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“Service always good. Staff polite and courteous. Always willing to help customers look for specific items. I was unable to find a particular top and a sales associate offered to look on another floor for me. Yes the top was located. What made the service stand out is because I initially didn't ask for help. She noticed that I was looking for something.”
“I went to this location to get pots and other kitchen items. Russell, the associate in the kitchen department was super helpful and friendly. The pot set was heavy and he helped us to bring the items on a cart to our car and even helped us to place it inside the car.
Amazing customer service from Russell. We appreciated your help!”
9AM - 10PM
1800 NJ-23, Wayne
Womens Clothing
“Its the best store to buy stylish clothes and pants and shorts and more they also have great sephora cosmetic makeup ? and khols has good sales too . ???”
“I came in today looking for a nice cap and tshirt for my hike and Amy was amazing! She was so sweet and helpful, from shopping to checkout. Aries was also very friendly and nice :)”
“I had such an outstanding experience at the Express location at Willowbrook Mall. Every single employee I interacted with this past weekend was exceptionally helpful, attentive, and genuinely welcoming. It’s been a very long time since I’ve experienced this level of customer service in a retail store. The staff here went above and beyond to make shopping enjoyable and stress-free, and their professionalism and positive attitude truly stood out. This team should absolutely be considered role models for retail customer service everywhere. Huge compliments to everyone working there — you made a lasting impression!”
“Our photographer Jayla truly understood the assignment and was able to capture the exact poses/photos my siblings and I envisioned, as we all worked at the same movie theater at different times so we came in wearing our uniforms for a sibling photoshoot. She also came up with many more fun and dynamic poses for us to try that we would've never thought of. We were all extremely impressed by her guidance and the final photos and felt she truly went above and beyond as our photographer. The rest of the staff there was also incredibly friendly so highly recommend this location.”
10AM - 9PM
141 NJ-23, Wayne
Womens Clothing
“Can find some good deals on brand name stuff but the racks are chaos and you have to just dig through everything like you're at TJMaxx. Would be better if they just organized everything by size rather than by brand. Lingere section is pretty sad with barely anything left on it. Minus one star because the cash register girl forgot to take my tag off, the security alarm didn't go off and I got home realizing it's still there. Have to waste time to return to the store to get it taken it off.”
“I went back to school shopping with my nieces on Labor Day… I was so overwhelmed with all the people there and every store was just a mess ! It wasn’t until we walked into Aeropostale and met Stacey ! She was absolutely an angel sent. She helped us with styles, finding sizes and just a happy and amazing person. In today’s generation there’s not many like her.”
“Looking for toddler girls stuff, limited, but variety for girls and boys are fair. Need more selection. Other stores suffer the same issue. I find more on line, BUT,I like the store experience. Staff is friendly and helpful. I enjoyed the 10% off gift cards I bought 2 so the receiptients can pick their own!”
“The workers were sooooo nice, Marison helped me out and another worker with purple hair who’s name I didn’t get unfortunately. This is my favorite boxlunch to go to because of the workers☺️”
“I recently visited Ann Taylor in search of a business casual outfit for an interview. Chantel greeted me warmly and was incredibly helpful in assisting me to find the perfect outfit for the occasion. Her professionalism and keen eye for style made the process smooth and enjoyable. I felt confident and looked wonderful in the outfit she helped me select. I highly recommend Chantel and the Ann Taylor team for their excellent customer service and attention to detail.”
“Bought many sweaters from this location. There are a wide selection of colors to choose from, more than enough to build a versatile wardrobe for any occasion. The sweaters I purchased were very comfortable and I wore them almost every day.I also bought some sweatpants, which were just as comfortable as the sweaters. Good prices all around, but the clothing is a bit bland. Great for minimalist styles, but if you want to pop out, I would recommend another store, like Uniqlo. The location is unfortunate as it is in what appears to be the least popular wing of Willowbrook Mall, especially since the Sears closed. Still, it's a nice, albeit hidden, place to shop for sweaters and sweats.”
“I went to the Victoria's secret in Wayne (Willowbrook mall) and I was looking for a nude strapless bra for my vacation. I am so grateful for Lindsay's help. She is so kind, patient, and knowledgeable regarding bra sizes/fits. I hope Lindsay gets a raise because it is well deserved. She is phenomenal!!!”
“My go-to store for everything classy, casual, and formal but with great comfort. The clothes are beyond comfortable they are versatile. Lightweight and compact jackets for everyday wear are my favorite. The best part is you can literally wear and store the jackets in the pouch they have included. Their women clothing is beyond comfortable. Layerable and sleek is my favorite. If you have not shopped here, you do NOT know what you are missing.”
“I went to Abercrombie to find an outfit for a night out. Carolina was incredibly kind and noticed I needed help. She picked out a number of jeans for me and tops to go with it. I tried things on for about a half hour while she kept bringing new sizes/styles. She really went out of her way to help me and I appreciated it so much.”
“Good store but seems very limited on male clothing. Prices were a little expensive for me but fair compared to others stores in the same category. Will definitely be back and get that sweater I saw. A+”
“Amazing service, amazing bras, and amazing sales! The employees are so sweet, and the store is absolutely adorable, I would buy everything in the store if I could! Would strongly recommend getting your bras here. They also do sizing!”
“Khadija is great sales rep, i came in very confused looking for a dress for my sister, i showed her a picture and she went beyond and gave me a good set she was extremely nice and she showed a bunch of options, i didn’t know my self i asked for her opinion so she picked one out i gave it to my sister as a gift and she really loved it, i highly recommend this place always ask for Khadija”
“This Athleta is DEFINITELY one of the better ones. ALL of the staff is knowledgeable, sincere and enthusiastic about their products. I went back to get help ( yes get help lol!) With two bras I previously bought and was met with smiles and assistance. I ended up buying another item. Positive vibes all around!”
10AM - 8PM
173 NJ-23, Wayne
Womens Clothing
“Very clean store with a nice array of men's and women's clothing. I recently bought two pairs of shorts here. One was only 19.95 and I got $10 off my second pair on my return visit because I gave them my email during checkout.
The employees were very friendly and approachable. Overall a great experience shopping here. .”
“Upon our recent visit to this location we were very pleasantly surprised to have every associate greet us as we walked through the store!I would also like to add that the greetings that were given to us were polite and freely given. We felt a genuine welcome as we passed through the store by the associates making us more interested in browsing the store.Even though this time we didn't purchase anything We will be back as these are the type of employees of which a company can be proud.#BananaRepublic #customerservice #wayne #Willowbrook”
“I always go to JCPenny salon. My stylist Belkis is very professional and always so very nice and outgoing. I always recommend JCPenny salon to all my family and friends. I even bring my son to them. Keep up the great work JCPenny!”
“My daughter had super long legs and a tiny waist, making it almost impossible to find jeans to fit right. There were 2 employees that went above and beyond helpful. They called into the warehouse and searched the entire store for her size. Even though we left empty-handed this was the most helpful, professional store.”
“Loft at Willowbrook mall in Wayne, NJ is my favorite store. The manager Simone Acevedo is always wonderful and extremely helpful always making my shopping experience very pleasant. I have shopped at other locations but the service I get at Loft Willowbrook and specially from Simone has always been superb.”
“Alex was super nice and helpful in answering my questions. All staff members dress really well and represent what the store has to offer. Great fitting rooms, I just wish there were more mirrors near the middle or front of the store, unless I just missed them.”
“Went into this location recently and was greeted when I walked in. Then I was greeted by the store manager Kristy who asked me if there was anything my daughter and I were looking for. My daughter is a little smaller side so not many things fit her but Kristy went above in beyond to recommend items to us. She then started a fitting room for us and handed us over to the fitting room associated who also was a tremendous help. We will definitely be back! Not sure what the other reviews are about the customer service was GREAT!”
“I had a wonderful experience here. The cashier / customer service rep Janeiris really went above and beyond for us searching for a pair of new balances. She would not give up until she found them and was so happy and willing to help the entire time. She deserves a raise for the way she came through for us. Thank you so much!!!! It was our first time here and we would definitely return. All the other young ladies were nice as well too. Overall a very positive experience. THANK YOU JANIERIS!!!! 🤍”
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“Hot Topic is one of those rare stores where everyone seems to find something they love—whether you’re a preteen discovering your style, a teenager deep into fandoms, or even an adult who still loves band tees and quirky accessories. I’ve always appreciated how welcoming the vibe is, no matter your age. The staff are friendly and never make you feel out of place, and the music gives the whole place an energetic, fun atmosphere.
Their selection really is impressive: from pop culture merch and anime collectibles to alternative fashion and cool jewelry, there’s something for every taste. I’ve seen parents shopping with their kids, teens picking out concert shirts, and adults hunting for nostalgia pieces all at the same time. Hot Topic makes it easy for everyone to express themselves, and honestly, that’s what keeps me coming back. It’s a one-stop shop for anyone who loves a little edge and a lot of personality in their shopping experience.
Angela P”