Appliances in Paramus, NJ

“I would like to express my sincere appreciation to Tom Paone, Manager of the Paramus location, and Jennifer from the Repair Center for their outstanding assistance with an issue involving my new refrigerator.
With a holiday weekend approaching, I was concerned about getting the matter resolved quickly. Tom and Jennifer both took the initiative to escalate my claim, and thanks to their efforts, the issue was resolved in less than 24 hours.
My family and I have been shopping at PC Richard & Son for many years, and experiences like this are the reason we will continue to do so. We have always been treated like family, and that level of personal care and customer service is what truly sets PC Richard & Son apart from the big box stores.
Thank you again, Tom and Jennifer, for your professionalism, responsiveness, and dedication to customer satisfaction.”

“Communication & Quality ... Will definitely be coming back for any appliance purchase. The entire Team from sales to delivery was professional and trustworthy. Thanks Greg !”

“The installation of my new wall-mounted TV was done perfectly. No messy wires showing and it’s at the perfect height. Very professional work by the team.”

“Everyone complains about poor service but I'd like to highlight some exceptionally good service.On November 4 I went to the Paramus NJ store to purchase foam insulation boards and rent a vehicle to transport them. First I signed up for the rental then went to purchase the product. I faced disappointment when the boards were not in the location they were supposed to be and store staff had to locate and them and bring them down from a high shelf. Then I had to check out the very bulky items. The process took time and I was on the rental clock. But what could have been a frustrating experience was turned pleasant by the friendly and helpful store staff. I was especially impressed with the tool/vehicle rental staff who noticed the purchase delay and reset the rental clock before I even asked (I was told it is policy to allow consideration for purchase time but the staff tracked it without me having to make a fuss). Now it looks like I'll need to purchase a dishwasher soon. Paramus HD is now #1 on my shopping list!(BTW I got an email for the survey but I was busy, and before I had a chance to fill it in, the survey expired. Seems to expire after 7 days - not enough time for people busy with their projects!)”

“So I came in to do a return on something that was supposed to be for seven days and the assistant manager named John was so kind and he was able to do the return for me even though it was 14 days so guys if you wanna shop at a Home Depot that is very helpful. The team is wonderful and they have a great assistant manager named John come to the Paramus location. I recommended highly five stars all the way.”

“My daughter was looking for a laptop for school. Alex was extremely helpful and patient. He took his time with us and explained everything in detail. Very happy with our purchase. Would absolutely recommend him to anyone looking for a computer.”

“Just went to Best Buy Paramus because I couldn’t charge my relatively new Google inspire Fitbit. The moment I walked in to the mobile device department I met Jessica who greeted me. I told her my problem. She helped me discover within minutes that the charger I was using belonged to another household Fitbit. When a new charger at Best Buy was out of stock, she pulled up one for me on Amazon instantly. Great service.”