“After visiting Homedepot and General Plumbing Supplies without being able to solve my problem, I came to this store. It seems that as long as you can describe what is your problem, they will be able to find the solution for you!”
“Great place to get parts when there open.. Changed store hours.. Google not notified to update internet.. Took a 30 minute trip .. 1 hour round trip FOR NOTHING! a little aggravating, especially with today's gas prices”
“Got gelped by Hector today and he was able to find and answer all my questions. He had a great attitude and would definitely return to him the next time I come back”
“I want to give a special shout-out to Dan at Home Depot. He is honestly one of the best employees I have ever met. He is extremely friendly, patient, helpful, and always willing to go the extra mile not just for me, but for everyone around him I work as a mechanic, and Dan has helped me choose the right tools for my work. He takes the time to explain which tools are good and which ones will work best for what I need. The tools he recommended have worked great for me, and I really appreciate his knowledge and honesty. What stands out the most is his attitude. Dan is always respectful, patient, and genuinely wants to help people. Employees like him are what make customers want to come back to Home Depot. Dan deserves recognition, a raise, and opportunities to move forward in his career. I truly hope management sees how valuable he is and gives him the opportunities he deserves. He has the potential to go very far. Thank you, Dan, for being such a great person and an outstanding employee. Home Depot is lucky to have you! 👏”
“I recently visited Home Depot in Edison on rt 1to purchase a plastic tarp and overall had a positive experience. The store was clean and well-organized, making it easy to find the item I was looking for. The associates were friendly and helpful, offering to assist me in finding the right size tarp for my needs. The tarp itself was of good quality and reasonably priced. Overall, I was satisfied with my visit to Home Depot and would recommend it to others in need of home improvement supplies.”
“I have to say the manager (excuse the spelling) Kaleel, saves this Home Depot location of a 1 star review. He is exceptional and from reading the other reviews it seems Home Depot needs to weed out people to have more employees like him..I had been searching for a new front door using the Home Depot ap and found the one I wanted. It said there were 2 in stock in south Plainfield so instead of buying on the ap I went directly to the store to look at the door in person. While looking for the door, I noticed a lot of their stock had dings and scratches all over them. Either way could not find the door I was looking for so asked one of the guys sitting in the door department. He searched high and low and could not find the door so told me he could place an order for it, they will search the entire store and pick the item for me and if not order another one for me. So I purchased it and went home. The next day I tried calling to see if the door was in and the phone just kept ringing. So I sent a text to the customer service chat in the Home Depot ap. That person ended up getting through to the store and she found out that they had cancelled my order. This is unacceptable!!!!!!!!!!!!!! They never reached out to even say they cancelled it which is the messed up part. Kaleel was very nice and called around to other stores and tried to make the situation right. I was on the phone for awhile and he said that if he could get through to the other stores he would give me a call back. Which he did.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.