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“This was my best experience with a cellular store. Steve and Dave were not only extremely knowledgeable and helpful, they were nice and kind. Very patient with me as we looked through the options of my plan to add a new line. I would highly recommend visiting the store if you have any purchases, upgrades or questions. I couldn’t ask for a better experience. Thanks again Steve for all your help.”
“I've been there a few times lately. And each time I've been completely satisfied. I told the manager, Andrew that he and his staff are great. I'm not technically knowledgeable. So I depend on the staff here to keep me online and up to date”
“Hands down. Great service I was in & out Told them exactly what I needed and they did there thing. I appreciate it guys. Thank you again. Ill see you guys soon”
“I just visited that store for an upgrade an the representative Carlos was so helpful and kind. I highly recommend this store. All the people there is so nice and polite.”
“When I walked into the T-Mobile store, I was beyond frustrated because I couldn’t understand why I still had a balance. I came in heated, but Tom, the store manager, stayed calm and patiently helped me sort everything out. At first, there was some confusion on my part, but he handled it like a pro and found a way to get me a new phone. Shoutout to Puma as well—she’s the bomb.com! Keeping cool with a hothead like me is no easy task, but they nailed it. If you want top-notch service, go to the T-Mobile in Middlesex. They know their stuff and genuinely care!
Thank you”
“Tech 25111 Lucas provided outstanding service during the WiFi installation and troubleshooting process. He was professional, punctual, and extremely knowledgeable. Lucas took the time to explain everything clearly, ensured all connections were working properly, and optimized the network performance throughout the home. His attention to detail and friendly attitude made the experience smooth and stress-free. Since the service visit, the WiFi connection has been faster and much more reliable.”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“New manager Tommy is amazing and the staff here helped us out with all of our issues! They are very knowledgable,and explains everything in a simple way! Thank you Steven and Yolainy!”
“Had a bit of disaster with the 365 plan and another store. I had waited over 4 days without a phone and was about to go on vacation. Pretty stressful situation with a lot of frustration due to miscommunication with a different store.
Miguel was very patient and professional during the entire process and sought to help in any way possible. We went over a number of options and he actually helped me secure an upgrade for my phone after spending nearly 2 hours exploring each option. The attention to care and empathy displayed by him was top notch. This T-mobile location is not near my home, but I would return due to extreme diligence, transparency and knowledge displayed by this manager.
Rosa was also very helpful in setting up my new phone.”
“I visited the T-Mobile store at Menlo Park Mall expecting to resolve what I thought would be a simple issue, which ultimately turned into a more time-consuming situation. A store associate named Al assisted me immediately upon arrival and clearly explained the steps I needed to take, which I followed carefully. When the issue persisted, he took the time to work directly on my phone himself, but the problem still could not be resolved.
At that point, I suggested purchasing a new phone, and he agreed that it was the best solution. Throughout the entire process, he remained calm, patient, and supportive, ensuring I felt guided every step of the way. I truly appreciate his professionalism and dedication to customer service, and I would highly recommend him to anyone seeking assistance or excellent service at this location. Thank you”
“A clean, well maintained and customer friendly T-Mobile shop.
I’ve not had the opportunity to buy any stuff from this dealership since it’s not too close to home but have been here few times for collecting the T-Mobile Tuesday perks.
The pleasant staff make the checkout quick, straightforward and easy.
Limited but dedicated parking space, so no complaints there.”
“After having issues connecting my home cameras to my 5g i contacted the general customer service number and was told to visit the closest Optimum location. And so I brought my device to this edicon location to be switched out for one that gives me an option to connect to their 2.4g and 5g. The female representative assisted me with the exchange after the initial young male representative didn't seem to be familiar with that issue. Didn't take more than 10 minutes. I was in and out. I was satisfied with the service.”
“Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.”
“She is sweet and care and kind and helpful I just recommended someone to you guys today they asked me where I got my phone and I told them about you guys so I hope they went there today thank you guys for helping me out today have a blessed day”
“This is the only Verizon store my family and I will go to because patient, knowledgeable, and professional staff like Trinity. She did every thing in her power to help us with a complicated situation and miraculously was able to help us resolve it! Trinity deserves all the applause and recognition. I hope senior management recognizes how valuable she is compensates her for going above and beyond.”
“I do not usually write reviews but my great experience at Verizon compels me to state the following
Uniformly every employee is great.
In particular I wish to state that Cristian and Adrian who helped me are extremely polite knowledgeable and always cheerful
Employees like Cristian and Adrian bring reputation to your business
My best wishes to both
Pitchumoni md”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“Sue Slater-Wagner at the T-Mobile in Piscataway, NJ is absolutely amazing! My dad and I visited on 2/16 to take care of several things on his account, including an upgrade that required downloading the app and completing a few extra steps. Sue was incredibly knowledgeable and walked us through everything with patience and professionalism. She never rushed us and made sure we understood each part of the process. Her patience was truly unmatched. Thank you, Sue, for such outstanding customer service!”
“Today was a great experience at Xfinity in East Brunswick NJ. Jason and Mehkia were extremely helpful. These guys were patient, professional, and very helpful setting me and myself son's phone while assisting others. At the end of the day, although the store was pack, they were efficient and effective setting up both phones and even transferring all of our data from another old phone to the other. This was extra and they gladly did it. So thumbs up to them. They were awesome ? ?? ?❤️”
“Great location & store. Everyone greets you with a smile & eager to help. Darlene was so patient, kind & willing to go the extra mile with setting up my new phone. I was skeptical, but everything worked out perfectly. Thanks again Darlene!!!”
“I'd like for you to know how wonderful the young man that helped me, J D, was. When I first went in no one was able to help me and there were 3 people there. They all had I Phones and knew nothing about Samsung phones. Fortunately JD came back out from lunch and was able to help me. He told me that he learned alot from the last time he helped me. He bothered to learn, on his own, about my phone. I would like you to be aware of your exceptional employee. The other 3 just looked away.”
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“Yesterday I had to finance a new phone because my old phone wasn’t working anymore after three years lol
Simeon, was very helpful and professional from start to finish. He even showed me how to operate my new phone…
I highly recommend this store so long as they have associates like this young man
MARIO j ORTIZ”