The Ramada Plaza by Wyndham Albany offers a stay defined by its great location, attentive customer service, and good value. The staff is consistently described as genuinely welcoming, friendly, cordial, pleasant, and concerned about guest comfort, often providing first-rate service to resolve issues. The rooms are spacious and larger than others in the area for a comparable, moderate price. However, the property is very dated and in clear need of upgrades and renovations, which are acknowledged as an ongoing process. Guests note the hotel can feel lacking, with outdated bathrooms, old air conditioning units causing noise, worn furnishings like stained beds and loose sheets, and visible wear such as peeling wallpaper and water spots. Amenities are limited, with a complimentary continental breakfast available but issues like an inaccessible pool during renovations noted. While security with regular patrols is a plus, the outdoor areas are not the best kept. For those needing an adequate place to stay for the night who prioritize location and value over modern comfort, it checks the boxes, but expectations should be set for a property showing its age.
It's good for a cheap price. They care and that's important.
May 2026
It might be cheap but this doesn't justify the poor service and quality. It took 35 minutes to check us in, the guy serving breakfast was annoyed by every minor request. The rooms were disgusting (hair everywhere, trashcan full, weird spots, horrible smell...). The elevator seemed to be the only thing working if you ignore... read full comment
April 2026
507 room clean not shower cold don’t work light old bug bed! Wall broken door lock next room wi-fi lost connection don’t work camera hide! Fan cool 70F don’t work close
