Hertz Car Rental - Albany - Albany International Airport (ALB)

Car Rental
Hours: Hertz Car Rental at Albany International Airport offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers often find the rental process easy and straightforward. Many reviews highlight friendly and helpful staff, with some describing interactions as very pleasant and welcoming, especially after late flights or during busy times. The staff is generally praised for their kindness, knowledge, and good advice, making the experience positive for most customers. However, some issues have been noted. Returning vehicles during construction can be a little unnerving due to limited staff contact and unclear directions. One customer experienced difficulty with a corrupted final receipt, and another faced problems with vehicle cleanliness and scratches on the car. A few reviews mention mechanical issues with vehicles and challenges in swapping cars when problems arise, especially when the same model is available on the lot. Reservation problems also occurred, with instances of cancellations or miscommunications about pick-up times and vehicle availability. One long-term Hertz Gold member was disappointed by a reservation system issue that led to unexpected charges and delays, despite the local team being friendly and accommodating. Overall, Hertz at Albany International Airport provides a generally positive rental experience with friendly staff and a variety of vehicle options, though some customers have faced logistical and technical challenges.

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