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“The store is huge and has beautiful furniture. The customer service is good but can do better. I went into the store to purchase a sofa and everything was ok at first. We waited for more than an hour and finally pay for the item. We were directed to a gentleman who weren’t that professional. Just cut us off widen we tried to ask a question. We were sold a larger sofa than we asked for , and had to canceled the whole transaction and do it over again to get the right size. The process took more than 2 hours and I was upset wasting so much time in a store that wasn’t busy or had many customers at the time.”
“Suki was extremely professional and provided invaluable assistance in helping us select the appropriate mattresses. She demonstrated a high level of responsibility by ensuring the quality and accuracy of our order, and he remained consistently responsive throughout the entire process.”
“I had a great experience at P.C. Richard & Son thanks to Raza. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right refrigerator for my needs rather than just making a sale.
He answered all of my questions, explained the different options clearly, and made the entire process smooth and stress-free. His professionalism, honesty, and excellent customer service really stood out.
If you’re shopping at P.C. Richard & Son, I highly recommend asking for Raza. He made this an outstanding experience, and I truly appreciate all of his help. Thank you, Raza!”
“I bought a new dishwasher at this location earlier this week and it was a very pleasant, stress-free experience. Anthony Chance is a great salesman and delivers terrific customer service. Thanks for everything!
Edit: I returned to the store yesterday to buy a new air conditioner, and Anderson was incredibly helpful. I really appreciated his help.”
“Your manager Nick was very helpful. He was very pleasant, answered all my questions and my shopping experience was easy and enjoyable. Excellent customer service!!”
“Uncle Charles is the best sales person!! he knows his stuff about the products. He is a fun time at Kiki with him in the store love him. He’s the best clone him if you can cause Charles is the man.”
“I had a very great experience with Samuel during my exchange process. He was able educate my partner and I on the different beds we needed based off the experience I was having with the current one. The process was quick and easy and I look forward to receiving my new mattress in the mail. Thank you so much.”
“George McIntyre was awesome! He helped me pick out a new dishwasher and made the whole process really easy. He was friendly, funny, and super knowledgeable.
He took the time to answer all of my questions, made sure I had the correct measurements, and helped me find a dishwasher with all the features I wanted. I never felt pressured, and he made sure I understood everything before making my decision.
Great customer service from start to finish. I’m so excited for my new dishwasher to be delivered! Thanks, George, for making what could have been a stressful purchase so much easier.”
“Sales was wonderful. Delivery I asked the gentleman to open the box on my new TV fireplace unit told me he couldn't do it. I also needed help just moving an old refrigerator to put the new one in that place and move them around. Told him I would take care of him. Told me he was too busy and left”
“Chris and Mike are great. Had a good experience, he explained to me all the details on the item I wanted. And did a great job getting me the best deals. Outstanding service and very knowledgeable staff. Clean store as well!”
“Luis was great. He was very helpful in finding what I needed and offering alternatives. I ended up buying a bunch of electronics. Thanks, Luis and Dexter for finalizing my Christmas shopping.”
“I purchased my TV from Ricky and his was AMAZING! I have been shopping PC Richards for years and he is absolutely the BEST!! Great customer service, very knowledgable with all the products in the store!”
“Bought a couple of Air conditioners online for my parents with a 'pick up in store' option. Got a few confirmation emails, but didn't have some specific 'bar code' required to pick up. However, Soraya, the manager in charge sought to find a solution. I don't want to use Amazon, would rather use local. I love getting great service like this. Please visit this PC RIchard & Son. Say hello to Soraya, she was superb. Thank you Soraya.”
“Bruce took great care of me from the moment I walked in. He was knowledgeable, professional, and made the entire buying process easy. He took the time to answer all of my questions, explained the different Sony TV options and protection plans, and helped me get the best deal without ever making me feel pressured.”
“Gregory Gayle’s service was spectacular!!! He helped throughout the while purchasing process!!! I would definitely recommend him to anyone who needs assistance!!! Happy customer!!!”
“Gerson is a gem within this store. He is incredibly knowledgeable, patient, and completely focused on helping me find exactly what I needed without any pressure. Fantastic service! 100% recommend for any service needed”
“Walked in not knowing what washer I wanted Haseeb Mohamed gave me the time and attention to walk out with something not only affordable but durable and tested. Great location great staff.”
“Rasheed helped me with my choice of mattress. He explained and informed us reg our choice. Educated us more for what we needed. He was a grate help and the location was convenient for us”
“I had such a pleasant and pressure-free experience at this store. Mousa and the rest of the staff were so welcoming, helpful and patient and I feel very confident in my purchase!”
“Our salesperson, Natalie, was great! She listened to our needs and concerns, and wasn't pushy about selling us anything we didn't want or need. She made our experience very pleasant. Highly recommend!”
“Nick was amazing from the start. Very informative, patient and hospitable. He is a knowledgeable young man and he took his time . I appreciate amazing customer service and Nick provided that and went above and beyond! Thanks again”
“I had a wonderful experience at this Mattress Firm thanks to Anthony.
He was incredibly friendly, patient, and honest throughout the entire process. He took the time to understand what I was looking for and guided me through the options without any pressure at all.
Anthony truly cares about helping customers find the right mattress, and it shows. His professionalism and genuine kindness made the whole experience easy and enjoyable.
If you visit this location, I highly recommend asking for Anthony.
He’s one of the best salespeople I’ve met — knowledgeable, trustworthy, and amazing to work with.”
“Great Quality Products ?.
Great Service ?.
My bed took two to three-week or more for delivery ?.
Set up and Review of bed ? and sheets was flexible and flawlessly done. ? ? ? worth the wait. Love ❤️ ? ?”
“Hello. This is first time buying from mattress firm Bayside. The gentleman Russ is absolutely amazing. He definitely treated me like family. I will definitely be back to Bayside Mattress firm for him. He has a great customer service personality.”
“Elijah is personable, patient and extremely knowledgeable about the many different types of mattresses on the market. He listened to our feedback, suggested other mattresses to try and never rushed us as we worked through the process of finding the perfect mattress. He made the whole experience easy and fun!”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“Great customer service, nice personality staff. Very professional and caring. We greatly appreciate Mr. Robert for his business. We purchased our second mattress from him. He take care us with great manners, great sense of humor, great professional knowledge. Thank you Robert again.”
“5-Star Google Review for Raym
I recently picked up furniture from the Raymour & Flanigan location at 48-18 Northern Blvd in Long Island City, and I couldn’t be happier with the experience!
The team was extremely professional and helpful. Special thanks to Yuri Akilov, who made the entire process smooth and stress-free. He was knowledgeable, friendly, and went out of his way to ensure everything was handled perfectly.
The pickup instructions were clear, the staff was courteous, and the whole experience was seamless from start to finish. If you’re looking for quality furniture and excellent customer service, this is the place to go!
Highly recommend — 5 stars all the way!
Would definitely shop here again.”
10AM - 9PM
88-02 Queens Blvd, Elmhurst
Mattress Stores
“My experience today was AMAZING. Gained a loyal customer due to the well informative and amazing Sleep Expert Christian Valentin. Me and my girlfriend are moving the 1st of December in the next month so we were looking for a mattress that was just right for the both of us. He made it such a breeze and a no brainer. From explaining how important sleep actually was to explaining what the mattress is made of and all about adjustable bases. If it wasnt for him, we wouldnt have found the first perfect mattress. Mann this guy can sell water to a Fish. Amazing at what he does truly impressed. Made the time go by fast, with all the knowledgable information and wholesome hospitality. This guy deserves a raise man!!”
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“What looking for a mattress and got the most information and I’m very pleased with the service I received from Gregory! Will be back soon to revamp my mattress collection in my home! Thank you, Gregory!!”