“Show the prices may be a little higher than home Depot but I'll say this, when home Depot is a ghost town, if I'm walking around looking for something someone always comes to help me at Value”
“For many years this company had been one of my first gotos for parts info and to source parts for my hvac company. Highly recommend them, their staff is very helpful no matter what comes up”
“Store is clean, well stocked, shelves are maintained regularly. Shelves are neat, clean, and misplaced products get returned to the correct area. Staff are friendly and courteous. They aren't always helpful unfortunately. Half of the staff I've questioned for help weren't familiar with the product in question and seemed at a loss on what to do next... Call a fellow employee over the radio and no response. Tried to use the scanning device to scan the bar code and it is supposed to give some details on the item. Device was useless and slow. I ended up going to the website and getting the info myself while the employee was still anxious trying to get the info. 10 minutes with employee and no answers to my questions. The one answer I was given seemed to be wrong. Their info said over 30 items in store and on the shelf. Shelf location was empty and they checked stock in back and there was none. The website confirmed that store had zero on hand. To be fair the employee did everything he knew to try to answer my question. None of the other employees tried to help him get the info (I was only customer in the store at the time). The hand held device was soooo sloooow to the point it was more aggravating than not having any device. Similar situations have occurred in the past. Essentially not all employees know the products they're selling. Annoying, but unfortunately not entirely unexpected. Overall I would say my store experiences are mostly good and pleasant. Just don't ask a young employee a question and expect an acceptable answer. If you get one consider it a bonus. Either way you can walk away happy instead of frustrated and aggravated. you get what you pay for. Not something I would use as a tradesman for work, but perfect for a one off project or occasion around the house projects.”
“Great selection of hardwood and plywood. Wow. Staff are great as well. The Warehouse worker that helped me was very helpful and shown me a lot of different products i can use for other projects. Pricing is close to other places but they have products that others do not.100% recommend Richelieu.”
“Placed an order in February for some bulbs that I ended up not picking up. Assumed it would be cancelled and forgot about it. Got an email today saying thanks for picking it up, which I never did especially if I'm sitting at home. Manager was nice and refunded me but employees should verify stuff is picked up especially if they no longer have the item where it should be and actually cancel an order correctly.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.