Ken Barrett Chevrolet Cadillac Service in Batavia, NY, is known for providing reliable and quality vehicle care. Customers appreciate the friendly and honest sales staff, who are knowledgeable and accommodating, making vehicle purchases a positive experience. The dealership offers prompt responses when showing interest in vehicles and helpful guidance when purchasing accessories like key fobs. Their service department is highly praised for handling repairs efficiently, whether it’s oil changes, tire rotations, brake repairs, or more significant body work. The body shop is considered the best around, with reports of excellent paint matching and accommodating service. The team uses high-quality parts and fluids to ensure vehicles are well-maintained. Customers also value the convenience of scheduling appointments online or by phone, and some mention that loaner cars and shuttle services are available, making visits easier. Overall, Ken Barrett Chevrolet Cadillac Service is committed to providing excellent customer service and professional vehicle maintenance.
Meghan greeted me with a smile as always and took care of my issue promtly.
September 2025
Service was scheduled at a convenient time and completed in a timely manner on my arrival for the appointment.
August 2025
Service was good. Very friendly staff. A real TV in waiting area with coffee. But I did not like being told I needed a wiper blade that I had just purchased and being charged 5 dollars to install it. That takes about 3 minutes. And most parts stores fo it free of charge. Otherwise, much better than Bob Johnson, so I will... read full comment
