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8:30AM - 6:30PM
923 Saw Mill River Road, Ardsley
Mailbox Centers
“With no exaggeration, this is by far the best UPS location in the NY area. Best staff, clean facilities, extremely organized, short wait times, extremely efficient.”
“I just had a lovely experience with Jake who was a tremendous help this morning.
He went out of his way to be patient and professional.
He's a great asset to your business.”
“The staff at this UPS Store are consistently helpful, professional, and a pleasure to be with.
I especially want to recognize one young man whose name I wish I knew. He stands out. He is knowledgeable, patient, resourceful, and has an impressive ability to understand what a customer needs and find the best way to help.
I have a traumatic brain injury, and as a result I can sometimes be slow processing information or forgetful. Even with a long line of customers waiting behind me, he has never once lost patience, rushed me, or made me feel lesser than anyone else. He simply gives me the time I need and helps me get things done. That kind of respect, kindness, and understanding means more than I can articulate.
There was a customer who came in while I was there, he must have had hundreds of pounds of items of ship. He came in with a dozen or more containers. You could tell he was on overwhelm and becoming frustrated.The young man defused the situation immediately- offering the man water! Just so smart, strategic and kind!
He has a natural ability to lead. If he is not already in management, he should be. I could easily see him overseeing multiple locations as a regional manager. UPS would be wise to recognize his talent and give him opportunities to advance.
A great staff and a very well-run store.”
8:30AM - 6:30PM
1333A North Avenue, New Rochelle
Mailbox Centers
“We ordered 2 “Big Heads” for our son‘s wedding of his cats. Quality and speed of delivery were exceptional. They survived several hours on the dance floor, the after party and are now decorating their apartment.
Highly recommend “big heads”to add one to an occasion!”
“I visit this location pretty often. The staff is always kind and helpful. I need to give a special shout out to staff member Drew Alexander.
I was there in the morning last week. There was at least 6 people ahead of me then eventually some behind me. He was alone in the store but maintained a great attitude. He directed some people to the kiosk for Amazon returns. He took care of everyone’s needs calmly and politely. Drew is a true asset to the team and his dedication to customer satisfaction deserves recognition!”
“The staff are ALWAYS very helpful & professional & same staff, maybe senior staff, but regular for years! Not a fast turnover at all? Which suggests to me doing something right & always kind in greetings & pleasantries! Very much appreciated in these stressful times!”
8:30AM - 6:30PM
177A E Main St, New Rochelle
Mailbox Centers
“All of the service reps at this location are courteous, helpful, patient, and prompt. They are always helpful when I’m trying to return a package. They never lose their temper when I’m trying to find my QR code! 😂 I go to this location all the time for whatever I need. Thank you all!!!”
“Without a doubt, the most friendly and helpful staff of any UPS store I've ever been in!! the team was not only helpful and knowledgeable, but they treated me with respect while also having some fun with the work! If I ever need to ship from the area again (I grew up in the area and was visiting family) I this will be my only stop. Thank you!!!”
“On this pass Wednesday I walked into this ups store and theses professionals work above and beyond. She looks like pink the singer . She was amazing . She was multitasking 3 things at once . Also acknowledges everyone that walks in the store . Her coworkers also amazing professionals even young gentleman that they were training was very polite . Thank you ups for hiring such great workers .”
8:30AM - 7:30PM
650 E Palisade Ave Ste 2, Englewood Cliffs
Mailbox Centers
“I had a great experience at this UPS location. Every staff member I interacted with was kind, patient, and genuinely helpful. They took the time to answer my questions and made sure everything was handled smoothly, even during a busy time. It’s clear they care about providing good service and making the process easy for customers. Really appreciate the positive attitude and professionalism—definitely one of the better experiences I’ve had shipping packages.”
“I’ve always had a good experiences at this location, which is my go to since it’s walking distance. I only wish the notary was there in the morning instead of 12 noon, but I don’t know the workload or if service is limited in that aspect. Overall a good place!”
8:30AM - 6:30PM
24 West Railroad Avenue, Tenafly
Mailbox Centers
“I’ve never lost a receipt in the past and needed it for work. I know some people have it reprinted all the time at stores, but wow, what a relief. Such a friendly and patient staff who actually addresses each customer with care!”
8:30AM - 7:30PM
185 W 231st St, Bronx
Mailbox Centers
“This store has amazing customer service! We needed to ship the contents of my daughter’s 1-bedroom apartment cross country and Bryan was helpful on the phone before I arrived —suggesting the best times to come and to ask for him when I got there. He really put me at ease. He was so very helpful when I arrived, and took great care in the processing of 27 boxes. He also brought me a chair and I plugged in my phone when it died. I highly recommend this location for shipping…Bryan and his team were so professional and kind. Side note: I learned the hard way that it doesn’t make sense to use the UPS at the Staples Store for a serious shipping project.”
“I had an absolutely amazing experience here, all thanks to Derek. My parents and I came in because we weren’t entirely sure how to return an Amazon package through UPS, and Derek went above and beyond in helping us. He was incredibly patient, calm, knowledgeable, and genuinely kind throughout the entire process. He took the time to explain everything clearly and made what could have been a confusing situation feel completely stress-free.
Outstanding customer service like this is rare, and it truly stood out. UPS is incredibly fortunate to have someone like Derek on their team. Without a doubt, this was the best customer service experience I’ve had at this store.”
“Such a neat, clean, fresh looking, cool on a hot day, friendly store. On a Sat morning, not much of a line, returned my Amazon package very easily and left. Highly recommend. ❤️”
“This store has been an essential part of my business for 7+ years now. They are very accommodating to my package pickup/drop off needs. Always treated like family when I walk through the door. Thank you and looking forward to many more years of business together.”
8:30AM - 4:30PM
822 Commerce Street, Thornwood
Mailbox Centers
“I am very happy with the service at this post office. The staff always greets me with a smile and quick service. I go there regularly to send out packages and have to say the one employee Ash is always very friendly and welcomes everyone with a smile and wishes everyone a great day as they leave. I will continue to bring all my mail and packages to this location just based on the customer service alone”
8:30AM - 6:30PM
246 B Livingston Street, Northvale
Mailbox Centers
“I’m confused by the bad reviews. I go there all the time, have for years now, and everyone is always kind, not just to me, but to every other customer while I have been there. Even when I have made mistakes with my Amazon returns, they have always been gracious about explaining things to me. Every UPS store I have ever been to charges for packing something for you if it’s not “no box no label.” The woman who works there helped me with color prints for my classroom, and when they didn’t come out right because I had sent them in the wrong format, she happily reprinted them free of charge. Maybe the poor reviews are from people who don’t like that the workers wear masks? Or they don’t like ever being told no, even if it’s done politely? Or there’s another reason, which I suspect but won’t post here? Whatever your issue, I simply don’t believe that these nice people were rude like some of the stories here say.”
“It’s very important extremely likely number 10. They’re very good store efficient professional, friendly. And location is very convenient. What else I could say besides they’re doing everything correct.”
9AM - 6:30PM
463 Livingston St, Norwood
Mailbox Centers
“I was surprised to see mostly negative reviews, as my experience with their services has been positive. I've sent international packages through them, and the pricing has always been reasonable. The owner has consistently been efficient in preparing shipments, including packaging and boxing, making the entire process fast and seamless. My packages have also arrived on time without any issues.
I noticed that Korean appears to be his primary language, so I wonder if language barriers may have contributed to some reviewers perceiving him as unfriendly or even rude. Aside from that, I've found the overall quality of service to be reliable and satisfactory, and I would recommend them based on my experiences.”
8:30AM - 6:30PM
81 Pondfield Road, Bronxville
Mailbox Centers
“Kivvy was absolutely amazing. I had a great experience with her. Needed help in terms of mail forwarding and holding. Her response was very thoughtful, patience, kind. I'm not sure if I spelled her name correctly, however sounded like that spelling. Staff was great for me”
“I have been had my P.O. Box with them for a year now and my mail and packages are always delivered properly. The ladies at the counter are very pleasant as well.”
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“They don’t deserve poor reviews. My experience has been good. In and out quickly. No nonsense service. It’s great to have convenience of dropping off returns”