely frantic and distracted. Wasted 15min looking at tiles, absent all problem solving and decision making skills. Next thing I know, I'm being guided to the other aisle I needed. Found empty packaging for the product I was looking for, had zero f**ks left, when the manager Jason appeared asked if he could help. The store had officially closed, but he grabbed a ladder to get the item down from top stock, and helped me figure out exactly what else I needed in conjunction with the tool. I was *shocked* by how calm, patient, and genuinely kind Jason was; I rarely come across people like him who provide excellent customer service, plus, go beyond what's expected in order to help someone. Jason helped me for what I'm guessing was 20min past closing; he wasn't irritated, and smiled and joked while helping me. He successfully exorcised my crappy mood, and I left with a smile on my face, feeling much calmer than I had for most of my day. More people deserve to know that being their genuine selves, and providing help to someone who needs it--no matter how big or small--made a positive impact on another person's day.”
“I had an excellent customer service experience at this Home Depot during the pandemic. I only wish I'd taken down the names of the associates who made it that way. Although their online order system was down when I arrived, and the line was wrapped around the building, when I asked one of the staff members outside the store about my curbside pickup order he personally ensured that I was able to get it right then and there. With the help of two other staff members, this young man tracked down my item and within 15 minutes I walked out the door, despite the long line and their online system not functioning. 5 star customer service during a time when employees were under high stress made it all the more a standout experience.”
“I had to return some shelves, and I was upset. But the Lady in the middle return
cashier, was so nice, She put at ease with her behavior. She is an asset for Home depot.”
“I Was in Home Depo November 6th around 815 pm. James helped me when I could not find what I was looking for. He is an asset! Thank you James. Thank you Nancy for helping me with the washer I just purchased, she was very nice, knowledgeable and was very patience”
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“For the most part the employees are ready to answer any questions you might have and even show you exactly where the item is. The worst part is the inconsiderate customers who are too lazy to put the carts where they belong. They roll people, into cars.”