The United States Postal Service (USPS) at 1369 Broadway provides essential mail and package delivery services to millions of addresses across the country. This location is recognized for its commitment to secure and reliable service, including walk-in passport services. Customers have reported positive experiences, noting the polite and helpful staff, particularly praising a fast and professional postal agent. Many reviews highlight the efficiency of the service, with some customers able to complete their transactions in under ten minutes, even during busy periods. However, there are mentions of occasional long lines and slow service when fewer clerks are available. Despite some frustrations with limited resources, like the temporary unavailability of money orders, customers appreciate the improved atmosphere and friendly staff compared to past experiences. The cleanliness and organization of the post office are also noted positively, although some customers suggest improvements in the surrounding neighborhood. Overall, the USPS at this location is viewed favorably, especially for its excellent customer support, which has helped resolve issues promptly and effectively.
Horrible service, very slow and the people working at the windows are super rude to customers. Waited 40 minutes on line
August 2025
Worst post office in Brooklyn. Service in office is terrible (slow and uncaring) and package delivery is never done well (either misdelivered or left at post office). There’s no excuse for this continued poor service
August 2025
Poor service. Lost 1 whole hour with representatives that leave the desk and never return.
