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“Excellent interactions. Web sign up was easy, but when I got to space it was not what I had in mind. Spoke to Henry, he switched me to a space that was what I wanted. Hard to find good customer service in this day and age, really appreciated his efforts.”
“Excellent location. A lot of space. Parking is convenient. You have to come as indicated in the schedule. The staff are friendly and helpful, working very quickly. Thank you”
“I needed a van on very short notice for a work trip, and Keith made it happen. He was responsive, knowledgeable, and clearly invested in getting me taken care of.
He stayed well past closing to wait for my arrival, and he made exceptional accommodations for the van return so I wasn't stressed about timing. That kind of flexibility is rare, and it made a stressful situation easy.
Keith is the reason I'll come back to Enterprise Truck Rental for future business needs. I'd recommend him to anyone, especially if you're in a pinch. Thank you, Keith!”
“Got the truck I ordered. It was clean and pristine. Ended up keeping it another day which was easy to take care of online.
Be aware of the mileage they give you, I ordered 60 miles at $1.09 a mile then found out they gave me 60 miles with the reservation. I drove 43 miles and was never given anything back or credit for the unused miles.
Not a big deal to me but definitely worth watching for in the future.”
“Huge shout out to Roderick for helping make my day (week actually) a little brighter.He extended me a huge act of kindness. The kindness that reminded me there are still caring people in this world! Kudos to Penske as well....great company to deal with. So glad I canceled my U Haul truck and switched to Penske.”
“The team at the Bailey Budget were amazing with our rental. The rental process was easy and when we had a small engine issue on our trip to Canada, the team really went above and beyond. Steve and team organized a tow to cross back into the US and had 4 of their staff meet us on a Sunday at the building to personally help load our stuff from the old truck to the new one. That type of quick pivoting and help was greatly appreciated and I would recommend the team there without a doubt.”
“The super professional gentleman who owns the location (Mo possibly?) was absolutely fantastic! Was able to get me checked in and off within a reasonable time. I will state that this location is in the city so if I had anything larger than the 10' truck I had it made have been difficult to get it into the available lot. Although it wasn't his responsibility the owner was super helpful about getting the care trailer connected to my truck; Thank you so much! His store was well stocked & very clean and I wish I hadn't of eaten earlier so I could've tried some of their fresh food. Thank you again.”
“Everything was well maintained, gas mileage was reasonable, and the return of the vehicle was a easy dropoff, no waiting. They also let you sit inside until your ride arrives. Customer service was excellent. Thanks”
5AM - 10:30PM
1477 Main St, Buffalo
Truck Rentals
“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”
“Guy working by himself with a line that had between 6 and 10 customers at a time did a remarkable job getting people in and out and into their rental. This guy should be commended for doing his job with poise and accuracy , not once did he get flustered. Uhaul owes it to this guy to somehow be compensated for his work. He did his job the way he was taught and but even went beyond. Job well done”
“I cannot thank Frank enough for calling us to confirm our reservations, he saved the day because we were actually at the wrong location with 30 minutes left before they closed. They waited to make sure that we got here and was able to get our transit van for us and our 10 passengers as we traveled from Florida. he saved the day and I praise him. Thank you so much. That’s great customer service.”
“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”
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“Thank you David’s Star Automotive!!!
Starter failed on our 2009 Nissan Armada while on vacation. It was replaced the same day! If you know where the starter is in this vehicle, you know that’s worth a 5 star review by itself!
David’s Star Automotive accurately and clearly quoted costs and there were no surprises. Payment options and warranties were clearly presented with no pressure! I highly recommend their services, and I would trust them with my vehicle repairs and maintenance.
Before the starter failed, I had noted one of my tires was a little low on air pressure. After picking up the vehicle, I stopped to put air in that tire but it was full! When I thanked the owner, he explained that was standard practice for them!
After we got home from vacation, we received a thank you card for choosing their service which includes a 10% off labor coupon!
Highly recommend.
Would refer to a friend.
If I could do it over, I would gladly send it again.
Very professional
Very respectful
Very helpful”