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12 - 1AM 5:30AM - 1AM
737 Albany Shaker Road, Loudonville
Car Rental
“Needed a vehicle last-minute and they accommodated me with no reservation. Prices were reasonable and competitive, and the staff was friendly and efficient. Great experience.”
“looking for a Toyota, I would recommend talking to Kelly Pagano, he was very pleasant to deal with. He was not assertive, and I felt that he negotiated a very fair and competitive price. It’s the first time in a long time I walked away from a dealership feeling like I got an exceptional deal.”
“The staff at this location are super friendly and attentive. Great customer service. This location is definitely one of my favorite in the area. I always recommend!!!”
“Kelly Pagano took care of me as I purchased my very first car. He is professional, well-informed, confident and caring. These things matter to a first-time buyer, at any age! Congratulations, LIA, on providing your customers with prime service through knowledgeable and patient sales people like Kelly!”
“The link in my email expired so I’m leaving my review here. On July 3rd I reserved a a car at the Colonie location through a third party app. When we arrived there we were informed they didn’t have any cars available. But Drew the assistant manager went out of his way to help us find another location. In the process of getting us set up at the Latham location her had a cancellation and got us in a vehicle hassle free. Our vehicle was in the shop and it wasn’t ready when we needed to bring the car back. So I called Drew and he extended our rental with no problems. We will contact Drew at the Colonie location before we go through a 3rd party app when we need to rent a car again. Thank you Drew for the outstanding customer service.”
“Booked through Costco travel for a good price. I filled out the form to provide my flight info since Alamo told me they would stay open late if my arrival was late due to a delayed flight...great peace of mind although we made it before closing. Easy walk to cars in garage right across from baggage claim. Staff were friendly and efficient. They did not try to sell me options that I didn't want. They even gave me an adapter for my phone to connect for GPS, and made sure I was able to connect and get guidance before I left the facility. Clean and very nice vehicle. Drop off was similarly quick and easy. Great price and rental experience.”
“Enterprise is the best car rental agency! From the pick up to the return! This year we’ve rented from Punta Gorda Airport, FLL Airport, Naples FL airport pulling road and Albany NY! Each location was easy to work with and super friendly and efficient workers!”
“Pick up and drop off were exceptionally smooth, taking a total of 10 minutes or less. Everyone at enterprise was warm and welcoming and happy to get us exactly what we needed. Vehicle was great, no issues at all. We will definitely rent from them again!”
“Very pleasant sales associates at Troy NY OFFICE. Not sure of the young ladies name, but she was very professional and helpful. Definitely recommend. My last two rentals here have been about $200 cheaper than Hertz”
“Such a seamless transaction for a truck rental to tow. The truck was like new, super clean. The staff was so professional. Answered all of my questions. Walked me through common questions regarding towing. Explained all charges I would expect to see with no surprise charges afterward. Excellent rental agency.”
“I had an outstanding experience with Enterprise Rent-A-Car, and I want to give a special thank you to Joe for providing exceptional customer service. From the moment I arrived, Joe was professional, friendly, and genuinely committed to making sure everything went smoothly.
He took the time to answer all of my questions, made the rental process quick and stress-free, and went above and beyond to ensure I had exactly what I needed. It’s rare to find someone who truly cares about the customer experience, and Joe exceeded my expectations in every way.
Joe is the definition of a star employee. His professionalism, positive attitude, and dedication to his customers set him apart. Employees like Joe are the reason customers keep coming back, and he represents Enterprise in the best possible way. If anyone deserves recognition for their hard work and commitment, it’s Joe. He has certainly earned it, and I hope Enterprise recognizes what an incredible asset he is to the company. In my opinion, he deserves a raise for consistently delivering the kind of service that leaves a lasting impression.
Enterprise is fortunate to have an employee like Joe. He was a pleasure to work with, easy to talk to, and made the entire experience enjoyable. Because of his outstanding service, I will definitely be returning to Enterprise for my future rental needs and will gladly recommend this location to friends and family.”
“Been on hold on the phone for 3.5 hours to get confirmation on an after hours drop off since I couldn't find the key drop box.
Update: Despite no contact, the drop off was processed. Service was friendly, but this is a satellite location, so don't expect great communication.”
“Looked on line for rentals and Buget was the cheapest. Vehicle was clean and exactly what I wanted for this trip. Will definitely rent from Budget at Colonie Center Mall.”
“A special shoutout to Mohammed at the front desk. We arrived late for our reservation and the SUV available was simply too big for our needs and hard to maneuver for our primary driver and as she pointed out a real gas-guzzler. He cheerfully and seamlessly found a workaround—undid and redid all the paperwork and wrangled a smaller and nimble SUV that delighted her. He was pleasant, kind and patient and we’re grateful for the help.”
“Usually my husband and I will rent cars from the Albany airport if we are planning on doing a little road trip that’s not as suitable for our own personal vehicles, which is a bit of a hassle in and of itself. We found that there was this location on Central Ave and will not go back! I pre-booked my rental & we got our car in less than 5 minutes…the rates were even better! We got a brand new car for our ride. The return process was super easy and staff was attentive…received my final bill in email in less than an hour! We will for sure be opting for this location instead from now on :)”
“Had a wonderful experience. The process was quick and easy, the staff were friendly, and the car was new, clean and comfortable. Would happily rent from them again!”
“This was a great place to rent from. My son had a baseball tournament down south and we rented a truck for a week and had no issues. They went above and beyond to make everything work well for us. Will rent from then again for sure.”
“The entire rental process was very smooth. Especially the drop of process. Jamal at the albany international airport was extremely pleasant and provided clear instructions for an efficient drop off and prevented me from missing my flight. Very friendly and informative. Outstanding customer service.”
“Rent a car for one day and the experience from beginning to end is amazing. Before renting I was actually a little bit frustrated after I saw the rate. But all my previous experience with Avis are brilliant so I decided to give it a try. The whole process is smooth except that you do have to wait as it is always a lot of people. The car is very nice, they upgrade the car from full size to minivan (not SUV what is worth to mention) when no car available by the time I pick up my car with no extra cost.
Something worth mentioning is that after returning the car, I found that I forgot something in the car the next day. Went back here and it only took me 20 minutes to get things back from the vehicle. The booth staff are so kind to help me check with his manager and other co-workers about my stuff while they are super busy. Everyone, customer service, returning staff all of them are so helpful. Manager Joe, you really are a fantastic leader and your team is amazing.
I think since the company is so popular, so it is always busy.”
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“Helpful employees at the gate and at pickup/drop off made our trip smooth as butter. Shout-out to the older gentleman at the desk for being very patient with me and my sister.”