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“Waite Toyota was great to deal with! My husband bought a truck from them and 5 days later I bought a Jeep from them. The experience was easy and they were straight forward with us. Working with Tyler C felt like we were working with a friend, he went above and beyond to get us both what we wanted.”
“Came in with urgent meet to get tires checked. I am driving from Canada to NC and mavis team helped me get back on the road. Polite and friendly service. No attempts to upsell on anything besides what I needed. Thank you!”
“I had a flat tire on my 07 Buick Lacrosse CXL and they got it in as soon as possible and it was fixed the next day and the price was better than expected. South Jeff Auto hasn’t failed me yet. I highly recommend them to anyone and often do.”
“Absolutely fantastic customer Service. Would recommend to any of my family and friends. Terry and everyone are honest and genuine. Went above and beyond to help me and my family.”
“10/10 would recommend Kenneth granger was a big help ! He talked us through the whole process and even answered all are questions ! He was very respectful and helpful”
“Literally the most honest shop I've ever been to. Quick work, best quality... couldn't recommend more. Sometimes too busy but that's a good thing.”
“After recently moving to the area my neighbor recommended the shop and I could not be happier with the service. They were friendly, informative and more than reasonably priced. After being given my vehicles diagnosis there was no attempt to upsell any other services and the work was done quickly. I intend to utilize them whenever needed.”
“Can I say enough good things about my experience they worked with me on a long list of very pricey repairs when I thought I would never be able to drive my car again and now drives like a dream.”
“This garage was a good representation for a specialized service provider of automotives in aspects that was on point for being professional with well maintained conduct of respectful and demonstrate knowledge in straightforward and honest throughout every step required.”
“We went to 2 other dealerships and no one else could help find what we were looking for, Marc @ wallys did and he was so thorough explaining all features in my car. I've bought cars before at other dealers and they just throw keys at you so I was happy he wasn't like that and was thorough! So thank you very much!”
“These guys knew how to help me in a jam. They'll most definitely get my business again. Ernie and Josh are some of the friendliest faces I know in the mechanic world. They got me in and out with no complaints. Yes, they seem a touch expensive, but with that comes with some of the most experienced mechanics in the field. Hope to do business with them.”
“I am a company driver I come here to get work done on my truck the staff are very professional and friendly and they kept me informed about everything they were doing to my truck I highly recommend this garage if you are in the Watertown area come here to get your work done you will be satisfied with the work they do.”
“Coty is helpful and great. He was able to locate a vehicle from a different area and have it ready for me within 48 hours. Highly recommend conducting business with Coty.”
“Service here by Elijah and Sean has been amazing, they were very helpful and were able to answer all my questions. They were able to get my vehicle in and out quickly with no issues. I would highly recommend going to this place”
“Well let’s start here, if I could give “6” stars I definitely would. Paul & his team understood the assignment & got straight to work. Clear concise communication & ensures the customer is in the know throughout the process. No run around, direct problem solving. Anyone in need of car maintenance/ care at or around the Fort Drum area this is the place for sure. Highly recommend this location for your car needs.”
“Had a flat tire on the side of I 81south, had AAA, towed my vehicle in, gave me a good price on a used tire, did not give me any grief like other mechanics do. Awesome job!”
“I saw this shop had 5 star rating all the way around and man I see why. What the people are saying on these reviews is true! I called them on a Friday to get an estimate for front brakes, rotors and an oil change. I dropped off my vehicle Sunday night and by Monday afternoon was ready to go! They noticed the front crankshaft seal was bad and it needed replacement. Scott called me to let me know to see if that was something I wanted to take care of as well. Which I really appreciate it so much. Most shops see if there's some else wrong with your vehicle and they fix it without telling you first. They are honest, efficient, work in a timely manner and the pricing is affordable. Definitely will send everyone I know that needs work on their vehicle their way! I am absolute impressed with their work! I could give them a 10 star rating! This is the only auto shop I will be coming to from now on”
“We'd give 10 if we could. After our (former) 2021 Prius Prime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly).After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday.Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us.I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.”
“It was a pleasure doing business with Davidson Nissan of Watertown. From start to finish it was a smooth process. Plus, everyone was friendly and pleasant which made the experience a 10/10! Shout out to Shyla! Go see her for your next vehicle!”
“I will definitely be coming here for all of my auto needs they are very helpful and honest. Pricing is some of the best in town for repairs. A+++++ service!!!! Thank you!”
“Matt is so nice and super helpful he asked me a lot of questions and made sure to let me know what i needed help on seeing the vehicle and the owner was so awesome he really helped me out and is very straightforward the prices are very good in my opinion if you ever need your car checked out come here 10/10 also they offer coffee ,tea and hot cocoa good to drink while your waiting for your car to get fixed?”
“yeah this guy did a fantastic job I think I already posted about this guy was phenomenal all they needed was a plug in my tire I was in and out of there in 7 minutes definitely going to bring business back to him great job Watertown main Auto”
“Called to get my front brakes done and they were able to get me in the next day, did amazing work and did it fast! 10/10 will be going here in the future. Great pricing as well!”
“I bought a car a few months ago and I must say Miss Roberts took extremely good care of me. She was very friendly and was extremely transparent! So if u need something used, reliable and in great condition under the hood as well the body, i suggest u give them a call. I have not had a single issue since date of purchase. Family owned and they treat u as such.”
“Was across the border shopping and I ended up with a piece of plastic dragging under my car. Gave them a call and asked if they could look at it. They said no problem just might be a bit of a wait as some techs are on lunch. Waited about half hour and headed over. I was in and out in no time! Fabulous customer service, very friendly and fixed my issue at no charge! Thank you Midas!”
“It all depends on who you get to work with honestly.
I had my car repaired here in March of this year, and immediately after getting it back I was having issues with my keys not working.
When I originally called I was told that it was not related to the repair; but they would look into it and call me back. I never received a call back, and even when I called following this, still never got a response.
Nine months went by, and I finally got a response from them but this was following me driving the hour and a half and showing up to find out what was going on.
Today I come for my appointment, and the lady that comes out tells me that they’re still going to look at it, but again the issue was NOT related to the repair, there just wasn’t any way. She claimed that the issue was existent prior to me dropping off the car, but seeing as the car was four months old, that was not the case. To which I responded with “well it happened only after I came to pick up my car, it was fine before dropping it off”, to which she became abrasive and insisted that it wasn’t on them but she’ll take a look after trying to say that she wasn’t informed of any of this (which I had never spoken to this woman, so why on earth would a lack of communication within the company be on the customer?). This woman took my keys and went outside for all of two minutes THEN walked back through the lobby without acknowledging my existence and very loudly (for everyone in the lobby to hear) slamming me into the ground and saying nasty things about me to someone on the phone until she was in the back room. (Again after waiting for NINE MONTHS for even a response).
Some time goes by, and the manager Josh comes out to talk to me. Josh then took multiple hours out of his day to figure out the issue and repair it without a single complaint.
And before you ask…yes the door/key issue was 100% related to the original repair.
If I had not seen Josh today and he had not figured out the issue, I would’ve not been able to write a negative enough review…from poor customer service to very blatant and, in my opinion, disgusting treatment from someone who should’ve wanted to help a customer.
I get it, some people are rotten and probably make the customer service industry MISERABLE (I do understand-I worked retail, as a vet tech, and now I work with children as a nurse), but that was completely uncalled for and very disrespectful.
I’m glad Josh could get it turned around though!”
“If I could give this place 10 stars I would..to me 5 is not enough. Shawn has the best customer service me and my husband witnessed since we moved here from Maryland. We were having car problems and needed a rental to get us through the weeks so my husband and I can get to work till our car was finished. He understood our troubles and helped us and worked with us so we wouldn’t be stuck between a rock in a hard place. He was very informative about Watertown and where to go or what we needed to do in order for us to get our ducks in a row. Like I said we just moved here and knew nothing about anything. But Shawn helped us every step of the way. Very nice and caring person. Since we moved down here Shawn is the only person we trust and not take advantage of the fact we were not from here. And for that we are forever and truly Grateful for his excellent hospitality and excellent customer service. Thank you for everything.”
“My daughter bought her first car there and I can't remember the dealer's name was awesome to her. Did not sell her something she could not afford. I have been thinking of buying my next car from them.”
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“We were moving out of state when started having engine issues. No other shop was willing to help, these guys were professional and had empathy for the situation. Would recommend any time”