The United States Postal Service location at 1288 Coney Island Ave provides secure, reliable, and affordable mail and package delivery. It offers walk-in passport services. Reviews indicate the staff generally handle a difficult job with patience, respect, and professionalism, often working efficiently under tough conditions. Customers report good experiences with passport applications, noting the process can take under ten minutes with prepared paperwork, and praise staff for being helpful and polite. Package handling is also commended, with items, including live plants, arriving safely nationwide. Customer service is consistent in resolving delivery issues. However, the physical location is often described as a mess, with broken equipment, grime, and long lines. While most staff are praised, some customers note a need for more patience at the counter. Overall, the staff receives significant appreciation for their service despite the challenging work environment and lack of support.
I have never had such a poor experience at a post office. Do not go for fingerprinting. There is no one there to help you …
April 2026
Customer service is always terrible at this 11230 location. However, this time the CSR whom I have never seen before had his game face on and was nice, polite, courteous and helpful. You could tell he was having a bad day. Probably because he was the only one doing their job that day.
March 2026
They are very rude…. They don’t know how to speak nicely Specially Mr.cule like that I forgot his name He maybe Chinese
