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“This afternoon I had stopped in to get some pretty complicated stuff done to my account to be short- I dealt with JOSEPH P and I wish I was allowed to leave more stars as a review for him.
I had another ATT store mess up my entire account a few days ago, and Joseph took the time to fully understand my requests before promising anything or starting anything. He went through the process with me 10 times over to make sure he was doing his absolute best job to do what I needed. I needed to swap my phone numbers and one was a E Sim and one was physical Sim, and then upgrade one of my devices to a new phone, and delete a line- Joseph explained he has only been there 6 MONTHS and fairly new still, but I fully trusted him! Joseph is the type of guy that not only has understanding and patience for his customers!
There was a moment we thought what i wanted to do wouldn't work- but Joseph remained calm the entire time (knowing I had a real bad experience a few days prior) and he full resolved everything I needed.
If I can help it I would honestly try to work with Joseph again someday if I needed anything more- I have really bad anxiety doing these types of upgrades and just things in general (I'll cry at a job interview) but Joseph genuinely made the whole experience so smooth and easy and honestly fun. My 8 year old son was with me as well and Joseph just went out of his way to make today super easy for me. If there was a way to push Joseph for a raise or promotion or something I truly feel that's a good idea.
Especially for him being fairly new and all alone on a Sunday afternoon- i would cry if someone like ME walked into my job on a Sunday lol, Joseph was SO great.”
“Dylan is the best there is! He will absolutely make sure to get you the best deal there is and help you in anyway that you need! He is definitely who you need to go see for you next phone!”
“Worked on a project with this business and the store manager Paula was an absolute gem to work with. She did everything in her power to make the project go as smooth as possible. Couldn’t ask for a better person to work with.”
“Experienced an online problem with my account that was very frustrating, and decided to go into the Clay store, in person, to see if they could help. The Manager, Ashley, was extremely knowledgeable, very direct, and was able to not only answer all my questions, but relieve the frustration I experienced online.
Would highly recommend this AT&T store location for anyone experiencing problems with their phone or account! So much easier talking with someone in person, especially dealing with a professional who has such an extensive knowledge of how things work as Ashley clearly does.”
“Just went in for a phone cleaning and they were able to get me out in 5 minutes. Very respectful people and will tell other to use this place when phones, consoles, drones or anything needs to be fixed. My phone had a lot of blockage and they got it out no issue with no damage to the phone. 5/5”
“The representative I had (Matt) was extremely knowledgeable and patient with me when I asked questions, explaining everything thoroughly. I had a very old phone and worked diligently to get everything transferred to the new phone. He explained my costs and how I would be billed every month. I’m very happy with my purchase.”
“Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!”
“Had a project to work on with this store and the store manager Paula couldn’t have been sweeter and more helpful. An absolute pleasure to work with, she seems to truly care deeply about her store and how things operate in there, you don’t see that too often anymore. Thank you so much for all your help Paula.”
9AM - 8:30PM
120 Township Blvd, Camillus
Mobile Phones
“After a useless visit to the T mobile on W. Genesee Street and a rude manager unwilling to assist me with my concern, I went to the one in Costcos and the young man was very helpful”
“Very nice place and good customer service. The store manager Michael ensures you are leaving feeling satisfied. He always be telling us about the deals they have. Great place to shop for phones, tablet, etc.”
10AM - 8PM
4105 W Genesee St Space 2, Syracuse
Mobile Phones
“I am so happy I called this T-Mobile and got helped by Sarah. She is attentive, fast and knowledgeable. I was in and out of the store in about 90 minutes.(Very fast time compared to the 4 hours I spent at a previous t-mobile that day and got nothing accomplished)Sarah made sure everything got transferred over. Made sure my phone was set up accurately. Even gave me suggestions for thing I can do later on with my plan. She broke down all of the benefits of my plan and answered every question I had. AJ was very helpful as well.If you need something done right, go to this T-mobile.I was a former sprint customer so they help them as well.Highly recommend.”
10AM - 5PM
3850 NY-31, Liverpool
Mobile Phones
“Erin is AMAMMMMAZING! Give her a raise & new title to Store manager. She is everything a company needs! Thank you sooo much and for being very patient with me. Love my new watch!”
“Roland where above and beyond attempting to fix a service issue on my phone where the online service agent failed.. This type of customer service prevented me from taking my business to a different service provider”
10AM - 8PM
3837 NY-31, Liverpool
Mobile Phones
“I stopped in Monday July 13th at 5pm and was greeted by Andrew when I walked in. He helped me switch from T-mobile to Spectrum mobile with great efficiency and expertise. I appreciated his energy, excellent manners and overall customer service. Great job Andrew.”
10AM - 7PM
3881 NY-31, Liverpool
Mobile Phones
“The staff here go above and beyond. They are professional, pleasant to deal with, and highly capable.
I've used them for routine phone maintenance, extraordinary phone maintenance, Internet, upgrades, and accessories.
All delivered flawlessly.”
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“Was looking to upgrade our 2 phones from Galary S23 Ultra to Galary S26 Ultra. Went to Baldwinsville NY store Brian and Paul were very helpful the found the best Monthly payments and transfered our information to the new phones and fixed our car with the new phones. They also helped other people while we were waiting for our old phones to transfer to new phones. They are vary pleasant.”