Metro by T-Mobile at 1965 Cerrillos Rd offers a wide range of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff, with several reviews highlighting excellent customer service from team members who answer questions and resolve issues efficiently. One employee, in particular, was praised for going above and beyond, providing great service and even assisting with a phone upgrade shortly after the initial visit. However, some customers have experienced inconsistencies between store staff and teleworking representatives, leading to confusion and wasted time. Despite this, the store is known for offering more than expected at a good price, with customers feeling satisfied with their purchases and support. Overall, the store is recognized for its helpful staff and quality service, making it a popular choice for prepaid phone plans and devices.
I went to Metro PCS on Cerrillos Rd Ashley helped me with issues also sold me a phone very helpful patient knowledgeable on the phones excellent customer service. I will recommend to others.
June 2026
First time I've had a good experience at any Metro PCS in years! Usually I enter and leave with the same problem. Thank you Ashley for all your help! Providing a solution is what Great Customer service is all about!
June 2026
Ashley was fast and amazing very knowledgeable thank u ashley
