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“This year I have been a T-Mobile customer for 20 years. Yes 20 years. When this store opened close to my house I was very excited for the convenience. I was pleasantly surprised by the customer service. Not only were they very courteous and friendly but they were also very knowledgeable and if they didn't know the answer, they would get one.”
“I visited this location today and had a very good experience with the 3 employees who assisted my grandmother and I. Upon entering the store I was greeted immediately by two friendly faces a man and a woman (they wrote their names down for me but I misplaced the paper), the man instantly helped my grandmother and I. He was very informative and patient due to a mix up with our previous provider. He helped as much as he could and we left very satisfied with our visit to this location. I would definitely recommend this location because not only did the employees treat us with over the top great customer service but each customer after us got the same great service as we did. Also the location was clean inside and out and the atmosphere was professional but relaxed so overall it was a 10/10 experience I will definitely be returning for any of my T mobile needs. I was at this location on 10/15 around noon.”
“HRO in general is awesome. And Harry was the man at New Castle. He was always polite always welcoming and so so helpful. He had to leave for a personal issue and since then I have been dealing with random sales people all of them seem very smart. Sometimes a bit awkward asking a question because they don't seem very receptive to questions and not very enthusiastic. Maybe I got spoiled with Harry. If I can give one piece of advice : bring Enthusiasm into your client interactions. Everything else will fall into place.”
“These guys are not quick to respond to inquiries and their website has been out of date for some time.The Canadian Dealer Vinyl Sound is also poor for any communications.The BAT gear sounds fantastic but their customer service could be better.”
“If you need a home theater installed, security cameras, speakers, AV controllers and more, look no further then Symphony Hi-Fi. I call on Leo and his team for all my high tech needs that I have no clue how to install and set up. For over 5 years now he and his staff have provided me with top notch products and the very best customer service! Highly recommend!”
“Have been dealing with them for years. They always get what I need as quickly as possible and at reasonable prices. Mark is very knowledgeable about the products he sells.I will continue to do business with them.”
“Service is really good sheen took care of me and took me through all the steps and explained me everything and suggested me the best device with the best price highly recommended ?”
“I have had nothing but GREAT service at CB JOE! And that is hard to say this day and age from other retailers I have worked with. Jim has helped me through issues with appliances with minimal cost or time for me! Forget the big box stores, CB JOE has competitive pricing and fantastic customer service.”
“This is my GO TO location! Esha, who is there all the time and works the main counter, is SOOO helpful, informative, and kind. She has helped me numerous times with my phone, from restarts, to plan upgrades, to just understanding my phone features better!! She is GREAT!! And she, is also the reason this is my GO TO location!! ?☺️ I've been a Metro customer since the beginning, and have been to many locations, corporate ones included, and have never received service at any as kind and knowledgeable as Esha's!! Thank you, Esha for continuing to make my Metro experience a delightful one!! ??”
10AM - 5PM
511 E Basin Rd, New Castle
Electronics
“My store in new castle is the best. The people are wonderful they are kind respectful and curtious. When I have a problem they address it right away. Thank you for everything. Mary Ford.”
“Everytime i go to this store i walk out with my problem solved if something was wrong with my phone the phone Tech had me out of there less then 5mins and my phone had no problem since if they had a 10 rateing i would of gave him and that store a 10 rateing. Adams four shopping center Wilmington, del”
“I recently visited this store to buy a new mobile, and the experience was fantastic. Minny was the salesperson who helped me, and she was incredibly helpful and professional. She took the time to explain all the available options and even told me about some special promotions going on. Thanks to Minny, I was able to get a free phone through one of their deals, which was such an awesome surprise. She made sure I understood everything about the plan and answered all of my questions patiently. The store itself was clean, well-organized, and had a very friendly atmosphere. Minny’s honesty and knowledge really made the whole process stress-free for me. I’m extremely happy with my new phone and the service I received. I’ll definitely be coming back to this store whenever I need anything in the future. Huge thanks to minny.”
“Vince was so helpful and really listened to what I wanted, I was very pleased and he did 2 new phones plus names and activation in under 30 minutes and even help me pick out a phone from the brand love. Please go to him, my experience with the owner was about an hour long nightmare, but i'm glad I returned to see Vince. he knows his stuff. Thanks Vince.”
11AM - 7PM
1100 Maryland Ave, Wilmington
Electronics
“Excellent customer service ! They repaired my phone screen in less then 30 min and they will take the Extra mile to help you. Especially sal, he’s a beast. Keep it up guys !!”
“The team at this store was very helpful going above and beyond to help their customer out. The store manager called another store and worked it out with them to make sure there’s very little issues with getting my account set up.”
10AM - 8PM
1405 N Dupont Hwy, New Castle
Electronics
“Jerry was super helpful in changing our phones from Verizon to Cricket. I was happy with the change and the awesome customer service. Totally recommend this store especially if he is there!!”
“I ordered a crock pot, and the price was reasonable. I ordered a second crock pot to share as a gift. The store was organized and the clerks were willing to help me with my order. They also gave me a shopping cart to carry the products to my car.”
“This location however has a lot of stuff locked up. You have to ring a bell if you want Body wash and some other things. You may have to ring the bell 4 times then leave because its lunch time and you have to get back to your job.”
Open 24 hours
298 S Maryland Ave, Wilmington
Electronics
“The employees at this location are so friendly! Coffee is always stocked and fresh. The past couple of months they have been improving and remodeling and it’s such an extraordinary difference! Love having a friendly coffee one stop shop.”
“Withholding scripts already filled for a waiting customer who stepped out a moment to DollarTree store across the parking lot, as usual. Clerk with handicap, pretended that the script was not filled. It was a political statement I've learned. Walked away knowing script was indeed filled. However, target is always wrong here. Exiting store a Police SUV with, K9 in back, pulled into lot and officer entering the store.
Decided to return another time. Called the store and returned another day to pick up script. Same clerk said, not filled. I split. I returned another day...
To be continued ...
Withheld necessary meds from customer for no obvious reasons would take a bold individual. A bit daunting these intimidations rejections are too numerous to spend time on.
Eventually the girl gave up the scripts dated couple weeks earlier. Felt bad for that girl.
Relax deep breath... progressive relaxation, self hypnosis. Make earth a better place to be.
Attitude of gratitude”
Open 24 hours
201 W Market St, Newport
Electronics
“I always love this 711 but the last 2 days there was this very nice lady named Christine there advertising the new instore made cookies ,and new coffee machines, She was also giving out samples. She was the most friendly, professional and sweet person. She had such a great attitude and you could tell how excited and happy she was. I loved every bit of her energy. If everyone in the world had her attitude and mind set the world would be such a better place. I just had to shout her out because you don't see this much anymore. I know she said she's moving on to the next 711 and I'm telling you her attitude and spirit will definitely help sell these cookies and get people to come back. Her customer service skills are unbeatable. Christine if you read this, keep being you. You are amazing and your attitude and spirit will get you so far in life. ❤❤❤”
Open 24 hours
314 N Union St, Wilmington
Electronics
“Oh how I love Mrs C the owner she is one of the kindest person I know store is aways clean coffee is always fresh God Bless her and her family in all they do Thank you for always being a kind person”
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“Great experience yesterday buying my first laptop. As always, Eddie took his time, answered all my questions, and got me fixed up. Purchasing something like this locally feels reassuring, because you know in-person support is right there if you need it.”