The Home Depot at Oregon Avenue offers a wide variety of tools, appliances, building materials, and gardening supplies to meet home improvement needs. The store is noted for being generally well-organized, with reliable online resources for locating products, and it provides good parking. Customers frequently shop both in-store and online for household items. However, significant feedback centers on staffing and service. While there are plenty of associates, many reviews state they often are not knowledgeable about product locations or are not helpful and pleasant. A major point of frustration is the checkout process; there are consistently too few cashiers, creating long lines and forcing customers to use self-checkout without assistance, which many feel should warrant a discount. The customer service and returns desks are also described as understaffed, leading to long waits even for online pickups. Despite these operational issues, exceptional service from individual employees in specific departments, like tool rental, receives high praise for contagious energy and excellent assistance. In general, it is considered a good location that would benefit greatly from hiring more staff to adequately serve customers.
I had to return some shelves, and I was upset. But the Lady in the middle return cashier, was so nice, She put at ease with her behavior. She is an asset for Home depot.
August 2026
At Home Depot today, guy in Aisle 37 was extremely helpful.
Wish I got his name.
He educated me ((Really made my morning great!!!
March 2026
Laura at customer service was fantastic helping me with my warranty return, ryobi was giving me issues and she helped immediately!
