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“Yariel helped me significantly. I was fed up with the help online and wanted to cancel my account.
The excellent help this gentleman gave me convinced me to stay with optimum.”
10AM - 8PM
68 NJ-23, Franklin
Mobile Phones
“Amir helped my wife and I switch from Verizon to TMobile….he has bent over backwards helping us out so much! We’re thankful for him as he is thorough and explains everything upfront no surprises!!! An incredible asset to your company!”
“Nile and I believe it's Able, apologies if that's not correct, he was the manager on duty however. They were exactly what you want in salesman. Helpful, not pushy, attentive, suggestive, persuasive but not snake oil salesman style. Could have let me buy the most expensive phone in the store, but explained the benefits of what I ended up purchasing. Ask for Nile or Able, they'll get you right!”
“If you have any problem with your AT&T cell phone or plan…see Omar Tyler at the Newton AT&T store. He will make you happy you saw him. Excellent service!”
“We have used the Franklin, NJ Verizon store for years for our business and personal phones and have always received excellent service. Elvin is terrific - kind, patient and professional. Thanks for all of your help through the years, Elvin! ?”
“Had a awesome experience. Luis was very helpful and professional. He made the transition from Verizon to T mobile very easy. The customer service so far has been excellent. Highly recommend.”
“Dear Mr Manager, Rockaway Store, NJ I'm the customer who wanted the Samsung Galaxy s25 Ultra but due to its weight, I chose the s25 Plus instead. However I notice the Billing charges in the app and online are for the deleted phone. Please make necessary corrections as I am certain the phone in my possession is the Plus version as verified in my phone's settings. About which shows my name and the Galaxy s25+ together.”
“Christina was awesome! They didn't have the exact phone I wanted, but she was able to track it down at another store. She was friendly, professional and patient.”
“Manager Joe and the team at Verizon rockaway are the best! Helped me get the new IPhone 15 TB when no one else had it in stock! Seamless transition and awesome friendly and professional service. Cannot recommend them enough!!!”
“I noticed this store has a bunch of negative reviews, so I thought I would leave mine. Nothing bad to say, a young college kid named Matt helped me out. He was friendly, professional and helpful.”
10AM - 7PM
321 Mt Hope Ave, Rockaway
Mobile Phones
“Disappointingly long wait time to return a device that was shipped due to Verizon's mistake. Already inconvenient enough that I have to come in but waiting 30 minutes to return something is ridiculous. Not even that many other people in the store today.
Some old guy was grumpy and not helpful but manager Derick was able to help direct me. Apparently not every Verizon place takes Verizon equipment. If you have Fios don't waste your time here”
Mobile Phones
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Mobile Phones
“Visited the store today for a new phone after dropping mine in a lake.. Gian helped me out and made what could’ve been a painful process quick and easy. Prompt, knowledgeable and professional while juggling multiple customers at once so nobody had to wait.”