Hardware Stores in Cheektowaga, NY

“Show the prices may be a little higher than home Depot but I'll say this, when home Depot is a ghost town, if I'm walking around looking for something someone always comes to help me at Value”

“Ryan was a great help getting me my supplies and answering questions. You must be an hvac business, you can't walk in off the street and make purchases. This is a store for professionals, in the business.”

“Great selection of hardwood and plywood. Wow. Staff are great as well. The Warehouse worker that helped me was very helpful and shown me a lot of different products i can use for other projects. Pricing is close to other places but they have products that others do not.100% recommend Richelieu.”

“Store is clean, well stocked, shelves are maintained regularly. Shelves are neat, clean, and misplaced products get returned to the correct area. Staff are friendly and courteous. They aren't always helpful unfortunately. Half of the staff I've questioned for help weren't familiar with the product in question and seemed at a loss on what to do next... Call a fellow employee over the radio and no response. Tried to use the scanning device to scan the bar code and it is supposed to give some details on the item.
Device was useless and slow. I ended up going to the website and getting the info myself while the employee was still anxious trying to get the info. 10 minutes with employee and no answers to my questions. The one answer I was given seemed to be wrong. Their info said over 30 items in store and on the shelf. Shelf location was empty and they checked stock in back and there was none. The website confirmed that store had zero on hand.
To be fair the employee did everything he knew to try to answer my question. None of the other employees tried to help him get the info (I was only customer in the store at the time). The hand held device was soooo sloooow to the point it was more aggravating than not having any device. Similar situations have occurred in the past. Essentially not all employees know the products they're selling. Annoying, but unfortunately not entirely unexpected.
Overall I would say my store experiences are mostly good and pleasant. Just don't ask a young employee a question and expect an acceptable answer. If you get one consider it a bonus. Either way you can walk away happy instead of frustrated and aggravated.
you get what you pay for. Not something I would use as a tradesman for work, but perfect for a one off project or occasion around the house projects.”

“Placed an order in February for some bulbs that I ended up not picking up. Assumed it would be cancelled and forgot about it. Got an email today saying thanks for picking it up, which I never did especially if I'm sitting at home. Manager was nice and refunded me but employees should verify stuff is picked up especially if they no longer have the item where it should be and actually cancel an order correctly.”