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“I needed an urgent repair on my bike and couldn’t find a shop in the area that would be open around my availability hours or would take my bike. I was hoping it would be a quick repair that turned into a massive job. The guys took their time to find an issue (turned out there was a hole in the brake cable) and made sure my bike was functioning properly before allowing me to bring it home. Funny thing is I had my bike fully serviced less than a month ago at a well known bike shop and they weren’t able to spot an issue. The staff was super nice to me and I appreciate their help!”
“I brought in my Dahon Speed D7 folding bike for tire replacement. Overall, I am very happy with the service I received. Lucas provided exceptional customer service. I highly recommend Bike Hub JC.”
“Robin was great in explaining to me exactly what the potential bike repairs were for and all the options if I wanted to upgrade. The repairs were done in an hour and it looks as good as new. I will definitely come here again!
Edited to add:
I just went to see Robin again about bike that needs a lot of repairs. He was extremely detailed in explaining to me exactly what was wrong and the pros/cons in buying a new bike or repairing the old one. It's such a good feeling to know that I have a reliable neighborhood bike store!”
“I never knew JCBC was even existed until I had a problem with a flat tire on my bike. My experience was just unbelievable. They were attentive helpful and fast. The price was so reasonable I confirmed it three times. This is a super professional and local run business with a great vibe.
I road over with my wife to have her seat adjusted because I was so impressed and Chris the owner remembered me and did it for free. These guys are keepers and to make things even better they just opened a flower shop across the way from the bike store.
You got to check this place out..5 stars at all levels”
“Purchased a rim online early morning and admittedly was in a rush to pick it up. Shorty after opening, I called to ensure the rim was in stock and would be ready for pickup. Despite a busy morning, George picked up the phone and confirmed the item was in stock and would be ready by the time I got there. Great customer service despite me being a pain to check on an item i recently purchased.”
“Highly knowledgeable(!) and exceptionally generous service. I have been seriously riding for over twenty years and I just learned so much from Greg. I purchased a new, replacement saddle after being permitted to try different ones as I sat on an adjustable bike-fit machine. I will definitely make an appt. to have a new fitting with my current road bike.”
“I’m a bicycle station ride or die forever. ?♀️
Our man Mike is always quick and personable, great problem solver - doesn’t overcharge and delivers when he says he will. My favorite repair spot in the neighborhood.
Does my tune ups every years, chopped down my handlebars the way I like, fixed my wonky gear shift, retightens my brakes, just installed a rat trap I couldn’t figure out from Amazon.”
“My husband and I had our bikes services at the end of June. The Flo On Wheels team was very thorough with the tune-up, it was completed timely and reasonably priced. My bike is riding the best it’s been since I got it. Thank you!”
“walked in and Ada helped me right away with my flat. I was far from home and she understood that. I was in and out within 20 minutes and I couldn't be more happy with my experience.”
“I had a malfunctioning battery powered air pump that I purchased last year that stopped working . Your staff filed my warranty and promptly replaced the product for free. You folks really stand behind your products !”
“I would like to express my most sincere gratitude to the entire team at The Cosmic Wheel for the outstanding service they provided. They repaired my scooter with exceptional professionalism, dedication, and care, and the results completely exceeded my expectations.
From the very beginning, both the staff and the owners treated me with kindness, respect, and exceptional attention. It is clear that they truly enjoy what they do and genuinely care about providing high-quality work and ensuring that every customer is completely satisfied.
I am extremely happy that I placed my trust in them. Thank you for returning my scooter in excellent condition and, above all, for making this such a positive experience. It is truly a pleasure to find a business run by honest, responsible people who are deeply committed to their work.
My heartfelt thanks to the owners and this wonderful team! I highly recommend The Cosmic Wheel with complete confidence. They truly deserve five stars—and many more!
Manny Santana andujar”
“These guys are awesome. Friendly and efficient and everything is pretty reasonably priced. Tried taking my bike to a smaller bike shop closer to my apartment and got kind of screwed, then I brought my bike to Tread and they handled it so professionally.”
“Been coming here for years and let me tell you! None of these bike shops will ever compare to Dixon’s customer service, turn around time & sturdiest repairs in NYC. I’m skeptical about most shops, I walk in here and I know I will be taken care of. It’s family runned, black-owned and has the coolest bike facility I’ve ever witnessed. Also the guy will educate you and answer your questions if need be. Top shop, no doubt. Go show them full on love and support.”
“I had a fantastic experience with Edgar at Trek Bicycle Stuyvesant Town. I brought my bike in with an annoying creak coming from the bottom bracket, and he quickly diagnosed and resolved the issue with precision and care.
On top of that, he tuned my drivetrain to perfection—it’s now running whisper quiet with incredibly clean, sharp gear changes. The bike honestly feels better than it has in a long time.
Edgar clearly takes pride in his work, and it shows in the results. Highly recommend him if you want your bike dialed in right the first time.”
“[see edit on the development of the story below]
Very good selection of high-end, high quality e-bikes and cargo bikes. People seem to know what they do and only carry good stuff. Of course comes with a price but that's pretty normal.
If you buy from them, beware their inventory might be inaccurate. I bought a $4k bike there, I pulled the trigger on that because I was told the bike was in stock locally and I could get it assembled promptly, and, as a very demanded brand, the bike might not stay in stock long.
10 days after, looking forward to pick-up my bike who was supposed to only have to be assembled, I discover it's not there and still need to ship from the maker. Bottom line: wait three more weeks. I would have never pulled the trigger on that purchase that fast honestly...
Who to blame? Officially, the inventory system isat fault. Doesn't matter much honestly, that's just not reliable regardless of where the mistake - be aware of that if you buy on stock info.
What next? Well, I'd hope a commercial gesture as this is really a poor customer experience but mostly, I wait for my bike.
[edit:]
couple days after the bad news, someone from Propel called me to try to find solutions to solve my issue. Offering a discount or a loaner bike (which nobody initially thought about, even not me). I took them on the proposal of a loaner bike of course, as it's really
what mattered to me: to be able to replace 1h of public transportation with my kid in 15' bike ride to go to school and then to work. Thanks guys!
Updated my ranking, picking my loaner bike tomorrow.”
“This place has been here for 50 years and I feel horrible I never visited it! Mel is amazing and funny helping you find the right bike for your style and age and the shop is super fast getting your bike outfitted ! Be sure to ask Mel to tell
Ya one of his many classic jokes”
“I got a Pro Fit with Pete today. Very knowledgeable dude, and easy to work with. He explained everything to me in a way I could understand. Got my cleats positioned first, then seat height and lateral position, and we finished with the handle bar and hood position. I shot up to Prospect Park for a few laps when we were done and the ride was night and day different. I felt so locked in and comfortable! Pete really knows what he is doing, and very quickly got me more comfortable than I ever would have by myself. There was no pressure to buy anything either. Highly recommend this service.”
“Love this bike store! Our whole family rides and we have bought 6 bikes from them over many years.The staff is knowledgable, friendly and never tries to up-sell me things I don't need. We have continued to use them for all our repairs and up keep and love them! Bike mechanics are unsung heroes and this team is the best of the best!”
“They spent time up front really figuring out what was going on with my road bike instead of just jumping straight into a fix, which I appreciated. Once they diagnosed the issue, they got the new part installed and had everything running smoothly again. They were also great about keeping me in the loop with updates along the way, so I always knew what was happening. Overall, really solid service and easy to work with.
I've been to a few shops in the area and this is by far the best.”
“Ilya and Kasia have been super helpful in getting my bike fit properly and helping me keep it maintained in top notch fashion. The shop rides are also great, a really friendly group that I enjoy riding with weekly whilst it’s warm enough around prospect park.”
“While they do have great products and generally at a very accessible price/entry point, I have personally seen unacceptable behavior towards minorities and or marginalized communities.
I recommend asking another staff member besides the man who usually mans the front counter. Or don't be afraid to support other local businesses where people are treated fairly and with warmth regardless of how you look.
Again great product but a shame that there are businesses like this in Brooklyn, New York.”
“I did extensive research on the bike I wanted to buy. I was surprised to find out everything the gentleman at the shop told me was accurate to my research. They know their stuff. I walked out with a great bike. I got proper guidance, a well explained tutorial on the functions, and great energy all around from each person working there.
Definitely go here for your next bike.
Special shout-out to Antonio who's the man.”
“Went there to change my brake and rotor, and the service was excellent. Ismael and his coworker can answer any questions you might have. They are very honest, friendly staff and passionate about bikes too. Thank you for your help guys.”
“I had a wonderful experience with Greenpath. My scooter needed new front tire. They performed the task in 2 days and was ready to picked up. Friendly staff. I would highly recommend Greenpath.”
9:30AM - 6PM
252 Broadway, Elmwood Park
Bicycle Shops
“Not often you come across mechanic or repairmen who have this much honesty, these people are absolutely amazing. Very reasonable prices as well. I highly recommend you give them a try. The fact that I’m going out of my way to write this review on my own accord should tell you how much impact they left on me. Great place, great prices, and great people!”
“They got me back on the road when my sealant dried up and my rear tire flatted out, luckily half mile from them. They sold me a new sealant bottle and hooked me up with the tools to add it.”
“Ordered the Bruzer on sale over Christmas. Couldn’t be happier. Just wanted a simple easy to use commuter that I can ride with flats on it. The pinion is way smoother than my Rohloff hub in my old bike was that I had and this bike feels way lighter and better balanced.
I added some new Surly bars, my Brooks saddle, some Ergon grips, and my bags. I also added some tubeless tires. It’s such a nice quiet ride that is super fast and comfortable.”
“Great bike shop and an obvious favorite when riding 9W. Can’t say much for the actual shop experience but I always stop for food and coffee at the end of my ride time prior to heading back to the city.”
“(Translated by Google) They can go on to repair their electric scotters, the price is very affordable compared to other places, they have new very cheap electric scooters.(Original)Pueden pasar a reparar sus scotter eléctricos realmente el precio es muy accesible a comparación de otros locales tienen nuevos scooter eléctricos muy baratos”
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“I wish I could give this place 6 stars! George and his wife are amazing people, very knowledgeable, and extremely welcoming!
Every time I've needed any help with my bike post purchase, they've been there and are always quick to fix anything. I would highly recommend buying from here as their attitude and environment is very hard to beat!”